Alcantara, J., Whetten, A., Ohm, J. and Alcantara, J. (2019). Ratings of perceived effectiveness, patient satisfaction and adverse events experienced by wellness chiropractic patients in a practice-based research network. Complementary Therapies in Clinical Practice, [e-journal], 36, pp.82-87, https://doi.org/10.1016/j.ctcp.2019.06.003.10.1016/j.ctcp.2019.06.00331383450
Al-Nsour, I.A., (2017). WOM Effectiveness in Improving the Purchasing Behavior: Comparative Study on the Private Hospitals Inpatients in Jordan and Saudi Arabia. Arab Economic and Business Journal. [e-journal], 12, pp.13-28, http://dx.doi.org/10.1016/j.aebj.2017.04.003.10.1016/j.aebj.2017.04.003
Cheol, K.O., Kwang, H.K., Wooju, J., Woong, K.H., Koon, H.R. and Bummo, A. (2019). Research on Patient Satisfaction of Robotic Telerounding: A Pilot Study in a Korean Population. Technology and Engineering, [e-journal], 130, pp.205-208, https://doi.org/10.1016/j.urology.2019.04.030.10.1016/j.urology.2019.04.03031059727
Nor Khasimah, A. and Wan Normila, M. (2016). Linking Service Quality, Patients’ Satisfaction and Behavioral Intentions: An investigation on Private Healthcare in Malaysia. Procedia - Social and Behavioral Sciences, [e-journal], 224, pp.141-148, doi: 10.1016/j.sbspro.2016.05.419.10.1016/j.sbspro.2016.05.419
Oli, A.N., Ekejindu, C.C., Adje, D.U., Ezeobi, I., Eijiofor, O.S., Ibeh, C.C. and Ubajaka, C.F. (2016). Healthcare waste management in selected government and private hospitals in Southeast Nigeria. Asian Pacific Journal of Tropical Biomedicine, [e-journal], 6(1), pp.84-89, http://dx.doi.org/10.1016/j.apjtb.2015.09.019.10.1016/j.apjtb.2015.09.019
Olofsson, P.T., Aspelin, P., Bohlin, J. and Blomqvist, L. (2019). The impact of contracts on outsourcing computed tomography examinations from a Swedish public university hospital to a private radiology unit. Radiography, [e-journal], 25, pp.148-154, https://doi.org/10.1016/j.radi.2018.12.014.10.1016/j.radi.2018.12.01430955688
Vogus, T.J. and McClelland, L.E. (2016). When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings. Human Resource Management Review, [e-journal], 26, pp.37-49, http://dx.doi.org/10.1016/j.hrmr.2015.09.005.10.1016/j.hrmr.2015.09.005