Upgrading of the Management Review on the Basis of the EFQM Excellence Model
By: Anton Petrič and Boštjan Gomišček
Open Access
|Sep 2011
References
- Alič, M. & Rusjan, B. (2009). Prispevek notranjih presoj po standardih družine ISO 9000 k doseganju ciljev poslovanja. [A Contribution of the ISO 9000 Internal Audit to the Achievement of the Company Goals]., 42(2), 35-47.
- Bones, E. (2009). ISO 9001 and management review. Retrived 25.2.2010, from
- Carpinetti, L. C.R., Buosi, T. & Gerólamo, M. C. (2003). Quality management and improvement. A framework and a business-process reference model., 9(4), 543-554. DOI 10.1108/14637150310484553.
- Drickhamer, D. (2001). Standards shake-up. Retrived 25.2.2010, from
- Horžen, A. (2005).Cerklje ob Krki: DRVUP.
- International Organization for Standardization and International Accreditation Forum (2009) ISO 9001 Auditing Practices Group. Retrived 15.12.2009, from
- ISO/TS 16949:2002. (2004).Ljubljana: Slovenski inštitut za standardizacijo.
- Karapetrovic, S. & Wilborn, W. (2001). Audit and self-assessment in quality management: comparison and compatibility,, 16(6), 366-377, DOI: 10.1108/02686900110395505.
- Kristensen, K.; Juhl, H. J. & Eskildsen, J. K., (2000). The excellence index as a benchmarking tool. In R., Edgeman (Ed.) First International Research Conference on Organizational Excellence in the Third Millennium, 6-9 August 2001 (pp. 155-161). Colorado, USA.
- Martin-Castilla, J. I. & Rodriguez-Ruiz O. (2008). EFQM model: knowledge governance and competitive advantage., 9(1), 133-156. DOI 10.1108/14691930810845858.
- Ministrstvo za šolstvo, znanost in šport, Urad RS za meroslovje (MIRS). (2004).1. izd. Ljubljana: MIRS.
- Ministrstvo za šolstvo, znanost in šport, Urad RS za meroslovje (MIRS). (2004).Ljubljana: MIRS.
- Mønsted, M. & Føns, T. (2002)., Aarhus School of Business.
- Piskar, F. & Dolinšek, S. (2006). Implementation of the ISO 9001: from QMS to business model., 106(9), 1333-1343, DOI 10.1108/02635570610712609.
- Robitaille, D. E. (2004). Wake up your management review. Retrived 20.2.2010, from
- Russell, S. (2000). ISO 9000:2000 and the EFQM Excellence model: competition or co.-operation., 11(4&6), 657-665. DOI: 10.1080/09544120050008039.
- Savič, N., Kern-Pipan, K. & Gunčar, U. (2007).Ljubljana: Javna agencija RS za podjetništvo in tuje investicije.
- SIST EN ISO 9000 (SIST EN ISO 9004:2004).Ljubljana: Slovenski inštitut za standardizacijo.
- Spence, J. (2008). Achieving business excellence. Retrived 14.12.2009, from
- Stern, J. M., Shiely, J. S. & Ross, I. (2003).Ljubljana: GV Založba.
- Van der Wiele, A., Dale, B. G. & Wiliams A. R.T. (2000). ISO 9000 Series and Excellence Models: Fad to Fashion to Fit., 25(3), 50-66.
- Williams, R., Bertsch, B., Van der Wiele, A., Van Iwaarden, J. & Dale, B. (2006). Self-Assessment Against Business Excellence Models: A Critique and Perspective., 17 (10), 1287-1300. DOI: 10.1080/14783360600753737.
- Zulauf, C. A. (2007). Learning to think systemically: what does it take?, 14(6), 489-498. DOI:
Language: English
Page range: 109 - 119
Published on: Sep 8, 2011
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Keywords:
Related subjects:
© 2011 Anton Petrič, Boštjan Gomišček, published by University of Maribor
This work is licensed under the Creative Commons License.