Abstract
Recent changes in European countries have stimulated the search for multilevel policy interventions to restore citizens’ trust and engagement, focusing specifically on democratic innovations. Our paper presents the results of a survey conducted in 2025 as part of the Horizon TRUEDEM project, focusing on the views of civil society organisations’ leaders and activists on the Italian case. Despite positive experiences, such as local initiatives and referendums, the paper highlights the crisis of trust weighing on democratic participation in Italy, testified by rising abstention rates and disaffection with institutions. By analysing the opinions that emerged in focus groups, we identify significant differences between the various stakeholders and propose concrete actions to revitalise democratic practices, including the need for civic education and the creation of spaces for dialogue. The paper highlights the complexity of the interactions between democratic innovations and political trust in Italy and proposes an integration of perspectives from different levels of civil society to address the current crisis.