References
- Angelov, D. (2020). Top2VEC: Distributed Representations of Topics. arXiv (Cornell University), https://doi.org/10.48550/arxiv.2008.09470
- Badu, J., Kruke, B. L, & Saetren, G. B. (2023). Crisis Communication and Trustworthiness among Crisis Actors: towards a Typology of Crisis Management Difficulties. Safety in Extreme Environments, 5(2), 119–130. https://doi.org/10.1007/s42797-023-00074-8
- Boin, A., & Renaud, C. (2013). Orchestrating Joint Sensemaking across Government Levels: Challenges and Requirements for Crisis Leadership. Journal of Leadership Studies, 7(3), 41–46. https://doi.org/10.1002/jls.21296
- Bonsón, E., Royo, S., & Ratkai, M. (2015). Citizens’ Engagement on Local Governments’ Facebook Sites. An Empirical Analysis: The Impact of Different Media and Content Types in Western Europe. Government Information Quarterly, 32, 52-62. https://doi.org/10.1016/j.giq.2014.11.001
- Britton, T., Ball, F., & Trapman, P. (2020). A Mathematical Model Reveals the Influence of Population Heterogeneity on Herd Immunity to SARS-CoV-2. Science, 369(6505), 846-849. https://doi.org/10.1126/science.abc6810
- Canel, M. J., & Luoma-Aho, V. (2018). Public Sector Communication: Closing Gaps Between Citizens and Public Organizations. John Wiley & Sons.
- Cernicova-Buca, M., & Palea, A. (2021). An Appraisal of Communication Practices Demonstrated by Romanian District Public Health Authorities at the Outbreak of the COVID-19 Pandemic. Sustainability, 13(5), 2500. https://doi.org/10.3390/su13052500
- Chen, Q., Min, C., Zhang, W., Ma, X., & Evans, R. (2021). Factors Driving Citizen Engagement with Government TikTok Accounts During the COVID-19 Pandemic: Model development and analysis. Journal of Medical Internet Research, 23(2), e21463. https://doi.org/10.2196/21463
- Chen, Q., Min, C., Zhang, W., Wang, G., Ma, X., & Evans, R. (2020). Unpacking the Black Box: How to Promote Citizen Engagement through Government Social Media during the COVID-19 Crisis. Computers in Human Behavior, 110, 106380. https://doi.org/10.1016/jchb.2020.106380
- Coelho, R. L. F., De Oliveira, D. S., & De Almeida, M. I. S. (2016). Does Social Media Matter for Post Typology? Impact of Post Content on Facebook and Instagram Metrics. Online Information Review, 40(4), 458–471. https://doi.org/10.1108/oir-06-2015-0176
- Coombs, W. T. (2014). State of Crisis Communication: Evidence and the Bleeding Edge. Research Journal of the Institute for Public Relations, 1(1), 1–12. https://instituteforpr.org/wp-content/uploads/CoombsFinalWES.pdf
- Cvijikj, I. P., & Michahelles, F. (2013). Online Engagement Factors on Facebook Brand Pages. Social Network Analysis and Mining, 3(4), 843-861. https://doi.org/10.1007/s13278-013-0098-8
- DePaula, N., Dincelli, E., & Harrison, T. M. (2017). Toward a Typology of Government Social Media Communication: Democratic Goals, Symbolic Acts and Self-presentation. Government Information Quarterly, 35(1), 98–108. https://doi.org/10.1016/j.giq.2017.10.003
- Dolan, R., Conduit, J., & Fahy, J. (2015). Social media engagement: a construct of positively and negatively valenced engagement behaviours. In R. J. Brodie, L. D. Hollebeek, & J. Conduit (Eds.), Customer engagement: Contemporary issues and challenges (1st ed., pp. 102–123). Routledge. https://doi.org/10.4324/9781315725185
- Dolan, R., Conduit, J., Frethey-Bentham, C., Fahy, J., & Goodman, S. (2019). Social Media Engagement Behavior: A framework for Engaging Customers through Social Media Content. European Journal of Marketing, 53(10), 2213–2243. https://doi.org/10.1108/ejm-03-2017-0182
- Falco, E., & Kleinhans, R. (2018). Beyond Technology: Identifying Local Government Challenges for Using Digital Platforms for Citizen Engagement. International Journal of Information Management, 40, 17–20. https://doi.org/10.1016/j.ijinfomgt.2018.01.007
- Fissi, S., Gori, E., & Romolini, A. (2022). Social Media Government Communication and Stakeholder Engagement in the Era of Covid-19: Evidence from Italy. International Journal of Public Sector Management, 35(3), 276-293. https://doi.org/10.1108/ijpsm-06-2021-0145
- Gherheş, V., Cernicova-Buca, M., & Fărcaşiu, M. A. (2023). Public Engagement with Romanian Government Social Media Accounts during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 20(3), 2372. https://doi.org/10.3390/ijerph20032372
- Grootendorst, M. (2022). BERTopic: Neural Topic Modeling with a Class-based TF-IDF Procedure. arXiv (Cornell University), https://doi.org/10.48550/arxiv.2203.05794
- Haro-De-Rosario, A., Sáez-Martín, A., & Del Carmen Caba-Pérez, M. (2016). Using Social Media to Enhance Citizen Engagement with Local Government: Twitter or Facebook? New Media & Society, 20(1), 29–49. https://doi.org/10.1177/1461444816645652
- Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What makes local governments’ online communications successful? Insights from a multi-method analysis of Facebook. Government Information Quarterly, 30(4), 387-396. https://doi.org/10.1016/j.giq.2013.04.002
- Islm, T., Meng, H., Pitafi, A. H., Zafar, A. U., Sheikh, Z., Mubarik, M. S., & Liang, X. (2021). Why DO Citizens Engage in Government Social Media Accounts during COVID-19 Pandemic? A Comparative Study. Telematics and Informatics, 62, 101619. https://doi.org/10.1016/j.tele.2021.101619
- Jandrić, P. (2020). Postdigital Research in the Time of COVID-19. Postdigital Science and Education, 2(2), 233-238. https://doi.org/10.1007/s42438-020-00113-8
- Jin, Y., Liu, B. F., & Austin, L. L. (2011). Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses. Communication Research, 41(1), 74-94. https://doi.org/10.1177/0093650211423918
- Kankanamge, N., Yigitcanlar, T., & Goonetilleke, A. (2020). How engaging are disaster management related social media channels? The case of Australian state emergency organisations. International Journal of Disaster Risk Reduction, 48, 101571. https://doi.org/10.1016/j.ijdrr.2020.101571
- Katz, E., Blumler, J. G., & Gurevitch, M. (1973). Uses and Gratifications Research. Public Opinion Quarterly, 37(4), 509. https://doi.org/10.1086/268109
- Kim, H. M., Saffer, A. J., Liu, W., Sun, J., Li, Y., Zhen, L., & Yang, A. (2021). How Public Health Agencies Break through COVID-19 Conversations: A Strategic Network Approach to Public Engagement. Health Communication, 37(10), 1276–1284. https://doi.org/10.1080/10410236.2021.1886393
- Lazarus, J. V., Ratzan, S. C., Palayew, A., Gostin, L. O., Larson, H. J., Rabin, K., Kimball, S., & El-Mohandes, A. (2021). A global Survey of Potential Acceptance of a COVID-19 Vaccine. Nature Medicine, 27(2), 225–228. https://doi.org/10.1038/s41591-020-1124-9
- Lee, S. Y. (2016). Weathering the Crisis: Effects of Stealing Thunder in Crisis Communication. Public Relations Review, 42(2), 336-344. https://doi.org/10.1016/j.pubrev.2016.02.005
- Lee, S. Y. (2020). Stealing Thunder as a Crisis Communication Strategy in the Digital Age. Business Horizons, 63(6), 801-810. https://doi.org/10.1016/j.bushor.2020.07.006
- Limaye, R. J., Sauer, M., Ali, J., Bernstein, J., Wahl, B., Barnhill, A., & Labrique, A. (2020). Building Trust While Influencing Online COVID-19 Content in the Social Media World. The Lancet Digital Health, 2(6), e277–e278. https://doi.org/10.1016/s2589-7500(20)30084-4
- Lovari, A. (2020). Spreading (Dis)Trust: COVID-19 Misinformation and Government Intervention in Italy. Media and Communication, 8(2), 458-461. https://doi.org/10.17645/mac.v8i2.3219
- Lovari, A., & Mazzei, A. (2015). When the press Office goes social. The role of Social Media Policies for Media Relations Strategies in PSOS. 22nd International Public Relations Research Symposium BledCom. Ljubljana, Slovenia. https://apeiron.iulm.it/handle/10808/20907
- Lovari, A., & Valentini, C. (2020). PSOs in an Era of Social Media. In The Role of Social Media in Today’s Global Communications.
- Massey, D., Huang, C., Lu, Y., Cohen, A., Oren, Y., Moed, T., Matzner, P., Mahajan, S., Caraballo, C., Kumar, N., Xue, Y., Ding, Q., Dreyer, R., Roy, B., & Krumholz, H. (2021). Engagement With COVID-19 Public Health Measures in the United States: A Cross-sectional Social Media Analysis from June to November 2020. Journal of Medical Internet Research, 23(6), e26655. https://doi.org/10.2196/26655
- Mclnnes, L., Healy, J., & Astels, S. (2017). hdbscan: Hierarchical Density Based Clustering. The Journal of Open Source Software, 2(11), 205. https://doi.org/10.21105/joss.00205
- Mclnnes, L., Healy, J., & Melville, J. (2018). UMAP: Uniform Manifold Approximation and Projection for Dimension Reduction. arXiv (Cornell University). https://doi.org/10.48550/arxiv.1802.03426
- Moran, G., Muzellec, L., & Johnson, D. (2019). Message Content Features and Social Media Engagement: Evidence from the Media Industry. Journal of Product & Brand Management, 29(5), 533–545. https://doi.org/10.1108/jpbm-09-2018-2014
- Neely, S. R., & Collins, M. (2018). Social Media and Crisis Communications: A Surveyor Local Governments in Florida. Journal of Homeland Security and Emergency Management, 15(1). https://doi.org/10.1515/jhsem-2016-0067
- Ngai, C. S. B., Singh, R. G., Lu, W., & Koon, A. C. (2020). Grappling with the COVID-19 Health Crisis: Content Analysis of Communication Strategies and their Effects on Public Engagement on Social Media. Journal of Medical Internet Research, 22(8), e21360. https://doi.org/10.2196/21360
- Obregon, R., Mosquera, M., Tomsa, S., & Chitnis, K. (2020). Vaccine Hesitancy and Demand for Immunization in Eastern Europe and Central Asia: Implications for the Region and Beyond. Journal of Health Communication, 25(10), 808-815. https://doi.org/10.1080/10810730.2021.1879366
- Pang, P. C., & Liu, L. (2020). Why do Consumers Review Doctors Online? Topic Modeling Analysis of Positive and Negative Reviews on an Online Health Community in China. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.24251/hicss.2020.087
- Pang, P. C., Cai, Q., Jiang, W., & Chan, K. S. (2021). Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao. International Journal of Environmental Research and Public Health, 18(7), 3508. https://doi.org/10.3390/ijerph18073508
- Paiva Dias, G. (2022). Local governments on Facebook: What content encourages citizen participation and what type of municipalities post it the most? In L. Amaral, D. Soares, L. Zheng, M. Peixoto, & C. Braga (Eds.), Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV ’22) (pp. 242-247). ACM. https://doi.org/10.1145/3560107.3560147
- Popa, A. D., Enache, A. L, Popa, I. V., Antoniu, S. A., Dragomir, R. A., & Burlacu, A. (2022). Determinants of the Hesitancy toward COVID-19 Vaccination in Eastern European Countries and the Relationship with Health and Vaccine Literacy: A Literature Review. Vaccines, 10(5), 672. https://doi.org/10.3390/vaccines10050672
- Reddick, C. G., Takeoka Chatfield, A., & Ojo, A. (2017). A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use. Government Information Quarterly, 34(1), 110-125. https://doi.org/10.1016/j.giq.2016.11.001
- Reveilhac, M., Steinmetz, S., & Morselli, D. (2022). A systematic literature review of how and whether social media data can complement traditional survey data to study public opinion. Multimedia Tools and Applications, 81, 10107-10142. https://doi.org/10.1007/s11042-022-12101-0
- Reyes-Menendez, A., Saura, J. R., & Filipe, F. (2019). The Importance of Behavioral Data to Identify Online Fake Reviews for Tourism Businesses: A Systematic Review. PeerJ Computer Science, 5, e219. https://doi.org/10.7717/peerj-cs.219
- Shahbaznezhad, H., Dolan, R., & Rashidirad, M. (2021). The Role of Social Media Content Format and Platform in Users’ Engagement Behavior. Journal of Interactive Marketing, 53(1), 47-65. https://doi.org/10.1016/j.intmar.2020.05.001
- Solis, B., & Breakenridge, D. (2009). Putting the Public back in Public Relations: How Social Media is Reinventing the Aging Business of PR (1st ed.). FT Press.
- Tafesse, W. (2015). Content Strategies and Audience Response on Facebook Brand Pages. Marketing Intelligence & Planning, 33(6), 927-943. https://doi.org/10.1108/mip-07-2014-0135
- Wukich, C. (2016). Government Social Media Messages across Disaster Phases. Journal of Contingencies and Crisis Management, 24(4), 230-243. https://doi.org/10.1111/1468-5973.12119
- Wukich, C. (2020). Government Social Media Engagement Strategies and Public Roles. Public Performance & Management Review, 44(1), 187-215. https://doi.org/10.1080/15309576.2020.1851266
- Yavetz, G., & Bronstein, J. (2023). Cities under fire: Crisis communication on home front versus frontline cities’ Facebook pages during operation ‘guardian of the walls’. Journal of Contingencies and Crisis Management, 31(3), 421-430. https://doi.org/10.1111/1468-5973.12448
- Zhou, A., Liu, W., Kim, H. M., Lee, E., Shin, J., Zhang, Y., Huang-Isherwood, K. M., Dong, C., & Yang, A. (2024). Moral Foundations, Ideological Divide, and Public Engagement with U.S. Government Agencies’ COVID-19 Vaccine Communication on Social Media. Mass Communication & Society, 27(4), 739-764. https://doi.org/10.1080/15205436.2022.2151919
- Zumofen, R., Mabillard, V., & Pasquier, M. (2023). Social media use in Central and Eastern European cities: Defining local government-citizen relationships through phases. NISPAcee Journal of Public Administration and Policy, 16(1), 232-253. 10.2478/nispa-2025-0020