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Fostering Frontline Employees’ Innovative Service Behavior: The Role of Workplace Friendship and Knowledge Sharing Process Cover

Fostering Frontline Employees’ Innovative Service Behavior: The Role of Workplace Friendship and Knowledge Sharing Process

Organizacija
Volume 53 (2020): Issue 3 (August 2020)
By: Irfan Helmy,  Wiwiek Rabiatul Adawiyah and  Harini Abrilia Setyawati  
Open Access
|Sep 2020

Authors

Irfan Helmy

risetirfan@gmail.com

Putra Bangsa Economics College, Department of Management, Kebumen, Indonesia

Wiwiek Rabiatul Adawiyah

wiwiekra@gmail.com

Jenderal Soedirman University, Faculty of Economics and Business, Purwokerto, Indonesia

Harini Abrilia Setyawati

harini.abrilia.setyawati@gmail.com

Putra Bangsa Economics College, Department of Management, Kebumen, Indonesia
DOI: https://doi.org/10.2478/orga-2020-0012 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 185 - 197
Submitted on: Mar 20, 2020
Accepted on: Jun 28, 2020
Published on: Sep 2, 2020
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Frontline service employees,
Innovative service behavior,
Workplace friendship,
Knowledge collecting,
Knowledge donating
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2020 Irfan Helmy, Wiwiek Rabiatul Adawiyah, Harini Abrilia Setyawati, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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