Digital Customer Journey as a Quality Management and Managerial Decision-Support Instrument in Digitally Transformed Medical Laboratory Services
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DOI: https://doi.org/10.2478/picbe-2026-0156 | Journal eISSN: 2558-9652
Language: English
Page range: 2076 - 2084
Published on: Jul 21, 2026
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
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© 2026 Marina ȚENU, Ștefan Constantin PETRICEANU, Augustin SEMENESCU, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.