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Overview of the main methods of service quality analysis Cover

Overview of the main methods of service quality analysis

Production Engineering Archives
Volume 18 (2018): Issue 18 (March 2018)
By: Manuela Ingaldi  
Open Access
|Nov 2018

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DOI: https://doi.org/10.30657/pea.2018.18.10 | Journal eISSN: 2353-7779 | Journal ISSN: 2353-5156
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Language: English
Page range: 54 - 59
Submitted on: Feb 18, 2018
Accepted on: Apr 9, 2018
Published on: Nov 14, 2018
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Servqual,
Servperf,
IPA,
CIT,
Mystery Shopper
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering,
Materials sciences,
Materials sciences, other

© 2018 Manuela Ingaldi, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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