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Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis Cover

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

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Volume 53 (2020): Issue 1 (February 2020)
By: João P. Serrano and  Rúben F. Pereira  
Open Access
|Mar 2020

Authors

João P. Serrano

joaoserrano.31@gmail.com

Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal

Rúben F. Pereira

rubenfspereira@gmail.com

Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal
DOI: https://doi.org/10.2478/orga-2020-0001 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 3 - 19
Submitted on: Oct 29, 2019
|
Accepted on: Feb 8, 2020
|
Published on: Mar 17, 2020
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Configuration Management Process,
Maturity Models,
IT Services Providers,
Systematic Literature Review
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2020 João P. Serrano, Rúben F. Pereira, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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