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The process approach to service quality management Cover

The process approach to service quality management

Production Engineering Archives
Volume 18 (2018): Issue 18 (March 2018)
By: Kamila Kowalik and  Dorota Klimecka-Tatar  
Open Access
|Nov 2018

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DOI: https://doi.org/10.30657/pea.2018.18.05 | Journal eISSN: 2353-7779 | Journal ISSN: 2353-5156
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Language: English
Page range: 31 - 34
Submitted on: Dec 18, 2017
Accepted on: Feb 19, 2018
Published on: Nov 14, 2018
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
process management,
service management,
service quality,
service quality model
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering,
Materials sciences,
Materials sciences, other

© 2018 Kamila Kowalik, Dorota Klimecka-Tatar, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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