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Banking with a Chatbot – A Study on Technology Acceptance Cover

Banking with a Chatbot – A Study on Technology Acceptance

Studia Universitatis Babes-Bolyai Oeconomica
Volume 66 (2021): Issue 1 (April 2021)
By: Mónika-Anetta Alt,  Ibolya Vizeli and  Zsuzsa Săplăcan  
Open Access
|May 2021
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DOI: https://doi.org/10.2478/subboec-2021-0002 | Journal eISSN: 2065-9644
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Language: English
Page range: 13 - 35
Published on: May 12, 2021
Published by: Babeș-Bolyai University
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Technology acceptance model,
Artificial Intelligence,
Chatbot,
Self-service,
Banking,
Partial Least Squares-Structural Equation Modeling (PLS-SEM)
Related subjects:
Business and economics,
Political economics,
Public finance and fiscal theory,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Marketing, sales, customer relations,
Business management, other

© 2021 Mónika-Anetta Alt, Ibolya Vizeli, Zsuzsa Săplăcan, published by Babeș-Bolyai University
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 66 (2021): Issue 1 (April 2021)
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