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Assessing the Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Banks of Mauritius Cover

Assessing the Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Banks of Mauritius

Studies in Business and Economics
Volume 14 (2019): Issue 1 (April 2019)
By: Lomendra Vencataya,  Sharmila Pudaruth,  Roubina TD Juwaheer,  Ganess Dirpal and  Nabeelah Meh Zabeen Sumodhee  
Open Access
|May 2019

Authors

Lomendra Vencataya

University of Mauritius

Sharmila Pudaruth

University of Mauritius

Roubina TD Juwaheer

University of Mauritius

Ganess Dirpal

University of Mauritius

Nabeelah Meh Zabeen Sumodhee

University of Mauritius
DOI: https://doi.org/10.2478/sbe-2019-0020 | Journal eISSN: 2344-5416 | Journal ISSN: 1842-4120
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Language: English
Page range: 259 - 270
Published on: May 16, 2019
Published by: Lucian Blaga University of Sibiu
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Service Quality (SQ) Dimensions,
SERVQUAL,
Customer Satisfaction,
Banking Industry,
Mauritius
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2019 Lomendra Vencataya, Sharmila Pudaruth, Roubina TD Juwaheer, Ganess Dirpal, Nabeelah Meh Zabeen Sumodhee, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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