Islamic Banking and Loyalty: Service Quality, Intimacy or Religious Driven?

Studies in Business and Economics

Volume 17 (2022): Issue 2 (August 2022)

By:

Rizaldi Yusfiarto, Septy Setia Nugraha, Dwi Santosa Pambudi and Galuh Tri Pambekti

Open Access

|Oct 2022

Authors

Rizaldi Yusfiarto

Sharia Finance Management Department, UIN Sunan Kalijaga, Yogyakarta, Indonesia

Septy Setia Nugraha

Graduated from Master Management Department, Diponegoro University, Indonesia

Dwi Santosa Pambudi

Sharia Banking Department, Ahmad Dahlan University, Indonesia

Galuh Tri Pambekti

Sharia Accounting Department, UIN Sunan Kalijaga, Yogyakarta, Indonesia

DOI: https://doi.org/10.2478/sbe-2022-0040 | Journal eISSN: 2344-5416 | Journal ISSN: 1842-4120

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Language: English

Page range: 300 - 318

Published on: Oct 8, 2022

Published by: Lucian Blaga University of Sibiu

In partnership with: Paradigm Publishing Services

Publication frequency: 3 issues per year

Keywords:

customer loyalty,

customer satisfaction,

service quality (PAKSERV),

customer intimacy,

and customer religiosity

Related subjects:

Business and economics,

Business management,

Management accounting, financial controlling, cost calculation, investment,

Management, organization, corporate governance,

Business development, change management, cooperation,

Entrepreneurship

© 2022 Rizaldi Yusfiarto, Septy Setia Nugraha, Dwi Santosa Pambudi, Galuh Tri Pambekti, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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