Mastering Computing in the Presence of Functional vs. Emotional Technostress: The Moderating Influence of Technology and Task Dependency

Our study investigates the moderating effects of perceived task interdependence (PTI) and ICT-Dependence (ICTD) on the relationship between various technostress creators and computer self-efficacy. We advance the technostress literature by introducing a framework that categorizes technostress creators into emotional (techno-insecurity, techno-uncertainty) and functional (techno-invasion, techno-complexity, techno-overload) dimensions. Using data from 187 employees and a cross-sectional design with two measurement points, we confirmed distinct inhibitory effects depending on the type of technostress creator. Our findings highlight the need to consider individual perceptions of technostress and demonstrate that different technostress creators trigger varied stress responses. Additionally, the study emphasizes the critical role of organizational measures in managing technostress within digitalization strategies. By distinguishing between different technostress causes and identifying key interactions with organizational factors, this research provides a foundation for future studies to further refine and test our framework.