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Digitalization in Banking: Navigating the Effects of Automated Decision-Making on Customer Experience Cover

Digitalization in Banking: Navigating the Effects of Automated Decision-Making on Customer Experience

Proceedings of the International Conference on Business Excellence
Volume 18 (2024): Issue 1 (June 2024)
By:   
Open Access
|Jul 2024
Authors

Authors

Andreea-Raluca Gavrila

andreearaluca.gavrila@gmail.com

DOI: https://doi.org/10.2478/picbe-2024-0116 | Journal eISSN: 2558-9652
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Language: English
Page range: 1413 - 1424
Published on: Jul 3, 2024
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
automated decision-making processes,
customer experience,
banking industry,
digitalization,
process validation
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other,
Industrial chemistry,
Energy harvesting and conversion

© 2024 Andreea-Raluca Gavrila, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 18 (2024): Issue 1 (June 2024)
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