References
- 6, P. 2004. "Joined-up Government in the Western World in Comparative Perspective: A Preliminary Literature Review and Exploration." Journal of Public Administration Research and Theory 14 (1), 103-138.
- Arthur, W. B. 2009. The Nature of Technology: What it is and how it Evolves. New York: Free Press.
- Audit Commission. 1996. Streetwise: Effective Police Patrol. London: HMSO.
- Barry, A. 2001. Political Machines: Governing a Technological Society. London and New York: Athlone Press.
- Barzelay, M. and R. Gallego. 2010. "The Comparative Historical Analyses of Public Management Policy Cycles in France, Italy and Spain: Symposium Introduction." Governance 23 (2), 297-307.
- Bekkers, V. 2000. "Information and Communication Technology and the Redefinition of the Functional and Normative Boundaries of Government." In O. Van Heffen et al. (eds). Governance in Modern Society. Dordrecht: Kluwer, 257-278.
- Bekkers, V. and V. Homburg (eds). 2005. The Information Ecology of e-Government. Amsterdam: IOS Press.
- Bellamy, C. and J. A. Taylor. 1998. Governing in the Information Age. Buckingham: Open University Press.
- Borins, S. 2007. "What Keeps a CIO Awake at Night? Evidence from the Ontario Government." In S. Borins, K. Kernaghan, D. Brown, N. Bontis, P. 6 and F. Thompson. Digital State at the Leading Edge. Toronto: University of Toronto Press, 69-101.
- Borins, S., K. Kernaghan, D. Brown, N. Bontis, P. 6 and F. Thompson. 2007. Digital State at the Leading Edge. Toronto: University of Toronto Press.
- Bovaird, T. and E. Löffler. 2009. Public Management and Governance. 2nd edn. London and New York: Routledge/Taylor and Francis.
- Brown, D. 2007. "The Government of Canada: Government on-line and Citizen-Centred Service." In S. Borins, K. Kernaghan, D. Brown, N. Bontis, P. 6 and F. Thompson. Digital State at the Leading Edge. Toronto: University of Toronto Press, 37-68.
- Business and Enterprise Committee. 2009. Eighth Report, Session 2008-09: Post Offices - Securing their Future. 23 June. Available at http://www.publications.parliament.uk/pa/cm200809/cmberr/371/37102.htm
- Castells, M. 2010. The Rise of the Network Society. 2nd edn. Chichester, West Sussex: Wiley-Blackwell.
- Castells, M. 2001. The Internet Galaxy: Reflections on the Internet, Business, and Society. Oxford: Oxford University Press.
- Chan, J. 2001. "The Technological Game: How Information Technology is Transforming Police Practice." Criminology and Criminal Justice 1 (2), 139-159.
- Christensen, T. and P. Lægreid. 2007. Transcending New Public Management: The Transformations of Public Sector Reforms. Aldershot: Ashgate.
- Craig, D. 2006. Plundering the Public Sector: How New Labour are Letting Consultants Run off with £70 Billion of our Money. London: Constable.
- Dunleavy, P., H. Margetts, S. Bastow and J. Tinkler. 2006. Digital Era Governance: IT Corporations, the State and e-Government. Oxford: Oxford University Press.
- Ferlie, E.; L. Lynn, Jr. and C. Pollitt (eds). 2005. The Oxford Handbook of Public Management. Oxford: Oxford University Press.
- Fountain, J. 2001. Building the Virtual State: Information Technology and Institutional Change. Washington DC: Brookings Institution.
- Graham, S. 1994. Free-nets and the Politics of Community in Electronic Networks.
- Geels, F. 2004. "From Sectoral Systems of Innovation to Socio-Technical Systems: Insights about Dynamics and Change from Sociology and Institutional Theory." Research Policy 33, 897-920.
- Hood, C. 1998. The Art of the State: Culture, Rhetoric and Public Management. Oxford: Oxford University Press.
- Hood, C. and H. Margetts. 2010. "Cyber-Bureaucracy: If it is so Central to Public Administration, why is it so Ghetto-ized?" In J. Pierre and P. Ingraham (eds). Comparative Administrative Change and Reform: Lessons Learned. Montreal and Kingston, McGill-Queen's University Press, 114-138.
- Kay, A. 2006. The Dynamics of Public Policy: Theory and Evidence. Cheltenham: Edward Elgar.
- Kernaghan, K. 2007. "Beyond Bubble-Gum and Goodwill: Integrating Service Delivery." In S. Borins, K. Kernaghan, D. Brown, N. Bontis, P. 6 and F. Thompson. Digital State at the Leading Edge. Toronto: University of Toronto Press, 102-136.
- Kickert, W. (ed.). 2008. The Study of Public Management in Europe and the US. Abingdon: Routledge/Taylor and Francis.
- Koskela, H. 2000. "The Gaze without Eyes: Video-Surveillance and the Changing Nature of Urban Space." Progress in Human Geography 24 (2), 243-265.
- Latour, B. 2005. Reassembling the Social. Oxford: Oxford University Press.
- Lips, M. and T. Schuppan. 2009. Editorial: Transforming e-Government Knowledge through Public Management Research. Public Management Review 11 (6), 739-749.
- Lyons, M. 2004. Well Placed to Deliver: Shaping the Pattern of Government Service. Independent Review of Public Sector Relocation. London: H. M. Treasury.
- McKee, M. and J. Healy (eds). 2002. Hospitals in a Changing Europe. Buckingham: Open University Press.
- Markus, M. and D. Robey. 1988. "Information Technology and Organizational Change: Causal Structure in Theory and Research." Management Science 34 (5), 583-609.
- National Audit Office 2009. Department for Business, Enterprise and Regulatory Reform: Oversight of the Post Office Network Change Programme. HC 558, Session 2008-2009. Norwich: The Stationary Office.
- National Audit Office 2000. The Cancellation of the Benefits Payments Card Project. HC 857, Session 1999-2000. London: The Stationary Office.
- Norris, P. 2001. Digital Divide: Civic Engagement, Information Poverty and the Internet Worldwide. Cambridge: Cambridge University Press.
- Nunn, S. 2001. "Cities, Space, and the New World of Urban Law Enforcement Technologies." Journal of Urban Affairs 23 (34), 259-278.
- Osborne, S. (ed.). 2010. The New Public Governance? London and New York: Routledge/Taylor and Francis.
- Pawson, R. 2002. "Evidence and Policy and Naming and Shaming." Policy Studies 23 (3/4), 211-230.
- Pawson, R. and N. Tilley. 1997. Realistic Evaluation. London: Sage.
- Pollitt, C. 2009. "Bureaucracies Remember, Post-Bureaucratic Organizations Forget?" Public Administration 87 (2), 198-218.
- Pollitt, C. 2008. Time, Policy, Management: Governing with the Past. Oxford: Oxford University Press.
- Pollitt, C. and G. Bouckaert. 2009. Continuity and Change in Public Policy and Management. Cheltenham: Edward Elgar.
- Pollitt, C. and G. Bouckaert. 2004. Public Management Reform: A Comparative Analysis. 2nd edn. Oxford: Oxford University Press.
- Pollitt, C. and E. Op de Beeck. 2010. "Hyper-Stability in an Age of Hyper-Innovation: A Comparative Case Study." Public Policy and Administration 25 (4) (in press).
- Sahay, S. 1997. "Implementation of Information Technology: A Space-Time Perspective." Organization Studies 18 (2), 229-260.
- Select Committee on a Certain Maritime Incident. 2002. Report. Canberra: Senate Printing Unit, October.
- Smith, A., K. Schlozman, S. Verba and H. Brady. 2009. The Internet and Civic Engagement. Pew Internet. September 2009. Available at http://www.pewinternet.org/
- Snellen, I. and W. Van de Donk (eds). 1998. Public Administration in an Information Age: A Handbook. Amsterdam: IOS Press.
- Sørensen, C. and D. Pica. 2005. "Tales from the Police: Rhythms of Interaction with Mobile Technologies." Information and Organization 15, 125-149.
- Sutherland Inquiry. 2008. An Independent Inquiry into the Delivery of the National Curriculum Tests in 2008. Report to Ofqual and the Secretary of State for Children, Schools and Families. HC62. 16 December. London: The Stationary Office.
- Taylor, J., M. Lips and J. Organ. 2009. "Identification Practices in Government: Citizen Surveillance and the Quest for Public Service Improvement." Identity in the Information Society 1 (1), 135-154.
- Taylor, J., M. Lips and J. Organ. 2007. "Information-Intensive Government and the Layering and Sorting of Citizenship." Public Money and Management 27 (2), 161-164.
- Thompson, F. and L. Jones. 2008. "Reaping the Advantages of Information and Modern Technology: Moving from Bureaucracy to Hyperarchy and Netcentricity." International Public Management Review 9 (1), 148-192.
- Waugh, W. 2006. "The Political Costs of Failure in the Katrina and Rita Disasters." Annals of the American Academy of Political and Social Science 604, 10-25.
- Weller, P. 2002. Don't Tell the Prime Minister. Melbourne: Scribe Publications.
- Whitehead, T. 2009. "Bobbies on Beat for Just 6 Hours a Week." The Daily Telegraph, 3 October, 1.
- Winner, L. 1986. The Whale and the Reactor: A Search for Limits in an Age of High Technology. Chicago and London: University of Chicago Press.