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Investigating the Impact of Commitment, Satisfaction, and Loyalty of Employees on Providing High-Quality Service to Customer Cover

Investigating the Impact of Commitment, Satisfaction, and Loyalty of Employees on Providing High-Quality Service to Customer

Studies in Business and Economics
Volume 13 (2018): Issue 1 (April 2018)
By: Majid Esmaeilpour and  Mohammad Ranjbar  
Open Access
|May 2018

Authors

Majid Esmaeilpour

Persian Gulf University

Mohammad Ranjbar

Persian Gulf University
DOI: https://doi.org/10.2478/sbe-2018-0004 | Journal eISSN: 2344-5416 | Journal ISSN: 1842-4120
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Language: English
Page range: 41 - 57
Published on: May 8, 2018
Published by: Lucian Blaga University of Sibiu
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Job satisfaction,
Organizational commitment,
Organizational loyalty,
Quality of service,
Ports and Maritime Organization in Bushehr province
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2018 Majid Esmaeilpour, Mohammad Ranjbar, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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