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Rethinking Digital Customer Complaints’ Problem Solving: The Synchronous Model Cover

Rethinking Digital Customer Complaints’ Problem Solving: The Synchronous Model

Proceedings of the International Conference on Business Excellence
Volume 18 (2024): Issue 1 (June 2024)
By: Denisa-Roxana Sima,  Sabina Potra,  Adrian Pugna and  Rebecca Chincea  
Open Access
|Jul 2024

Authors

Denisa-Roxana Sima

denisa.sima@student.upt.ro

Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania

Sabina Potra

sabina.potra@upt.ro

Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania

Adrian Pugna

adrian.pugna@upt.ro

Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania

Rebecca Chincea

rebecca.chincea@student.upt.ro

Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania
DOI: https://doi.org/10.2478/picbe-2024-0241 | Journal eISSN: 2558-9652
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Language: English
Page range: 2901 - 2913
Published on: Jul 3, 2024
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Customer Complaints,
Problem Solving,
Digital Business,
Comparative Analysis,
Quality Management Tools,
Synchronous Model
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other,
Industrial chemistry,
Energy harvesting and conversion

© 2024 Denisa-Roxana Sima, Sabina Potra, Adrian Pugna, Rebecca Chincea, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution 4.0 License.

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