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Quality in Service Management System According to ISO 20000 Cover

Quality in Service Management System According to ISO 20000

Research Papers Faculty of Materials Science and Technology Slovak University of Technology
Volume 20 (2012): Issue Special-Number (December 2012)
By: Ružena Šrubařová  
Open Access
|Feb 2013

References

  1. 1. ISO/IEC 20000-1: 2005 Information technology - Service management - Part 1:Specification.
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  2. 2. ISO/IEC 20000-2: 2005 Information technology - Service management - Part 2: Code ofpractice.
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  3. 3. RICHARD PHARRO; ISO/IEC 20000 White Paper; [online]; [cit 2012-08-28]; Available on internet
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DOI: https://doi.org/10.2478/v10186-012-0021-6 | Journal eISSN: 1338-0532
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Language: English
Page range: 126 - 130
Published on: Feb 12, 2013
Published by: Slovak University of Technology in Bratislava
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
service management system,
ISO 20000,
standard,
processes,
certification,
integration,
the best practices,
quality,
service provider,
service requirements,
specification
Related subjects:
Engineering,
Introductions and overviews,
Engineering, other

© 2013 Ružena Šrubařová, published by Slovak University of Technology in Bratislava
This work is licensed under the Creative Commons License.

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