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Assessment the Level of the Health Service Quality in Healthcare Center by Integration the Servqual Model Stepwise Weight Assessment Ratio Analysis Method – Investigation Study Cover

Assessment the Level of the Health Service Quality in Healthcare Center by Integration the Servqual Model Stepwise Weight Assessment Ratio Analysis Method – Investigation Study

Management Systems in Production Engineering
Volume 34 (2026): Issue 1 (March 2026)
By: Zainab Al-Baldawi and  Sarah Mohammed Al-Waheed  
Open Access
|Feb 2026

Authors

Zainab Al-Baldawi

Zainab.A.Albaldawi@uotechnology.edu.iq

University of Technology, Bagdad

Sarah Mohammed Al-Waheed

Sarah.m.khallef@uotechnology.edu.iq

University of Technology, Bagdad
DOI: https://doi.org/10.2478/mspe-2026-0005 | Journal eISSN: 2450-5781 | Journal ISSN: 2299-0461
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Language: English
Page range: 53 - 67
Submitted on: Jul 1, 2025
|
Accepted on: Jan 1, 2026
|
Published on: Feb 16, 2026
Published by: STE Group sp. z.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
health service quality,
gap analysis,
percent point score method,
Servqual dimensions,
SWARA method
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Engineering,
Mechanical engineering,
Production technology,
Tools and methods,
Process engineering and industrial engineering

© 2026 Zainab Al-Baldawi, Sarah Mohammed Al-Waheed, published by STE Group sp. z.o.o.
This work is licensed under the Creative Commons Attribution 4.0 License.

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