Abstract
Railway undertakings face many challenges and obstacles to competition in the transport market. Strategic management methods in relation to quality assurance of services provided by carriers, used not only in transport sectors but also in industrial sectors, are a way to continuously improve the quality of services and thus the competitiveness of railway undertakings. Nowadays, customers are becoming more and more demanding, also in view of the wider range of services offered by other modes of transport. For this reason, quality requirements are increasing. Most business strategy evaluation systems are only partial, limiting themselves to the assessment of certain factors where many shortcomings remain hidden. In the same way, a strategic plan for the economic growth and development of a transport organisation does not always ensure the achievement of the set objectives.