Study on Customer Satisfaction with Facilities Management Services in Lithuania
Open Access
|Jan 2013Abstract
The article introduces the concept and content of facilities management (FM) services. Thepaper presents the concept of customer satisfaction and discusses the key factors whichinfluence the opinions of customers and their satisfaction or dissatisfaction with theservices provided. The article presents two studies: a brief survey of several FM serviceproviders and a survey of customer satisfaction with FM services in Lithuania. Theconclusions are given at the end of the article.
Language: English
Page range: 1 - 16
Published on: Jan 17, 2013
Published by: Slovak University of Technology in Bratislava
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
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© 2013 Natalija Lepkova, Giedrė Žūkaitė-Jefimovienė, published by Slovak University of Technology in Bratislava
This work is licensed under the Creative Commons License.