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AI Chatbots: Key Benefits and Challenges for Businesses Cover

AI Chatbots: Key Benefits and Challenges for Businesses

Proceedings of the International Conference on Business Excellence
Volume 19 (2025): Issue 1 (July 2025)
By: George-Cristinel Rotaru,  Alexandra-Mihaela Dumitru,  Ruxandra Stanomir and  Serban – Vladimir Galani  
Open Access
|Jul 2025

Authors

George-Cristinel Rotaru

rotarugeorge18@stud.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania

Alexandra-Mihaela Dumitru

dumitrualexandra18@stud.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania

Ruxandra Stanomir

stanomirruxandra20@stud.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania

Serban – Vladimir Galani

galaniserban23@stud.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania
DOI: https://doi.org/10.2478/picbe-2025-0276 | Journal eISSN: 2558-9652
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Language: English
Page range: 3623 - 3636
Published on: Jul 24, 2025
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Chatbots,
Artificial Intelligence,
Customer Engagement,
Automation,
Natural Language Processing
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other,
Industrial chemistry,
Energy harvesting and conversion

© 2025 George-Cristinel Rotaru, Alexandra-Mihaela Dumitru, Ruxandra Stanomir, Serban – Vladimir Galani, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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