The Impact of the COVID Pandemic on Banking Digitalization: An Analysis of Digital Payments and Digital Bank Revenues
References
- Ahn, B., & Ahn, H. (2020). Factors affecting intention to adopt cloud-based ERP from a comprehensive approach. Sustainability, 12(16), 6426. https://doi.org/10.3390/su12166426
- Ahmad, N. W., Bahari, N. F., Ripain, N., & Atan, N. S. (2022). The influence of coronavirus disease (COVID-19) pandemic on the use of digital payment in Malaysia. E-Jurnal Penyelidikan Dan Inovasi, 9(1), 1–20. https://doi.org/10.53840/ejpi.v9i1.58
- Ahmed, T., Karmaker, C. L., Nasir, S. B., & Moktadir, M. A. (2022). Identifying and analyzing key flexible sustainable supply chain management strategies toward overcoming the post-COVID-19 impacts. International Journal of Emerging Markets, 18(6), 1472–1492. https://doi.org/10.1108/IJOEM-12-2021-1830
- AlBar, A. M., & Hoque, M. R. (2019). Factors affecting cloud ERP adoption in Saudi Arabia: An empirical study. Information Development, 35(1), 150–164. https://doi.org/10.1177/0266666917735677
- Aloini, D., Dulmin, R., & Mininno, V. (2012). Risk assessment in ERP projects. Information Systems, 37(3), 183–199. https://doi.org/10.1016/j.is.2011.10.001
- Beheshti, H., & Beheshti, C. (2010). Improving productivity and firm performance with enterprise resource planning. Enterprise Information Systems, 4(4), 445–472. https://doi.org/10.1080/17517575.2010.511276
- Borowski-Beszta, M. (2021). The impact of the COVID-19 pandemic on the behavior of European consumers. Proceedings of The 3rd International Conference on Management, Economics and Finance. https://www.doi.org/10.33422/3rd.icmef.2021.02.137
- Caldarelli, A., Fiondella, C., Maffei, M., & Zagaria, C. (2016). Managing risk in credit cooperative banks: Lessons from a case study. Management Accounting Research, 32, 1–15. https://doi.org/10.1016/j.mar.2015.10.002
- Doran, N. M., Bădîrcea, R. M., & Manta, A. G. (2022). Digitization and financial performance of banking sectors facing COVID-19 challenges in Central and Eastern European countries. Electronics, 11(21), Article 21. https://doi.org/10.3390/electronics11213483
- Fu, J., & Mishra, M. (2022). Fintech in the time of COVID-19: Technological adoption during crises. Journal of Financial Intermediation, 50, 100945. https://doi.org/10.1016/j.jfi.2021.100945
- Gerwe, O., & Silva Froján, R. (2021). The pandemic’s impact on digital platform businesses. Entrepreneur & Innovation Exchange. https://doi.org/10.32617/603-601bfc1f6bf2b
- Golik-Górecka, G. (2022). Strategies for the future of enterprises recovering from the COVID-19 pandemic. Journal of Applied Economic Sciences, 17(16), 365. https://doi.org/10.57017/jaes.v17.4(78).08
- Gomber, P., Koch, J.-A., & Siering, M. (2017). Digital finance and FinTech: Current research and future research directions. Journal of Business Economics, 87(5), 537–580. https://doi.org/10.1007/s11573-017-0852-x
- Kingiri, A. N., & Fu, X. (2020). Understanding the diffusion and adoption of digital finance innovation in emerging economies: M-Pesa money mobile transfer service in Kenya. Innovation and Development, 10(1), 67–87. https://doi.org/10.1080/2157930X.2019.1570695
- Kotkowski, R., & Polasik, M. (2021). COVID-19 pandemic increases the divide between cash and cashless payment users in Europe. Economics Letters, 209, 110139. https://doi.org/10.1016/j.econlet.2021.110139
- Kraus, S., Palmer, C., Kailer, N., Kallinger, F. L., & Spitzer, J. (2018). Digital entrepreneurship: A research agenda on new business models for the twenty-first century. International Journal of Entrepreneurial Behavior & Research, 25(2), 353–375. https://doi.org/10.1108/IJEBR-06-2018-0425
- Mahato, S., Jain, A., & Balasubramanian, V. (2006). Enterprise systems consolidation. Information Systems Management, 23(4), 19–27. https://doi.org/10.1201/1078.10580530/46352.23.4.20060901/95108.2
- Matende, S., & Ogao, P. (2013). Enterprise resource planning (ERP) system implementation: A case for user participation. Procedia Technology, 9, 518–526. https://doi.org/10.1016/j.protcy.2013.12.058
- Parihar, S. S., Siddiqui, M. H., & Mehrotra, S. (2021). Impact assessment of COVID-19 on digital payment: An Indian perspective. International Journal of Business Process Integration and Management, 10(3/4), 259. https://doi.org/10.1504/IJBPIM.2021.124037
- Petrikova, T., & Kocisova, K. (2024). Digital payments as an indicator of financial inclusion in Euro Area countries. E+M Ekonomie a Management, 27(2), 162–182. https://doi.org/10.15240/tul/001/2024-5-004
- Putri, I. G. A. P. D., & Kho, J. P. (2023). Digital banking stock performance: The impact of COVID-19. International Journal of Industrial Management, 17(4), Article 4. https://doi.org/10.15282/ijim.17.4.2023.10090
- Rosner, B., Glynn, R., & Lee, M. (2006). The Wilcoxon signed rank test for paired comparisons of clustered data. Biometrics, 62, 1–9. https://doi.org/10.1111/j.1541-0420.2005.00389.x
- Taneja, S., Ali, L., Siraj, A., Ferasso, M., Luthra, S., & Kumar, A. (2024). Leveraging digital payment adoption experience to advance the development of digital-only (Neo) banks. IEEE Transactions on Engineering Management, 71, 10862–10873. https://doi.org/10.1109/TEM.2024.3395130
- Statology. (n.d.). Wilcoxon signed rank test – definition, formula, and example. Retrieved from https://www.statology.org/wilcoxon-signed-rank-test/
- Verma, A., Das, K. C., & Misra, P. (2024). Digital finance and MSME performance in India: Evidence from World Bank Enterprise Survey data. Journal of Economic Studies, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JES-12-2023-0744
- Wisniewski, T. P., Polasik, M., Kotkowski, R., & Moro, A. (2021). Switching from cash to cashless payments during the COVID-19 pandemic and beyond. Social Science Research Network (SSRN Scholarly Paper No. 3794790). https://doi.org/10.2139/ssrn.3794790
- Yıldırım, A. C., & Erdil, E. (2023). The effect of COVID-19 on digital banking explored under a business model approach. Qualitative Research in Financial Markets, 16(1), 87–107. https://doi.org/10.1108/qrfm-08-2021-0142
- Yunita, P. (2021). The digital banking profitability challenges: Are they different between conventional and Islamic banks? Jurnal Akuntansi Dan Keuangan Indonesia, 18(1). https://doi.org/10.21002/jaki.2021.04
DOI: https://doi.org/10.2478/picbe-2025-0031 | Journal eISSN: 2558-9652
Language: English
Page range: 367 - 379
Published on: Jul 24, 2025
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Related subjects:
© 2025 Florin Mihai, Daniel-Marius Iordache, Ofelia Ema Aleca, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.