References
- Al Jabri, I. M., & Roztocki, N. (2015). Adoption of ERP systems: Does information transparency matter? Telematics and Informatics, 32(2), 300–310. DOI: https://doi.org/10.1016/j.tele.2014.09.005
- Boston Consulting Group. (2025). GenAI can revolutionise ERP transformations. BCG. Retrieved from https://www.bcg.com/publications/2025/gen-ai-can-revolutionize-erp-transformations
- Bradford, M. (2015). Modern ERP: Select, implement, and use today’s advanced business systems. Lulu Press.
- Cebekhulu, B. M. B., & Ozor, P. A. (2022). The influence of quality management and ERP systems on organisational culture and performance. Proceedings on Engineering Sciences, 4(1), 41–50. DOI: https://doi.org/10.24874/PES04.01.007
- Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4), 121–131. DOI: https://hbr.org/1998/07/putting-the-enterprise-into-the-enterprise-system
- Davenport, T. H., & Ronanki, R. (2018). Artificial intelligence for the real world. Harvard Business Review, 96(1), 108–116. DOI: https://hbr.org/2018/01/artificial-intelligence-for-the-real-world
- Dwivedi, Y. K., Hughes, L., Kar, A. K., Baabdullah, A. M., Grover, P., Abbas, R., & Wright, A. H. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57. DOI: https://doi.org/10.1016/j.ijinfomgt.2019.08.002
- Gartner. (2023). ERP market trends. Retrieved from https://www.gartner.com/en/documents/5525695
- Haddara, M., & Zach, O. (2012). ERP systems in SMEs: An extended literature review. International Journal of Information Science, 2(6), 106–116. DOI: https://doi.org/10.5923/j.ijis.20120206.06
- Hananta, S. A., & Susyanti, J. (2024). Implementation of Total Quality Management (TQM) in organisations and business: A literature review. International Journal of Economics and Management Research, 3 (2), 322–332. DOI: https://ijemr.asia/index.php/ijemr/article/view/227
- Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16(3), 30–36. DOI: https://doi.org/10.1109/52.765784
- Hsieh, H. F., & Shannon, S. E. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277–1288. DOI: https://doi.org/10.1177/1049732305276687
- Huang, Y.-Y., & Handfield, R. B. (2015). Measuring the benefits of ERP on supply management maturity model: A “big data” method. International Journal of Operations & Production Management, 35 (1), 2–25. DOI: https://doi.org/10.1108/IJOPM-07-2013-0341
- IDC. (2024). Worldwide Enterprise Applications Revenue Grew 12.0% in 2023 and Is Forecast to Surpass $600 Billion in 2028, According to IDC. IDC. Retrieved from https://my.idc.com/getdoc.jsp?containerId=prUS52371124
- Infor. (2025a). Infor Coleman AI platform: Data sheet. Infor. Retrieved from https://181151.fs1.hubspotusercontentna1.net/hubfs/181151/downloads/infor_coleman_ai.pdf
- Infor. (2025b). Infor OS: A complete overview. Infor. Retrieved from https://www.infor.com/resources/infor-os-a-complete-overview
- Infor. (2025c). Infor CloudSuite platform brochure. Infor. Retrieved from https://www.infor.com/resources/infor-cloudsuite-platform
- Infor. (2025d). Infor Complements its Industry Cloud Platform with Enterprise Quality Management and Environmental, Health & Safety Solutions from ETQ. Infor. Retrieved from https://www.infor.com/news/infor-partners-with-etq
- Infor. (2025e). Infor CloudSuite Quality Management (QMS) module: Functionalities and standards supported. Infor. [Available from Infor CloudSuite Industrial Quality Management (QMS) Module]
- Infor & AWS. (2024). Bringing the power of AWS generative AI to Infor’s industry-first approach. Infor. Retrieved from https://www.infor.com/blog/bringing-the-power-of-aws-generative-ai-to-infor
- Madapusi, A., & D’Souza, D. (2012). The influence of ERP system implementation on the operational performance of an organisation. International Journal of Information Management, 32 (1), 24–34. DOI: https://doi.org/10.1016/j.ijinfomgt.2011.06.004
- Microsoft. (2023a). What is ERP? Microsoft. Retrieved from https://www.microsoft.com/en-us/dynamics-365/resources/what-is-erp
- Microsoft. (2023b). AI-Powered ERP Solutions - Dynamics 365. Microsoft. Retrieved from https://www.microsoft.com/enus/dynamics-365/solutions/erp
- Mourtzis, D., Vlachou, E., & Milas, N. (2016). Industrial big data as a result of IoT adoption in manufacturing. Procedia CIRP, 55, 290–295. DOI: https://doi.org/10.1016/j.procir.2016.07.038
- NetSuite. (2025). 8 ERP trends and 4 predictions for 2025 & beyond. NetSuite. Retrieved from https://www.netsuite.com/portal/resource/articles/erp/erp-trends.shtml
- Oracle. (2023). Oracle Fusion Cloud ERP. Oracle. Retrieved from https://www.oracle.com/erp/
- Panetto, H., Iung, B., Ivanov, D., Weichhart, G., & Wang, X. (2019). Challenges for the cyber-physical manufacturing enterprises of the future. Annual Reviews in Control, 47, 200–213. DOI: https://doi.org/10.1016/j.arcontrol.2019.02.002
- Panorama Consulting Group. (2023). 2023 Clash of the Titans: SAP vs. Oracle vs. Microsoft vs. Infor. Panorama Consulting Group. Retrieved from https://4439340.fs1.hubspotusercontent-na1.net/hubfs/4439340/Reports/Clash%20of%20the%20Titans/2023-Clash%20of%20the%20Titans%20-%20Panorama%20Consulting%20Group.pdf
- Panorama Consulting Group. (2025). 2025 Clash of the Titans: SAP vs. Oracle vs. Microsoft vs. Infor. Panorama Consulting Group. Retrieved from https://dam.infor.com/api/public/content/950efa0c7d3447fab9fe1b3f77c96c80?v=dc24bef1
- Pokala, P. (2024a). Artificial intelligence in enterprise resource planning: A systematic review of innovations, applications, and future directions. SSRN. DOI: https://doi.org/10.5281/zenodo.14170247
- Pokala, P. (2024b). The integration and impact of artificial intelligence in modern ERP systems: A comprehensive review. SSRN. DOI: https://doi.org/10.5281/zenodo.14050064
- Psomas, E., & Antony, J. (2017). Total quality management elements and results in higher education institutions: The Greek case. Quality Assurance in Education, 25(2), 206–223. DOI: https://doi.org/10.1108/QAE-08-2015-0033
- SAP Help Portal. (2025). Quality Management (QM) — SAP S/4HANA. SAP. Retrieved from https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/9905622a5c1f49ba84e9076fc83a9c2c/e2f8f94be737403696eeea0e2be80d87.html
- SAP. (2023). What is SAP Cloud ERP? SAP. Retrieved from https://www.sap.com/products/s4hana-erp.html
- Spathis, C., & Ananiadis, J. (2005). Assessing the benefits of using an enterprise system in accounting information and management. Journal of Enterprise Information Management, 18 (2), 195–210. DOI: https://doi.org/10.1108/17410390510579918
- Sternad Zabukovšek, S., & Bobek, S. (2025). Using the technology acceptance model for factors influencing acceptance of enterprise resource planning solutions. In M. Khosrowpour (Ed.), Encyclopedia of information science and technology (6th ed., pp. 1–28). IGI Global. DOI: https://doi.org/10.4018/978-1-6684-7366-5.ch073
- Susiati, D., Judijanto, L., Suprayitno, D., & Suarni, E. (2024). Integration of Total Quality Management (TQM) in business practice: A bibliometric analysis. West Science Business and Management, 2(1), 56–63. DOI: https://doi.org/10.58812/wsbm.v2i01.736
- Syam, N., & Sharma, A. (2018). Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice. Industrial Marketing Management, 69, 135–146. DOI: https://doi.org/10.1016/j.indmarman.2017.12.019
- Tang, Y., Sun, Y., & Xu, H. (2025). FinRobot: Generative business process AI agents for ERP in finance. arXiv preprint arXiv:2506.01423. Retrieved from https://arxiv.org/abs/2506.01423
- Xu, Z., Zhang, W., & Li, J. (2025). Chatting with your ERP: A recipe. arXiv preprint arXiv:2507.23429. Retrieved from https://arxiv.org/abs/2507.23429
- Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
- Zach, O., Munkvold, B. E., & Olsen, D. H. (2012). ERP system implementation in SMEs: Exploring the influences of the SME context. Enterprise Information Systems, 8(2), 309–335. DOI: https://doi.org/10.1080/17517575.2012.702358
- Zeng, J., Phan, C. A., & Matsui, Y. (2015). The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162, 216–226. DOI: https://doi.org/10.1016/j.ijpe.2014.07.006
