Have a personal or library account? Click to login

Recommendations for Improving the Service Quality of Mobile Telecommunications

Open Access
|Jul 2025

References

  1. International Telecommunication Union (ITU). (2020). The State of Broadband 2020: Tackling Digital Inequalities – A decade forAction
  2. Valdar, A. (2017). Understanding Telecommunications Networks. Institution of Engineering and Technology (2nd Edition).
  3. Shafi, M., Molisch, A. F., Smith, P., & Haustein, T. (2017). 5G: A Tutorial Overview of Standards, Trials, Challenges, Deployment and Practice. IEEE Journal on Selected Areas in Communications, PP(99), 1–1.
  4. Nicolescu, O., et al. (2017). Relevant Case Studies on the Management of Romanian Organizations. Management Dynamics in the Knowledge Economy.
  5. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40
  6. Almomani, G. (2018). Measuring Service Quality and Customers Satisfaction in the UK Mobile Telecommunications Market Using the SERVQUAL Instrument
  7. Oladapo, K., Omotosho, O., & Adeduro, O. (2018). Predictive Analytics for Increased Loyalty and Customer Retention in Telecommunication Industry. International Journal of Computer Applications, 179, 43-47.
  8. Vodafone. (2025). Vodafone Makes Historic Satellite Video Call from a Smartphone. Retrieved from https://www.vodafone.com/news/technology/vodafone-makes-historic-satellite-video-call-from-a-smartphone
  9. Panahi, P., A. Jalilvand, A. Diyanat. (2024). A New Approach for Predicting the Quality of Experience in Multimedia Services Using Machine Learning.
  10. Zhang, Z., Xiao, Y., Ma, Z., Xiao, M., Ding, Z., & Lei, X. (2019). 6G Wireless Networks: Vision, Requirements, Architecture, and Key Technologies. IEEE Vehicular Technology Magazine,14(3), 28–41.
Language: English
Page range: 4505 - 4518
Published on: Jul 24, 2025
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2025 Andreea-Raluca Despa, Cătălina-Ileana Racheru, Gheorghe Militaru, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.