Afolabi, T.S. (2018). Effect of claims payments on profitability in the Nigerian insurance industry. Advances in Social Sciences Research Journal, 5 (4), 94-101.10.14738/assrj.54.4380
Ajemunigbohun, S.S. (2018). Policyholder’s experience of claims settlement methodologies in motor insurance business in Nigeria. Annals of “Dunarea de Jos” University of Galati, 23(2), 5-11.
Ajemunigbohun, S.S., Sogunro, A.B., & Oluwaleye, T.O. (2020). Claims handling process attributes: Perceptions of motor insurance policyholders in Lagos, Nigeria. Journal of Corporate Governance, Insurance, and Risk Management, 9 (1), 21 – 32.10.51410/jcgirm.9.1.9
Angima, C.B., & Mwangi, M. (2017). Effects of underwriting and claims management on performance of property and casualty insurance companies in East Africa. European Scientific Journal, 13 (13), 358-373.10.19044/esj.2017.v13n13p358
Arunajatesan, S. &Viswanathan, T.R. (2017). Risk management and insurance: Concepts and practices of life and general insurance. 2nd ed. India: Laxmi Publication Pvt Limited.
Ayuba, B., Isyaka, M.S., & Azuoonwu, A.G. (2020). Impact of claims settlement on performance of general insurance businesses: Evidence from Federal Capital Territory, Abuja. International Journal of Management Science Research, 4 (1), 329-347.
Bassey, F. (2018). Element of motor insurance cover. A book chapter in Anatomy of finance, a publication of the Department of Banking and Finance, University of Uyo, Nigeria
Bortoluzzo, A.., Claro, D.P., Caeteno, M.A., & Artes, R. (2011). Estimating total claim size in auto insurance industry: A comparison between Tweedie and zero-adjusted inverse Gaussian distribution. Brazilian Administration Review, 8 (1), 37-47.10.1590/S1807-76922011000100004
Botha, A. (2017). Financial behaviours of customers as determinants for risk aversion and insurance consumption in South Africa. Gordon Institute of Business Science, University of Pretoria.
Brahmana, R., Brahmana, R., & Memarista, G. (2018). Planned behaviour in purchasing health insurance. The South East Asian Journal of Management, 12 (1), 53 – 64.10.21002/seam.v12i1.7465
Brown, R., Montalva, V., Thomas, D., & Velasquez, A. (2017). Impact of violent crime of risk aversion: Evidence from the Mexican drug war. NBER Working Paper Series, No. 23181, 1-2510.3386/w23181
Bruggmann, P., Catlin, T., Chinzewski, J., Lorenz, J., & Prymaka, S. (2018). Claims in the digital age: How insurers can get started. McKinsey and Company Financial Service, April.
Bulbul, S.E. & Baykal, X.B. (2016). Optimal bonus-malus system design in motor third-party liability insurance in Turkey: Negative binomial model. International Journal of Economics and Finance, 8(8), 205-210.10.5539/ijef.v8n8p205
DiNapoli, T.P. (2013). Improving the effectiveness of your claims auditing process. Office of the New York State Comptroller. Retrieved from: http://www.osc.state.ny.us.
Feinman, J.M. (2014). The regulation of insurance claim practices. Paper presented at a symposium on the relationship between insurance and legal regulation: Normative, theoretical, and empirical perspectives, held at the University of California, Irvine School of Law, September.
Feinman, J.M. (2016). Insurance fraud, agency and opportunism: False swearing in insurance claims. Paper presented at insurance fraud symposium, University of Southampton School of Law. Retrieved from https://doi.10.7282/T3JW8H6z.10.2139/ssrn.2893218
Gage, T., Bishop, R., & Morris, J. (2015). The increasing importance of vehicle-based risk assessment for the vehicle insurance industry. Minnesota Journal of Law, Science &Technology, 16 (2), 771-785.
Gangil, R. &Vishnoi, S. (2020). Customer perception towards general insurance: A factor analysis approach. Journal of Management Research and Analysis, 7 (1), 15-20.10.18231/j.jmra.2020.005
Hartwig, R.P., Lynch, J., & Weisbart, S. (2016). Personal automobile insurance: More accidents, larger claims drive cost higher. New York: Insurance Information Institute.
Ibiwoye, A., Adeleke, I.A., & Aduloju, A.S. (2011). Quest for optimal bonus-malus in automobile insurance in developing economics: An actuarial perspective. International Business Research, 4 (4), 74-83.10.5539/ibr.v4n4p74
Isimoya, O.A., & Ajemunigbohun, S.S. (2019). Claims settlement options and policyholders’ preferences for motor insurance policies in Lagos, Nigeria. LASU Journal of Social Sciences, 13 (1), 125-136
Islam, A. & Hossain, S. (2018). Insured’s perception on determinants of insurance claim recovery process: Are these illusions or realities for the insurers in Bangladesh? International Journal on Customer Relations, 6 (2), 1-8.
Jayasudha, S.M. (2015). Analysis of the policyholders’ perception in claim and settlement procedures in motor insurance business in Erode district. HUSS: International Journal of Research in Humanities and Social Sciences, 2 (2), 74-79.10.15613/hijrh/2015/v2i2/92750
Kautonen, T., Van Gelderen, M., & Tornikoski, E. T. (2013). Predicting entrepreneurial behaviour: a test of the theory of planned behaviour. Applied Economics, 45 (6), 697–707.10.1080/00036846.2011.610750
Kavitha, T., Latha, A., &Jamuna, S. (2012). Customers’ attitude towards general insurance – A factor analyses approach. IOSR Journal of Business and Management, 3 (1), 30-36.10.9790/487X-0313036
Lawrence, B.A., Evans, T., & Richard, O. (2017). Analysis of factors affecting outstanding claims. Provision of nonlife insurance firms in Ghana. IOSR Journal of Economics and Finance, 8 (4), 26-34.
Lippi, A., Barbieri, L., Piva, M., & De Bondt, W. (2018). Time varying risk behaviour and prior investment outcomes: Evidence from Italy. Judgment and Decision Making, 13 (5), 471-483.10.1017/S1930297500008755
Magri, A., Farrugia, A., Valletta, F., & Grima, S. (2019). An analysis of the risk factors determining motor insurance premium in a Small Island State: The case of Malta. International Journal of Finance, Insurance and Risk Management, 9 (1/2), 63-85
Mai, T.H., Nguyen, T.C., Vu, L.L., Bui, V.H., Nguyen, T.T., & Do, D.J. (2020). A study ion behaviourof purchasing life insurance in Vietnam. Management Science Letters, 10, 1693 – 1700.10.5267/j.msl.2020.1.011
Mamum, A.A., Rahman, M.K., Munikrushnan, U.T., & Permarupan, P.Y. (2021). Predicting the intention and purchase of health insurance among Malaysian working adults. Sage Open, 10, 1-18.
Namukaka, J., Ssekakubo, J., & Bagenda, B. (2017). Assessment of the level of awareness and perception of motor third-party insurance in Kampala, Uganda. The Journal of Risk Management and Insurance, 21 (1), 22-40.
Obayelu, O.A., Olowe, O.O., & Faleye, T.G. (2017). Do social network have effects on the risk attitude of commercial poultry farmers? Evidence from Southwest, Nigeria. Rural Sustainability Research, 38 (333), 2 – 13.10.1515/plua-2017-0007
Onafalujo, A.K., Abass, O.A., &Dansu, S.F. (2011). Effects of risk perception on the demand for insurance: Implications on the Nigerian road users. Journal of Emerging Trends in Economics and Management Sciences, 2 (4), 285-290.
Oyetunji, O.I.O., Adepoju, J.A., & Oladokun, R.A. (2021). Poor claims settlement and demand for insurance policies in Nigeria. Journal of Research in Humanities and Social Science, 9 (8), 11-18.
Porrini, D. (2017). Insurance market failures. In A. Marciano, & G.B. Ramello (eds.). Encyclopedia of law and economic, Springer Science+Business Media LLC.10.1007/978-1-4614-7883-6_615-1
Raghuram, A. (2019). Leveraging behavioural science in insurance: A systematic review. Behavioural and Decision Sciences Program, University of Pennysylvania.
Salleh, F., Kassim, D.N.H., Yazid, A.S., & Rashid, N. (2018). Consumer behaviour and insurance claim fraud in Malaysia. International Journal of Academic Research in International Journal of Academic Research in Business & Social Sciences, 8 (12), 568-598.10.6007/IJARBSS/v8-i12/5057
Segovia-Vargas, M., Camacho-Minano, M., & Pascual-Ezama, D. (2013). Risk factor selection in automobile insurance policies: A way to improve the bottom line of insurance companies. Review of Business Management, 17 (57), 1228-1245.10.7819/rbgn.v17i57.1741
Senyefia, A., Adams, F.H., & Prah, K.A. (2019). Survival and multinomial logistics regression in analysis of Sekondi-Takoradi district level National health insurance data in Ghana. American Journal of Mathematics and Statistics, 9 (2), 109-114.
Sumaila, A. F. (2013). Road crashes trends and safety management in Nigeria. Journal of Geography and Regional Planning, 6 (3), 53-62.10.5897/JGRP2013.0318
Taofeeq, D.M., & Adeleke, A.O. (2019). Factors influencing contractors risk attitude in the Malaysian construction industry. Journal of Construction Business and Management, 3(2), 59-67.10.15641/jcbm.3.2.668
Yadav, R.K., & Mohania, S. (2015). Claims settlement process of life insurance services-A case study of ICICI Prudential Life Insurance Company. International Letters of Social and Humanistic Sciences, 35, 26-32.10.18052/www.scipress.com/ILSHS.35.26
Yusuf, O.T. & Ajemunigbohun, S.S. (2015). Effectiveness, efficiency, and promptness of claims handling process in the Nigerian Insurance Industry. European Journal of Business and Economics, 10 (2), 6-10.10.12955/ejbe.v10i2.686
Zerou, T. (2016). The effect of opportunity and challenges on motor insurance: the case of Ethiopia Insurance Corporation. Dissertation submitted to the School of Graduate Studies, ST. Mary’s University, for the award of Master’s Degree in Business Administration.
Zhang, P, & Cain, K.W. (2017). Reassessing the link between risk aversion and entrepreneurial intention: The mediating role of the determinants of planned behaviour. International Journal of Entrepreneurial Behaviour and Research, 23 (5), 793 – 811.10.1108/IJEBR-08-2016-0248