Figure 1.

Figure 2.

Figure 3.

Frequencies and percentages of item responses_
| Item* | n | M | Mtrim | Mdn | SD | Min | Max | Skewness | Kurtosis |
|---|---|---|---|---|---|---|---|---|---|
| doctor’s work | 3002 | 33.88 | 34.85 | 36 | 3.93 | 9 | 36 | −2.71 | 8.33 |
| nurses’ work | 5628 | 11.64 | 11.91 | 12 | 0.98 | 3 | 12 | −3.72 | 17.25 |
| general rating | 8307 | 9.35 | 9.62 | 10 | 1.23 | 0 | 10 | −3.04 | 12.65 |
