Have a personal or library account? Click to login
The impact of WOM on the acceptance of mobile banking Cover
Open Access
|Dec 2021

References

  1. Aboelmaged, M., &amp; Gebba, T. R. (2013). Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior. <em>International Journal of Business Research and Development</em>, 2(1), <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.24102/ijbrd.v2i1.263" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.24102/ijbrd.v2i1.263</a>">https://doi.org/10.24102/ijbrd.v2i1.263</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.24102/ijbrd.v2i1.263" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.24102/ijbrd.v2i1.263</a></dgdoi:pub-id>
  2. Ajzen, I., &amp; Fishbein, M. (1975). <em>Belief, attitude, intention and behaviour: An introduction to theory and research</em>. Reading, MA: Addison-Wesley, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://www.researchgate.net/publication/233897090_Belief_attitude_intention_and_behaviour_An_introduction_to_theory_and_research">https://www.researchgate.net/publication/233897090_Belief_attitude_intention_and_behaviour_An_introduction_to_theory_and_research</ext-link>.
  3. Al-Adwan, A.S., &amp; Sammour, G. (2020). What Makes Consumers Purchase Mobile Apps: Evidence from Jordan. <em>Journal of Theoretical and Applied Electronic Commerce Research</em>, 16(3), 562-583, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.3390/jtaer16030034" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.3390/jtaer16030034</a>">https://doi.org/10.3390/jtaer16030034</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.3390/jtaer16030034" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.3390/jtaer16030034</a></dgdoi:pub-id>
  4. Aldas-Manzano, J., Ruiz-Mafe, C., Sanz-Blas, S., &amp; Lassala-Navarré, C. (2010). Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use. Http://Dx.Doi.Org/<a href="https://doi.org/10.1080/02642060903433997" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1080/02642060903433997</a>, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1080/02642060903433997" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1080/02642060903433997</a>">https://doi.org/10.1080/02642060903433997</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1080/02642060903433997" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1080/02642060903433997</a></dgdoi:pub-id>
  5. Barclay, D., Thompson, R., &amp; Higgins, C. (1995). The partial least squares (PLS) approach to causal modelling: personal computer adoption and use as an illustration. <em>Technology Studies</em>. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://www.scopus.com/record/display.uri?eid=2-s2.0-84964343482&amp;origin=inward">https://www.scopus.com/record/display.uri?eid=2-s2.0-84964343482&amp;origin=inward</ext-link>.
  6. Breckwoldt, M., Hellstrand, A., &amp; Sayed, Z. (2016). <em>Title: Consumer acceptance of mobile banking in Germany</em>.
  7. Changchit, C., Klaus, T., Lonkani, R., &amp; Sampet, J. (2020). A Cultural Comparative Study of Mobile Banking Adoption Factors. <em>Journal of Computer Information Systems</em>, 60(5), 484-494, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1080/08874417.2018.1541724" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1080/08874417.2018.1541724</a>">https://doi.org/10.1080/08874417.2018.1541724</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1080/08874417.2018.1541724" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1080/08874417.2018.1541724</a></dgdoi:pub-id>
  8. Chong, A., Chan, F., &amp; Ooi, K. (2019). <em>Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia.</em> Business, Computer Science. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://www.bibsonomy.org/bibtex/57bb493ecbd893b24e09ce09c9179ac5">https://www.bibsonomy.org/bibtex/57bb493ecbd893b24e09ce09c9179ac5</ext-link>.
  9. Connelly, L. M. (2008). Pilot studies. <em>Medsurg Nursing: Official Journal of the Academy of Medical-Surgical Nurses</em>, 17(6), 411-412.
  10. Dass, R., &amp; Pal, S. (2011). Exploring the factors affecting the adoption of mobile financial services among the rural under-banked. <em>Association for Information Systems</em>.
  11. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. <em>MIS Quarterly: Management Information Systems</em>, 13(3), 319-339, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.2307/249008" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.2307/249008</a>">https://doi.org/10.2307/249008</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.2307/249008" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.2307/249008</a></dgdoi:pub-id>
  12. Hair, J. F. (2017). <em>A primer on partial least squares structural equations modeling (PLS-SEM)</em>. SAGE.
  13. Ho, J. C., Wu, C.-G., Lee, C.-S., &amp; Pham, T.-T. T. (2020). Factors affecting the behavioral intention to adopt mobile banking: An international comparison. <em>Technology in Society</em>, 63, 101360, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.techsoc.2020.101360" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.techsoc.2020.101360</a>">https://doi.org/10.1016/j.techsoc.2020.101360</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.techsoc.2020.101360" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.techsoc.2020.101360</a></dgdoi:pub-id>
  14. Horton, R. P., Buck, T., Waterson, P. E., &amp; Clegg, C. W. (2001). Explaining intranet use with the technology acceptance model. <em>Journal of Information Technology</em>, 16(4), 237-248. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1080/02683960110102407" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1080/02683960110102407</a>">https://doi.org/10.1080/02683960110102407</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1080/02683960110102407" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1080/02683960110102407</a></dgdoi:pub-id>
  15. Huete-Alcocer, N. (2017). A literature review of word of mouth and electronic word of mouth: Implications for consumer behavior. <em>Frontiers in Physiology</em>, <em>8</em>(JUL), <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.3389/fpsyg.2017.01256" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.3389/fpsyg.2017.01256</a>">https://doi.org/10.3389/fpsyg.2017.01256</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.3389/fpsyg.2017.01256" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.3389/fpsyg.2017.01256</a></dgdoi:pub-id><dgpm:pub-id xmlns:dgpm="http://degruyter.com/resources/fetched-pubmed-id" pub-id-type="pmcid">5524892</dgpm:pub-id><dgpm:pub-id xmlns:dgpm="http://degruyter.com/resources/fetched-pubmed-id" pub-id-type="pmid">28790950</dgpm:pub-id>
  16. Kim, S., &amp; Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. <em>International Journal of Information Management</em>, <em>33</em>(2), 318–332. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.ijinfomgt.2012.11.006" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.ijinfomgt.2012.11.006</a>">https://doi.org/10.1016/j.ijinfomgt.2012.11.006</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.ijinfomgt.2012.11.006" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.ijinfomgt.2012.11.006</a></dgdoi:pub-id>
  17. Kudeshia, C., &amp; Kumar, A. (2017). Social eWOM: does it affect the brand attitude and purchase intention of brands? <em>Management Research Review</em>, 40(3), 310-330, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/MRR-07-2015-0161" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/MRR-07-2015-0161</a>">https://doi.org/10.1108/MRR-07-2015-0161</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/MRR-07-2015-0161" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/MRR-07-2015-0161</a></dgdoi:pub-id>
  18. Kumar, A., Dhingra, S., Batra, V., &amp; Purohit, H. (2020). A Framework of Mobile Banking Adoption in India. <em>Journal of Open Innovation: Technology, Market, and Complexity</em>, 6(2). <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.3390/JOITMC6020040" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.3390/JOITMC6020040</a>">https://doi.org/10.3390/JOITMC6020040</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.3390/joitmc6020040" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.3390/joitmc6020040</a></dgdoi:pub-id>
  19. Lederer, A. L., Maupin, D. J., Sena, M. P., &amp; Zhuang, Y. (2000). Technology acceptance model and the World Wide Web. <em>Decision Support Systems</em>, 29(3), 269-282, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/S0167-9236(00)00076-2" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/S0167-9236(00)00076-2</a>">https://doi.org/10.1016/S0167-9236(00)00076-2</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/S0167-9236(00)00076-2" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/S0167-9236(00)00076-2</a></dgdoi:pub-id>
  20. Matute, J., Polo-Redondo, Y., &amp; Utrillas, A. (2016). The influence of EWOM characteristics on online repurchase intention: Mediating roles of trust and perceived usefulness. <em>Online Information Review</em>, 40(7), 1090-1110, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/OIR-11-2015-0373" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/OIR-11-2015-0373</a>">https://doi.org/10.1108/OIR-11-2015-0373</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/OIR-11-2015-0373" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/OIR-11-2015-0373</a></dgdoi:pub-id>
  21. Mehrad, D., &amp; Mohammadi, S. (2017). Word of Mouth impact on the adoption of mobile banking in Iran. <em>Telematics and Informatics</em>, 34(7), 1351-1363, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.tele.2016.08.009" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.tele.2016.08.009</a>">https://doi.org/10.1016/j.tele.2016.08.009</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.tele.2016.08.009" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.tele.2016.08.009</a></dgdoi:pub-id>
  22. Melewar, T.C., Foroudi, P., Gupta, S., Kitchen, P.J., &amp; Foroudi, M.M. (2017). Integrating identity, strategy and communications for trust, loyalty and commitment, <em>European Journal of Marketing</em>, 51(3), 572-604, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/EJM-08-2015-0616" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/EJM-08-2015-0616</a>">https://doi.org/10.1108/EJM-08-2015-0616</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/EJM-08-2015-0616" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/EJM-08-2015-0616</a></dgdoi:pub-id>
  23. Min Tun, P. (2020). Factors Influencing Intention to Reuse Mobile Banking Services for the Private Banking Sector in Myanmar Mobile Financial Services in Myanmar View project Factors Influencing Intention to Reuse Mobile Banking Services for the Private Banking Sector in Mya. <em>Asean Journal of Management &amp; Innovation</em>, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.14456/ajmi.2020.5" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.14456/ajmi.2020.5</a>">https://doi.org/10.14456/ajmi.2020.5</ext-link>.
  24. Mohammadi, H. (2015). A study of mobile banking usage in Iran. <em>International Journal of Bank Marketing</em>, 33(6), 733-759, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/IJBM-08-2014-0114" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/IJBM-08-2014-0114</a>">https://doi.org/10.1108/IJBM-08-2014-0114</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/IJBM-08-2014-0114" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/IJBM-08-2014-0114</a></dgdoi:pub-id>
  25. Mushkudiani, N. (2019). Development of Electronic Payments in Georgia. <em>Economics and Culture</em>, 15(2), 64-74, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.2478/jec-2018-0021" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.2478/jec-2018-0021</a>">https://doi.org/10.2478/jec-2018-0021</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.2478/jec-2018-0021" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.2478/jec-2018-0021</a></dgdoi:pub-id>
  26. National Statistics Office of Georgia. (2020). <em>Population and Demography - National Statistics Office of Georgia</em>, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://www.geostat.ge/en/single-categories/114/population">https://www.geostat.ge/en/single-categories/114/population</ext-link>.
  27. Nguyen, T. D., Nguyen, T. Q. L., Nguyen, T. V., &amp; Tran, T. D. (2020). Intention to Use M–Banking: The Role of E–WOM. <em>Advances in Intelligent Systems and Computing</em>, 940, 215-229, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1007/978-3-030-16657-1_20" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1007/978-3-030-16657-1_20</a>">https://doi.org/10.1007/978-3-030-16657-1_20</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1007/978-3-030-16657-1_20" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1007/978-3-030-16657-1_20</a></dgdoi:pub-id>
  28. Olson, J. R., &amp; Boyer, K. K. (2003). Factors influencing the utilization of Internet purchasing in small organizations, <em>Journal of Operations Management</em>, 21(2), 225-245, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/S0272-6963(02)00089-X" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/S0272-6963(02)00089-X</a>">https://doi.org/10.1016/S0272-6963(02)00089-X</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/S0272-6963(02)00089-X" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/S0272-6963(02)00089-X</a></dgdoi:pub-id>
  29. Pang, H. (2021). Identifying associations between mobile social media users’ perceived values, attitude, satisfaction, and eWOM engagement: The moderating role of affective factors. <em>Telematics and Informatics</em>, 59, 101561, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.tele.2020.101561" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.tele.2020.101561</a>">https://doi.org/10.1016/j.tele.2020.101561</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.tele.2020.101561" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.tele.2020.101561</a></dgdoi:pub-id>
  30. Purwanto, E., Deviny, J., &amp; Mutahar, A. M. (2020). The Mediating Role of Trust in the Relationship between Corporate Image, Security, Word of Mouth and Loyalty in M-Banking Using among the Millennial Generation in Indonesia. <em>Management and Marketing</em>, <em>15</em>(2), 255–274. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.2478/mmcks-2020-0016" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.2478/mmcks-2020-0016</a>">https://doi.org/10.2478/mmcks-2020-0016</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.2478/mmcks-2020-0016" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.2478/mmcks-2020-0016</a></dgdoi:pub-id>
  31. Putri, G. A., Wijayanti, A. W., &amp; Ariani, K. R. (2021). The Application of Technology Acceptance Model to Assess the Role of Complexity Toward Customer Acceptance on Mobile Banking. <em>Lecture Notes in Networks and Systems</em>, 149, 259-265, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1007/978-981-15-7990-5_25" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1007/978-981-15-7990-5_25</a>">https://doi.org/10.1007/978-981-15-7990-5_25</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1007/978-981-15-7990-5_25" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1007/978-981-15-7990-5_25</a></dgdoi:pub-id>
  32. Shaikh, A. A., &amp; Karjaluoto, H. (2015). Mobile banking adoption: A literature review. In <em>Telematics and Informatics</em>, 32(1), 129-142, Elsevier Ltd. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.tele.2014.05.003" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.tele.2014.05.003</a>">https://doi.org/10.1016/j.tele.2014.05.003</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.tele.2014.05.003" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.tele.2014.05.003</a></dgdoi:pub-id>
  33. Shankar Amit. (2016). <em>Factors Affecting Mobile Banking Adoption Behavior in India</em>. Journal of Internet Banking and Commerce. <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="https://www.researchgate.net/publication/301678538_Factors_Affecting_Mobile_Banking_Adoption_Behavior_in_India">https://www.researchgate.net/publication/301678538_Factors_Affecting_Mobile_Banking_Adoption_Behavior_in_India</ext-link>.
  34. Sharma, S. K., &amp; Al-Muharrami, S. (2018). Mobile Banking Adoption: Key Challenges and Opportunities and Implications for a Developing Country. In <em>Emerging Markets from a Multidisciplinary Perspective</em>, 75-86, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1007/978-3-319-75013-2_7" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1007/978-3-319-75013-2_7</a>">https://doi.org/10.1007/978-3-319-75013-2_7</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1007/978-3-319-75013-2_7" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1007/978-3-319-75013-2_7</a></dgdoi:pub-id>
  35. Singh, S., &amp; Srivastava, R. K. (2020). Understanding the intention to use mobile banking by existing online banking customers: an empirical study, <em>Journal of Financial Services Marketing</em>, <em>25</em>(3-4), 86-96, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1057/s41264-020-00074-w" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1057/s41264-020-00074-w</a>">https://doi.org/10.1057/s41264-020-00074-w</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1057/s41264-020-00074-w" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1057/s41264-020-00074-w</a></dgdoi:pub-id>
  36. Sørensen, H. E., &amp; Slater, S. F. (2008). Development and empirical validation of symmetric component measures of multidimensional constructs: customer and competitor orientation. <em>Psychological Reports</em>, 103(1), 199-213, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.2466/PR0.103.1.199-213" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.2466/PR0.103.1.199-213</a>">https://doi.org/10.2466/PR0.103.1.199-213</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.2466/pr0.103.1.199-213" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.2466/pr0.103.1.199-213</a></dgdoi:pub-id><dgpm:pub-id xmlns:dgpm="http://degruyter.com/resources/fetched-pubmed-id" pub-id-type="pmid">18982953</dgpm:pub-id>
  37. Thusi, P., &amp; Maduku, D. K. (2020). South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective. <em>Computers in Human Behavior</em>, 111, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1016/j.chb.2020.106405" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.chb.2020.106405</a>">https://doi.org/10.1016/j.chb.2020.106405</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1016/j.chb.2020.106405" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1016/j.chb.2020.106405</a></dgdoi:pub-id>
  38. Tran, H. T. T., &amp; Corner, J. (2016). The impact of communication channels on mobile banking adoption. <em>International Journal of Bank Marketing</em>, <em>34</em>(1), 78-109, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/IJBM-06-2014-0073" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/IJBM-06-2014-0073</a>">https://doi.org/10.1108/IJBM-06-2014-0073</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/IJBM-06-2014-0073" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/IJBM-06-2014-0073</a></dgdoi:pub-id>
  39. Van Nguyen, A., &amp; Nguyen, T. P. T. (2020). An Integrated Model of CSR Perception and TAM on Intention to Adopt Mobile Banking. <em>Journal of Asian Finance, Economics and Business</em>, <em>7</em>(12), 1073-1087, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1073" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1073</a>">https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1073</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.13106/jafeb.2020.vol7.no12.1073" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.13106/jafeb.2020.vol7.no12.1073</a></dgdoi:pub-id>
  40. Velázquez, B. M., Blasco, M. F., &amp; Gil Saura, I. (2015). La adopción de la TIC en hoteles y el boca-oreja electrónico. <em>Academia Revista Latinoamericana de Administracion</em>, <em>28</em>(2), 227-250, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/ARLA-10-2013-0164" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/ARLA-10-2013-0164</a>">https://doi.org/10.1108/ARLA-10-2013-0164</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/ARLA-10-2013-0164" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/ARLA-10-2013-0164</a></dgdoi:pub-id>
  41. Venkatesh, V., Morris, M. G., Davis, G. B., &amp; Davis, F. D. (2003). User Acceptance of Information Technology: Toward a Unified View. <em>MIS Quarterly</em>, <em>27</em>(3), 425, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.2307/30036540" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.2307/30036540</a>">https://doi.org/10.2307/30036540</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.2307/30036540" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.2307/30036540</a></dgdoi:pub-id>
  42. Wang, P. W., Su, Y. J., Shih, M. L., &amp; Luo, S. D. (2010). Analysis of online Word-of-mouth in online forums regarding notebook computers, <em>Journal of Convergence Information Technology</em>, <em>5</em>(5), <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.4156/jcit.vol5.issue5.13" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.4156/jcit.vol5.issue5.13</a>">https://doi.org/10.4156/jcit.vol5.issue5.13</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.4156/jcit.vol5.issue5.13" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.4156/jcit.vol5.issue5.13</a></dgdoi:pub-id>
  43. Yu, P. L., Balaji, M. S., &amp; Khong, K. W. (2015). Building trust in internet banking: A trustworthiness perspective. In <em>Industrial Management and Data Systems</em>, 115(2), 235-252, Emerald Group Publishing Ltd, <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.1108/IMDS-09-2014-0262" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1108/IMDS-09-2014-0262</a>">https://doi.org/10.1108/IMDS-09-2014-0262</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.1108/IMDS-09-2014-0262" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.1108/IMDS-09-2014-0262</a></dgdoi:pub-id>
  44. Zalloum, L., Alghadeer, H., &amp; Nusairat, N. (2019). The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust. <em>International Business Research</em>, <em>12</em>(9), <ext-link ext-link-type="uri" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="<a href="https://doi.org/10.5539/ibr.v12n9p62" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.5539/ibr.v12n9p62</a>">https://doi.org/10.5539/ibr.v12n9p62</ext-link>.<dgdoi:pub-id xmlns:dgdoi="http://degruyter.com/resources/doi-from-crossref" pub-id-type="doi"><a href="https://doi.org/10.5539/ibr.v12n9p62" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">10.5539/ibr.v12n9p62</a></dgdoi:pub-id>
Language: English
Page range: 377 - 391
Published on: Dec 31, 2021
Published by: The Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 times per year

© 2021 Giorgi Zarnadze, Inês Veiga Pereira, published by The Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution 4.0 License.