Have a personal or library account? Click to login
Feedback Monitoring Tools of the Russian Federal Tax Service Cover

Feedback Monitoring Tools of the Russian Federal Tax Service

Open Access
|Jun 2023

References

  1. Andrews, R. W., & Van De Walle, S. (2013). New Public Management and Citizens’ Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness. Public Management Review, 15 (5), 762-783. <a href="https://doi.org/10.1080/14719037.2012.725757" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1080/14719037.2012.725757</a>
  2. Arnstein, S. R. (1969). A Ladder of Citizen Participation. Journal of the American Institute of Planners, 35 (4), 216-224. <a href="https://doi.org/10.1080/01944366908977225" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1080/01944366908977225</a>
  3. Cohen, N. (2016). Policy entrepreneurs and agenda setting. In N. Zahariadis, M. Buckman & R. College (Eds.), Handbook of public policy agenda setting (pp. 180-199). Edward Elgar Publishing.
  4. Federal Law No 210-FL of 27.07.2010 on the organization of the provision of state and municipal services.
  5. Finkelstein, A. (2009). E-ZTAX: Tax Salience and Tax Rates". Quarterly Journal of Economics, 124 (3), 969-1010. <a href="https://doi.org/10.1162/qjec.2009.124.3.969" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1162/qjec.2009.124.3.969</a>
  6. Houdek, P., & Koblovský, P. (2015). Where is My Money? New Findings in Fiscal Psychology. Society, 52(2), 155-158. <a href="https://doi.org/10.1007/s12115-015-9873-7" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1007/s12115-015-9873-7</a>
  7. Lindgren, I., Madsen, C. M., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly, 36(3), 427-436. <a href="https://doi.org/10.1016/j.giq.2019.03.002" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1016/j.giq.2019.03.002</a>
  8. McCaffery, E. J., & Baron, J. (2006). Thinking about tax. Psychology, Public Policy and Law, 12 (1), 106-135. <a href="https://doi.org/10.1037/1076-8971.12.L106" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1037/1076-8971.12.L106</a>
  9. Nigro, L. G„ Nigro, F. A., & Kellough, J. E. (2014). The New Public Personnel Administration (7th ed.). Cengage Learning.
  10. Olsen, A. L. (2013). The politics of digits: evidence of odd taxation. Public Choice, 154 (1-2), 59-73. <a href="https://doi.org/10.1007/s11127-011-9807-x" target="_blank" rel="noopener noreferrer" class="text-signal-blue hover:underline">https://doi.org/10.1007/s11127-011-9807-x</a>
  11. Thaler R. H., & Cass R. S. (2008). Nudge: Improving decisions about health, wealth, and happiness: Yale University Press.
Language: English
Page range: 167 - 180
Published on: Jun 11, 2023
Published by: NISPAcee
In partnership with: Paradigm Publishing Services
Publication frequency: 2 times per year

© 2023 Evita Titkova, Aleksey Belianin, published by NISPAcee
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.