Have a personal or library account? Click to login
The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model Cover

The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

By: Diane Uyoga and  Ronald Bonuke  
Open Access
|Sep 2023

Figures & Tables

Figure 1.

Hypothesised moderated mediation model.
Hypothesised moderated mediation model.

Figure 2:

Moderation effect of personal commitment.
Moderation effect of personal commitment.

Results of moderating role of personal commitment_

RR-sqMSEFdf1df2P
0.67220.45190.218546.72353.0000170.00000.0000
Model
CoefficientSEtPLLCIULCI
Constant3.28720.041479.49230.00003.20553.3688
Aerospace education0.15620.08621.81220.0717−0.01390.03264
Personal commitment0.79180.10867.29240.00000.57741.0061
Int_10.25520.12642.01930.04500.00570.5047

Total effect of aerospace education and service experience_

EffectSETpLLCIULCI
0.58580.07228.11860.00000.44340.7283
Direct effect of aerospace education on service experience
0.39690.06206.40230.00000.27460.5193
Indirect effect of aerospace education on service experience
EffectBootSEBootLLCIBootULCI
0.17890.03800.10790.2558

Unstandardised ordinary least squares (OLS) regression coefficients testing for conditional indirect effect of aerospace education on service performance_

Consequent
M (quality designs)Y (service experience)
AntecedentCoeff. (SE)95% CI Coeff. (SE)95% CI
Aerospace education (X)α10.1562−0.0139, 0.3264c′→0.39690.2746, 0.5193
Quality design (M)b0.30550.1955, 0.4154
Personal commitment (W)α20.7918
AE*PCα30.25520.0057, 0.5047
Constant3.28723.2055, 3.36882.39452.0237, 2.7653
R2 = 0.4519F(3, 170) = 46.7235, p < 0.001R2 = 0.4663F(2, 171) = 74.7026, p < 0.001
Conditional indirect effect
ModeratorEff.SE (boot)Boot 95% CI
Personal commitment0.01210.0363−0.0640, 0.0806
0.05110.0259−0.0016, 0.1025
0.09010.02770.0375, 0.1473
IndexSE (boot)Boot 95% CI
Index of moderated mediation0.07800.03850.0089, 0.1613

Mean, SD and correlation of variables_

S. NoVariablesMeanSD1234
1Aerospace education3.390.56210.610**0.674**0.526**
2Service experience3.410.5310.610**10.817**0.582**
3Personal commitment3.460.4470.674**0.817**10.652**
4Quality design3.330.6260.526**0.582**0.652**1
5Gender0.640.482
6Year of study1.491.100
Language: English
Page range: 1 - 15
Submitted on: Oct 21, 2022
Accepted on: May 18, 2023
Published on: Sep 13, 2023
Published by: ŁUKASIEWICZ RESEARCH NETWORK – INSTITUTE OF AVIATION
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2023 Diane Uyoga, Ronald Bonuke, published by ŁUKASIEWICZ RESEARCH NETWORK – INSTITUTE OF AVIATION
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.