Figure 1.

Figure 2:

Results of moderating role of personal commitment_
| R | R-sq | MSE | F | df1 | df2 | P |
|---|---|---|---|---|---|---|
| 0.6722 | 0.4519 | 0.2185 | 46.7235 | 3.0000 | 170.0000 | 0.0000 |
| Model | ||||||
| Coefficient | SE | t | P | LLCI | ULCI | |
| Constant | 3.2872 | 0.0414 | 79.4923 | 0.0000 | 3.2055 | 3.3688 |
| Aerospace education | 0.1562 | 0.0862 | 1.8122 | 0.0717 | −0.0139 | 0.03264 |
| Personal commitment | 0.7918 | 0.1086 | 7.2924 | 0.0000 | 0.5774 | 1.0061 |
| Int_1 | 0.2552 | 0.1264 | 2.0193 | 0.0450 | 0.0057 | 0.5047 |
Total effect of aerospace education and service experience_
| Effect | SE | T | p | LLCI | ULCI |
|---|---|---|---|---|---|
| 0.5858 | 0.0722 | 8.1186 | 0.0000 | 0.4434 | 0.7283 |
| Direct effect of aerospace education on service experience | |||||
| 0.3969 | 0.0620 | 6.4023 | 0.0000 | 0.2746 | 0.5193 |
| Indirect effect of aerospace education on service experience | |||||
| Effect | BootSE | BootLLCI | BootULCI | ||
| 0.1789 | 0.0380 | 0.1079 | 0.2558 | ||
Unstandardised ordinary least squares (OLS) regression coefficients testing for conditional indirect effect of aerospace education on service performance_
| Consequent | ||||||
|---|---|---|---|---|---|---|
| M (quality designs) | Y (service experience) | |||||
| Antecedent | Coeff. (SE) | 95% CI | Coeff. (SE) | 95% CI | ||
| Aerospace education (X) | α1 → | 0.1562 | −0.0139, 0.3264 | c′→ | 0.3969 | 0.2746, 0.5193 |
| Quality design (M) | b | 0.3055 | 0.1955, 0.4154 | |||
| Personal commitment (W) | α2 → | 0.7918 | ||||
| AE*PC | α3 → | 0.2552 | 0.0057, 0.5047 | |||
| Constant | 3.2872 | 3.2055, 3.3688 | 2.3945 | 2.0237, 2.7653 | ||
| R2 = 0.4519 | R2 = 0.4663 | |||||
| Conditional indirect effect | ||||||
| Moderator | Eff. | SE (boot) | Boot 95% CI | |||
| Personal commitment | 0.0121 | 0.0363 | −0.0640, 0.0806 | |||
| 0.0511 | 0.0259 | −0.0016, 0.1025 | ||||
| 0.0901 | 0.0277 | 0.0375, 0.1473 | ||||
| Index | SE (boot) | Boot 95% CI | ||||
| Index of moderated mediation | 0.0780 | 0.0385 | 0.0089, 0.1613 | |||
Mean, SD and correlation of variables_
| S. No | Variables | Mean | SD | 1 | 2 | 3 | 4 |
|---|---|---|---|---|---|---|---|
| 1 | Aerospace education | 3.39 | 0.562 | 1 | 0.610** | 0.674** | 0.526** |
| 2 | Service experience | 3.41 | 0.531 | 0.610** | 1 | 0.817** | 0.582** |
| 3 | Personal commitment | 3.46 | 0.447 | 0.674** | 0.817** | 1 | 0.652** |
| 4 | Quality design | 3.33 | 0.626 | 0.526** | 0.582** | 0.652** | 1 |
| 5 | Gender | 0.64 | 0.482 | ||||
| 6 | Year of study | 1.49 | 1.100 |