Rethinking Digital Customer Complaints’ Problem Solving: The Synchronous Model
Authors
Denisa-Roxana Sima
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania
Sabina Potra
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania
Adrian Pugna
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania
Rebecca Chincea
rebecca.chincea@student.upt.ro
Politehnica University Timișoara, Faculty of Management in Production and Transportation Timișoara, Romania
DOI: https://doi.org/10.2478/picbe-2024-0241 | Journal eISSN: 2558-9652
Language: English
Page range: 2901 - 2913
Published on: Jul 3, 2024
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
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© 2024 Denisa-Roxana Sima, Sabina Potra, Adrian Pugna, Rebecca Chincea, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution 4.0 License.