Table 1.
Frequencies and percentages of item responses.
| Item* | Responses (%) | |||||
|---|---|---|---|---|---|---|
| Yes | No | NA | ||||
| Q3 Problems making appointment | 240 (3.0) | 7231 (90.1) | 552 (6.9) | |||
| No problems | Minor problems | Major problem | NA | |||
| Q5 Waiting list problem | 6422 (77.3) | 1235 (14.9) | 355 (4.3) | 296 (3.6) | ||
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | NA | ||
| Q6 Kind reception | 33 (0.4) | 33 (0.4) | 395 (4.7) | 7812 (93.6) | 73 (0.9) | |
| Less than 15 min | 15–30 min | 30–60 min | More than 60 min | |||
| Q7 Waiting beyond scheduled time | 5045 (60.5) | 2468 (29.6) | 655 (7.9) | 175 (2.1) | ||
| Yes | No | NA | ||||
| Q8 Needed to wait for Information | 765 (12.5) | 860 (14.1) | 4476 (73.4) | |||
| Yes | Partly | No | ||||
| Q9 Premises in order | 8028 (96.3) | 267 (3.2) | 42 (0.5) | |||
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | NA | ||
| Q10 Sufficient privacy | 39 (0.5) | 53 (0.7) | 688 (8.5) | 7326 (90.4) | ||
| Q12 Doctor polite and respectful | 21 (0.3) | 42 (0.5) | 425 (5.1) | 7830 (94.1) | ||
| Q13 Explanation easy to understand | 31 (0.4) | 78 (0.9) | 746 (9.0) | 6936 (83.3) | 538 (6.5) | |
| Q14 Could ask doctor questions | 99 (1.2) | 141 (1.7) | 716 (8.6) | 5159 (62.2) | 2183 (26.3) | |
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | Did not want | No need | |
| Q15 Involved in decisions | 62 (0.8) | 108 (1.3) | 840 (10.2) | 4907 (59.4) | 171 (2.1) | 2175 (26.3) |
| Did the doctor give an explanation…? | Not at all | Not particularly | Yes, to some extent | Yes, certainly | NA | |
| Q16a …the necessity of the intervention? | 65 (0.9) | 119 (1.6) | 491 (6.6) | 4596 (62.2) | 2124 (28.7) | |
| Q16b … how it will proceed? | 96 (1.4) | 174 (2.5) | 556 (8.1) | 4196 (61.3) | 1819 (26.6) | |
| Q16c …the expected results? | 92 (1.4) | 203 (3.0) | 784 (11.6) | 3646 (54.1) | 2009 (29.8) | |
| Q16d …the possible risks etc.? | 199 (3.09) | 312 (4.6) | 615 (9.1) | 3386 (50.2) | 2230 (33.1) | |
| Q17 Doctor spent enough time with you | 48 (0.6) | 106 (1.3) | 1224 (14.8) | 6869 (83.3) | ||
| Yes | No | |||||
| Q18 Medication prescribed | 2919 (37.5) | 4873 (62.5) | ||||
| Yes | No | NA | ||||
| Q19 Information about how to take medicines | 2450 (79.1) | 190 (6.1) | 459 (14.8) | |||
| Q20 Information about side-effects | 1778 (58.1) | 704 (23.0) | 580 (18.9) | |||
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | No contact | ||
| Q21 Nurse polite and respectful | 11 (0.1) | 14 (0.2) | 318 (3.8) | 7827 (94.0) | 161 (1.9) | |
| Q22 Could ask nurse questions | 39 (0.5) | 110 (1.3) | 639 (7.7) | 7163 (86.7) | 312 (3.8) | |
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | No contact | No need | |
| Q23 Nurse explained procedures | 66 (0.8) | 147 (1.8) | 530 (6.4) | 4962 (60.0) | 901 (10.9) | 1663 (20.1) |
| Yes | No | Don’t know | ||||
| Q24 Information on patients’ rights available | 3952 (49.6) | 610 (7.7) | 3406 (42.7) | |||
| Yes | No | |||||
| Q25 Opinion/results given immediately | 5289 (65.2) | 2820 (34.8) | ||||
| Not at all | Not particularly | Yes, to some extent | Yes, certainly | |||
| Q26 Clear how the treatment would proceed | 100 (1.2) | 180 (2.2) | 1152 (14.1) | 6757 (82.5) | ||
Figure 1.
Standardized factor loadings (circles) with 95% confidence intervals (lines). Left: doctor’s work; right: nurses’ work.
Figure 2.
Person-item maps for the doctor’s work scale (above) and the nurses’ work scale (below).
Legend: Numbered circles indicate transition points where the two adjacent categories are equally likely to be chosen.
Figure 3.
Category scale values for the optimally scaled item responses.
Legend: Symbols denote the scale values of subsequent categories: o = “not at all” … x = “yes, certainly”.
Table 2.
Frequencies and percentages of item responses.
| Item* | n | M | Mtrim | Mdn | SD | Min | Max | Skewness | Kurtosis |
|---|---|---|---|---|---|---|---|---|---|
| doctor’s work | 3002 | 33.88 | 34.85 | 36 | 3.93 | 9 | 36 | −2.71 | 8.33 |
| nurses’ work | 5628 | 11.64 | 11.91 | 12 | 0.98 | 3 | 12 | −3.72 | 17.25 |
| general rating | 8307 | 9.35 | 9.62 | 10 | 1.23 | 0 | 10 | −3.04 | 12.65 |
[i] Legend: The scale scores were calculated only for persons without NA responses. Mtrim=10% trimmed mean.