Do Managers Listen to Their Customers’ Feedback? Evidence from a Field Experiment in Retail Settings
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DOI: https://doi.org/10.2478/picbe-2026-0255 | Journal eISSN: 2558-9652
Language: English
Page range: 3436 - 3445
Published on: Jul 23, 2026
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
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© 2026 Miruna-Maura TROCAN, Alexandru NICOLĂIȚĂ, Mircea PELE, Silviu-Gabriel SZENTESI, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.