References
- Apollo Bramwell, (2015a) “Corporate website of Apollo Bramwell Hospital – Patient and visitor information”. accessed 28th January 2017, Available at: <http://www.apollobramwell.com/patient_visitor_info>
- Apollo Bramwell, (2015b) “Robotic Assisted Surgery - The Da Vinci System”. accessed 28th January 2017, Available at: < http://www.apollobramwell.com/articles/110>
- Brunton Margaret, (2005),”Emotion in health care: the cost of caring”, Journal of Health Organization and Management, Vol. 19 Iss 4/5 pp. 340 - 354.10.1108/14777260510615387
- Degoulet, P. and Fieschi, M. (1997), Introduction to Clinical Informatics, Springer Verlag, New York, NY.
- Fui-Hoon Nah, F. and Lee-Shang Lau, J. (2001), “Critical factors for successful implementation of ERP systems”, Business Process Management Journal, Vol. 7 No. 3, pp. 285-96.
- Harley Street Fertility, (2013), “Accurate diagnosis of the cause of infertility, prior to treatment, is the key to our success with fertility treatment”. accessed 28th January 2017, Available at: < http://www.harleystreetfertility.com/en/treatments.html>
- Jim Grieves Brian P. Mathews, (1997),”Healthcare and the learning service”, The Learning Organization, Vol. 4 Iss 3 pp. 88 - 98
- Levaggi, R., Morretto, M. and Rebba, V. (2009), “Investment decisions in hospital technology when physicians are devoted workers”, Economics of Innovation and New Technology, Vol. 19 Nos 5/6, pp. 487-512.
- Li, L. and Benton, W.C. (2006), “Hospital technologies and nurse staffing management decisions”, Journal of Operations Management, Vol. 24 No. 5, pp. 676-91.10.1016/j.jom.2005.06.001
- Maynard, D.W. (1992), “On clinicians co-implicating recipients’ perspective in the delivery of diagnostic news”, in Drew, P. and Heritage, J. (Eds), Talk at Work: Interaction in Institutional Settings, Cambridge University Press, Cambridge, MA, pp. 331-58.
- Menachemi, N., Burkhardt, J., Shewchuk, R., Burke, D. and Brooks, R.G. (2006), “Hospital information technology and positive financial performance: a different approach to finding and ROI”, Journal of Healthcare Management, Vol. 51 No. 1, pp. 41-58.
- Moseley, G.B. III (2005), “Changing conditions for medical technology in the health care industry”, paper presented at the OGI School of Science and Engineering, Beaverton, OR, 18 October, available at: http://cpd.ogi.edu/Seminars05/MoseleySeminarIndex.htm (accessed 13 September 2015).
- Ndubisi, N.O. (2011),”The effects of respect and rapport on relationship quality perception of customers of small healthcare firms”, Asia Pacific Journal of Marketing and Logistics, Vol. 23 Iss 2 pp. 135 - 151.
- Olivia F. Lee Matthew L. Meuter, (2010),”The adoption of technology orientation in healthcare delivery”, International Journal of Pharmaceutical and Healthcare Marketing, Vol. 4 Iss 4 pp. 355 - 374
- Parasuraman, A., Zeithaml, V. and Berry, L.L. (1991), “Understanding customer expectations of service”, Sloan Management Review, Vol. 32 No. 3, pp. 39-48.
- Rozaine (2014), “Technology makes communication less personal”, <http://www.sundaytimes.lk/141109/business-times/technology-makes-communicationless-personal-says-business-psychologist-126009.html>, accessed June 2015.
- Schur, C. and Berk, M. (2008), “Views on health care technology: American consider the risks and sources of information”, Health Affairs, Vol. 27 No. 6, pp. 1654-64.
- Silvestro, R. (2005), “Applying gap analysis in the health service to inform the service improvement agenda”, International Journal of Quality & Reliability Management, Vol. 22 No. 3, pp. 215-33.
- Tucker, J. III and Adams, S.R. (2001), “Incorporating patients’ assessments of satisfaction and quality: an integrative model of patients’ evaluations of their care”, Managing Service Quality, Vol. 11 No. 4, pp. 272-86.
- Vassilios P. Aggelidis Prodromos D. Chatzoglou, (2008),”Methods for evaluating hospital information systems: a literature review”, EuroMed Journal of Business, Vol. 3 Iss 1 pp. 99 - 118
- Wyatt, J.C. and Wyatt, S.M. (2003), “When and how to evaluate health information systems?”, International Journal of Medical Informatics, Vol. 69 Nos 2/3, pp. 251-9.