Have a personal or library account? Click to login

Digitalization of Government Management Processes in the Context of Sustainable Development

Open Access
|Apr 2025

References

  1. Capurro, R., Fiorentino, R., Galeotti, R.M. and Garzella, S. (2023) ‘The Impact of Digitalization and Sustainability on Governance Structures and Corporate Communication: A Cross-Industry and Cross-Country Approach’, Sustainability, 15, p. 2064. https://doi.org/10.3390/su15032064.
  2. Monge, E.C. and Soriano, D.R. (2023) ‘The Role of Digitalization in Business and Management: A Systematic Literature Review’, Review of Managerial Science, 18. https://doi.org/10.1007/s11846-023-00647-8.
  3. Wang, Z., Lin, S., Chen, Y., Lyulyov, O. and Pimonenko, T. (2023) ‘Digitalization Effect on Business Performance: Role of Business Model Innovation’, Sustainability, 15, p. 9020. https://doi.org/10.3390/su15119020.
  4. Brodny, J. and Tutak, M. (2024) ‘Assessing the Level of Innovativeness and Digitalization of Enterprises in the European Union States’, Journal of Open Innovation: Technology, Market, and Complexity, 10, p. 100210. https://doi.org/10.1016/j.joitmc.2024.100210.
  5. Duraivelu, K. (2022) ‘Digital Transformation in Manufacturing Industry – a Comprehensive Insight’, Materials Today: Proceedings, 68. https://doi.org/10.1016/j.matpr.2022.07.409.
  6. Deja, A., Dzhuguryan, T., Dzhuguryan, L., Konradi, O. and Ulewicz, R. (2021) ‘Smart Sustainable City Manufacturing and Logistics: A Framework for City Logistics Node 4.0 Operations’, Energies, 14, p. 8380. https://doi.org/10.3390/en14248380.
  7. Deja, A., Ślączka, W., Dzhuguryan, L., Dzhuguryan, T. and Ulewicz, R. (2023) ‘Green Technologies in Smart City Multifloor Manufacturing Clusters: A Framework for Additive Manufacturing Management’, Production Engineering Archives, 29, pp. 428-443. https://doi.org/10.30657/pea.2023.29.48.
  8. Ha, L.T. (2022) ‘Effects of Digitalization on Financialization: Empirical Evidence from European Countries’, Technology in Society, 68, p. 101851. https://doi.org/10.1016/j.techsoc.2021.101851.
  9. Paul, M., Maglaras, L., Ferrag, M.A. and Almomani, I. (2023) ‘Digitization of Healthcare Sector: A Study on Privacy and Security Concerns’, ICT Express, 9, pp. 571-588. https://doi.org/10.1016/j.icte.2023.02.007.
  10. Mukul, E. and Büyüközkan, G. (2023) ‘Digital Transformation in Education: A Systematic Review of Education 4.0’, Technological Forecasting and Social Change, 194, pp. 122664-122664. https://doi.org/10.1016/j.techfore.2023.122664.
  11. Kwilinski, A. (2023) ‘The Relationship between Sustainable Development and Digital Transformation: Bibliometric Analysis’, Virtual Economics, 6, pp. 56-69. https://doi.org/10.34021/ve.2023.06.03(4).
  12. Nguyen, T.M.P. and Davidson, K. (2023) ‘Institutionalising 100 Resilient Cities Governance Experiments in Cities with No Metropolitan Government: A Case Study of Living Melbourne (Resilient Melbourne), Australia’, Cities, 141, p. 104500. https://doi.org/10.1016/j.cities.2023.104500.
  13. Zou, Q., Mao, Z., Yan, R., Liu, S. and Duan, Z. (2023) ‘Vision and Reality of E-Government for Governance Improvement: Evidence from Global Cross-Country Panel Data’, Technological Forecasting and Social Change, 194, pp. 122667-122667. https://doi.org/10.1016/j.techfore.2023.122667.
  14. Halásková, R., Halásková, M. and Pomp, M. (2023) ‘The Effect of Government Expenditures on the Economic and Institucional Dimension of Governance in European Countries’, Scientific Papers of the University of Pardubice. Series D, Faculty of Economics and Administration, 31. https://doi.org/10.46585/sp31011690.
  15. Kuzior, A., Postrzednik-Lotko, K. and Pradela, J. (2023) ‘Social Challenges Resulting from the Implementation of Technical Solutions in Smart Cities’, in 2023 International Conference on Computer and Applications (ICCA). Cairo, Egypt.
  16. Umbach, G. and Tkalec, I. (2022) ‘Evaluating E-Governance through E-Government: Practices and Challenges of Assessing the Digitalisation of Public Governmental Services’, Evaluation and Program Planning, 93, p. 102118. https://doi.org/10.1016/j.evalprogplan.2022.102118.
  17. Lyulyov, O., Pimonenko, T., Saura, J.R. and Barbosa, B. (2024) ‘How Do E-Governance and E-Business Drive Sustainable Development Goals?’, Technological Forecasting and Social Change, 199, p. 123082. https://doi.org/10.1016/j.techfore.2023.123082.
  18. Iuliano, G., Cuadrado-Ballesteros, B. and Bisogno, M. (2024) ‘Citizens’ E-Participation in the Digital World: Empirical Insights from Europe’, Public money and management/Public money & management, pp. 1-10. https://doi.org/10.1080/09540962.2024.2329709.
  19. European Parliamentary Research Service (2020) BRIEFING (Re-)Thinking Democracy Digital Democracy Is the Future of Civic Engagement Online?
  20. Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36(2), 167-178. https://doi.org/10.1016/j.giq.2019.01.001
  21. Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2020). Digital government and public management research: Finding the crossroads. Public Management Review, 22(12), pp. 1784-1810. https://doi.org/10.1080/14719037.2017.1327181
  22. Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221-236. https://doi.org/10.1016/j.giq.2015.07.001
  23. Cortés-Cediel, M. E., Cantador, I., & Gil, O. (2018). Recommender systems for e-governance in smart cities: State of the art and research opportunities. In Proceedings of the International Workshop on Recommender Systems for Citizens (pp. 1-6). https://doi.org/10.1145/3127325.3128331
  24. Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2019). Artificial Intelligence and the Public Sector – Applications and Challenges. International Journal of Public Administration, 42(7), 596-615. https://doi.org/10.1080/01900692.2018.1498103
  25. Kumar, P., Morawska, L., Martani, C., Biskos, G., Neophytou, M., Di Sabatino, S., Bell, M., Norford, L., & Britter, R. (2018). The rise of low-cost sensing for managing air pollution in cities. Environment International, 75, pp. 199-205. https://doi.org/10.1016/j.envint.2014.11.019
  26. Mergel, I., Kleibrink, A., & Sörvik, J. (2018). Open data outcomes: U.S. cities between product and process innovation. Government Information Quarterly, 35(4), pp. 622-632. https://doi.org/10.1016/j.giq.2018.09.004
  27. Yeh, H. (2017). The effects of successful ICT-based smart city services: From citizens’ perspectives. Government Information Quarterly, 34(3), pp. 556-565. https://doi.org/10.1016/j.giq.2017.05.001
  28. Strengers, Y., Hazas, M., Nicholls, L., Kjeldskov, J., & Skov, M. B. (2019). Pursuing pleasance: Interrogating energy-intensive visions for the smart home. International Journal of Human-Computer Studies, 136, 102379. https://doi.org/10.1016/j.ijhcs.2019.102379
  29. Bibri, S. E., & Krogstie, J. (2017). Smart sustainable cities of the future: An extensive interdisciplinary literature review. Sustainable Cities and Society, 31, pp. 183-212. https://doi.org/10.1016/j.scs.2017.02.016
  30. Hilty, L. M., & Aebischer, B. (2015). ICT for sustainability: An emerging research field. In L. M. Hilty & B. Aebischer (Eds.), ICT Innovations for Sustainability (pp. 3-36). Springer, Cham. https://doi.org/10.1007/978-3-319-09228-7_1
  31. Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., Pardo, T. A., & Scholl, H. J. (2012). Understanding smart cities: An integrative framework. 45th Hawaii International Conference on System Sciences, 2289-2297. https://doi.org/10.1109/HICSS.2012.615
  32. Van Deursen, A. J., & van Dijk, J. A. (2019). The first-level digital divide shifts from inequalities in physical access to inequalities in material access. New Media & Society, 21(2), pp. 354-375. https://doi.org/10.1177/1461444818797082
  33. Aina, Y. A. (2017). Achieving smart sustainable cities with GeoICT support: The Saudi evolving smart cities. Cities, 71, 49-58. https://doi.org/10.1016/j.cities.2017.07.007
  34. Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), pp. 279-286. https://doi.org/10.1016/j.giq.2015.03.005
  35. Janssen, M., & Estevez, E. (2013). Lean government and platform-based governance – Doing more with less. Government Information Quarterly, 30, S1-S8. https://doi.org/10.1016/j.giq.2012.11.003
  36. Pardo, T.A., Nam, T., & Burke, G.B. (2012). E-Government Interoperability: Interaction of Policy, Management, and Technology Dimensions. Social Science Computer Review, 30(1), pp. 7-23. https://doi.org/10.1177/0894439310392184
  37. Panagiotopoulos, P., Klievink, B., & Cordella, A. (2019). Public value creation in digital government. Government Information Quarterly, 36(4), 101421. https://doi.org/10.1016/j.giq.2019.101421
  38. Calhan, H.S., Karkin, N., & Ozgul, M.E. (2021). The reflection of public values in twitter use of metropolitan municipalities: A content analysis employing the analytic hierarchy process. Information Polity, 26(4), pp. 367-386. https://doi.org/10.3233/IP-210327
  39. Pereira, G.V., Parycek, P., Falco, E., & Kleinhans, R. (2018). Smart governance in the context of smart cities: A literature review. Information Polity, 23(2), 143-162. https://doi.org/10.3233/IP-170067
  40. Anthopoulos, L., Reddick, C.G., Giannakidou, I., & Mavridis, N. (2016). Why e-government projects fail? An analysis of the Healthcare.gov website. Government Information Quarterly, 33(1), pp. 161-173. https://doi.org/10.1016/j.giq.2015.07.003
  41. Naeem, M., Ozuem, W., Howell, K.E. and Ranfagni, S. (2023) ‘A Step-By-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research’, International Journal of Qualitative Methods, 22.
  42. Ferrer, J.N., Taranic, I., Veum, K. and van den Oosterkamp, P. (2021) The Making of a Smart City: Policy Recommendations. Edited by C. Wilson. EU Smart Cities Information System.
  43. Yadav, G., Mangla, S.K., Luthra, S. and Rai, D.P. (2019) ‘Developing a Sustainable Smart City Framework for Developing Economies: An Indian Context’, Sustainable Cities and Society, 47, p. 101462. https://doi.org/10.1016/j.scs.2019.101462.
  44. Mursalov, M., Yarovenko, H. and Vasilyeva, T. (2023) ‘Entrepreneurial Ecosystem and Digitalization: Relationship and Synergy of Development’, in Springer proceedings in business and economics. Prague, pp. 109-127.
  45. Cugurullo, F., Caprotti, F., Cook, M., Karvonen, A. and McGuirk, P. (2023) ‘Conclusions’, in Marvin, S. (ed.) Artificial Intelligence and the City: Urbanistic Perspectives on AI. Routledge.
  46. Szpilko, D., Naharro, F.J., Lãzãroiu, G., Nica, E. and de la Torre Gallegos, A. (2023) ‘Artificial Intelligence in the Smart City – a Literature Review’, Engineering Management in Production and Services, 15, pp. 53-75. https://doi.org/10.2478/emj-2023-0028.
  47. Chowdhary, R., Paul, V., Jaisinghania, G. and Ansari, M.A. (2024) Revolutionising Urban Landscapes with GenAI.
  48. Pellegrin, J., Colnot, L. and Delponte, L. (2021) Artificial Intelligence and Urban Development. European Union.
  49. Hudson-Smith, A., Wilson, D., Gray, S., Dawkins, O. (2021) ‘Urban IoT: Advances, Challenges, and Opportunities for Mass Data Collection, Analysis, and Visualization’, in S., W., G., M.F., B., M., K., MP, Z., A. (eds) Urban Informatics. Springer: Singapore, pp. 701-719.
  50. Syed, A.S., Sierra-Sosa, D., Kumar, A. and Elmaghraby, A. (2021) ‘IoT in Smart Cities: A Survey of Technologies, Practices and Challenges’, Smart Cities, 4, pp. 429-475. https://doi.org/10.3390/smartcities4020024.
  51. Yang, C., Liang, P., Fu, L., Cui, G., Huang, F., Teng, F. and Bangash, Y.A. (2022) ‘Using 5G in Smart Cities: A Systematic Mapping Study’, Intelligent Systems with Applications, 14, p. 200065. https://doi.org/10.1016/j.iswa.2022.200065.
  52. Gohar, A. and Nencioni, G. (2021) ‘The Role of 5G Technologies in a Smart City: The Case for Intelligent Transportation System’, Sustainability, 13, p. 5188. https://doi.org/10.3390/su13095188.
  53. Grijpink, F., Ménard, A., Sigurdsson, H. and Vucevic, N. (2018) The Road to 5G: The Inevitable Growth of Infrastructure Cost.
  54. Ross, A., Banerjee, S. and Chowdhury, A. (2020) ‘Security in Smart Cities: A Brief Review of Digital Forensic Schemes for Biometric Data’, Pattern Recognition Letters, 138, pp. 346-354. https://doi.org/10.1016/j.patrec.2020.07.009.
  55. Kim, H.M., Sabri, S. and Kent, A. (2021) ‘Smart Cities as a Platform for Technological and Social Innovation in Productivity, Sustainability, and Livability: A Conceptual Framework’, in Kim, H.M., Sabri, S., Ken, A. (eds) Smart Cities for Technological and Social Innovation, pp. 9-28.
  56. Karger, E., Jagals, M. and Ahlemann, F. (2021) ‘Blockchain for Smart Mobility – Literature Review and Future Research Agenda’, Sustainability, 13, p. 13268. https://doi.org/10.3390/su132313268.
  57. Srinivas, T.A.S., Donald, A.D., Srihith, I.D., Anjali, D. and Chandana, A. (2023) ‘Blockchain: The Future of Smart City Development’, International Journal of Advanced Research in Science, Communication and Technology, 3, pp. 68-75. https://doi.org/10.48175/ijarsct-9009.
  58. Nassereddine, H., Veeramani, A. and Veeramani, D. (2020) ‘Exploring the Current and Future States of Augmented Reality in the Construction Industry’, in Collaboration and Integration in Construction, Engineering, Management and Technology, pp. 185-189.
  59. Hakimi, O., Liu, H., Abudayyeh, O., Houshyar, A., Almatared, M. and Alhawiti, A. (2023) ‘Data Fusion for Smart Civil Infrastructure Management: A Conceptual Digital Twin Framework’, Buildings, 13, pp. 2725-2725. https://doi.org/10.3390/buildings13112725.
  60. Kamarulzaman, A.M.M., Jaafar, W.S.W.M., Said, M.N.M., Saad, S.N.M. and Mohan, M. (2023) ‘UAV Implementations in Urban Planning and Related Sectors of Rapidly Developing Nations: A Review and Future Perspectives for Malaysia’, Remote Sensing, 15,p. 2845. https://doi.org/10.3390/rs15112845.
  61. Nguyen, D.D., Alharasees, O. and Kale, U. (2023) ‘Drone Models in Urban Transport (New Concept Integration)’, in Springer proceedings in energy. Springer International Publishing, pp. 683-695.
  62. European Commission and European Climate, Infrastructure and Environment Executive Agency (2022) Drones and Sustainable Urban Air Mobility (UAM). Publications Office of the European Union.
  63. Ibrahim, A., Chigozie, A., Onwusinkwue, N.S., Onimisi, S., Akagha, V. and Ejairu, N.E. (2024) ‘Cybersecurity challenges in Smart Cities: A case review of African Metropolises’, Computer science & IT research journal, 5, pp. 254-269. https://doi.org/10.51594/csitrj.v5i2.756.
  64. Beckers, D., Gerli, P., Mora, L., Thabit, S. and Tonnarelli, F. (2023) Managing Smart City Governance a Playbook for Local and Regional Governments.
  65. European Commission (2017) The Making of a Smart City: Best Practices across Europe Empowering Smart Solutions for Better Cities.
  66. Mehmood, R., See, S., KatibIyad, I. and KatibImrich, K. (2020) Smart Infrastructure and Applications: Foundations for Smarter Cities and Societies. Springer: Cham, Switzerland.
  67. Krishnan, S., Balas, V., Golden, E., Robinson, Y. and Kumar, R. (2021) Blockchain for Smart Cities.
  68. Garcia-Font, V. (2021) ‘Conceptual Technological Framework for Smart Cities to Move towards Decentralized and User-Centric Architectures Using DLT’, Smart Cities, 4, pp. 728-745. https://doi.org/10.3390/smartcities4020037.
  69. Dluhopolskyi, O., Pakhnenko, O., Lyeonov, S., Semenog, A., Artyukhova, N., Cholewa-Wiktor, M. and Jastrzębski, W. (2023) ‘Digital Financial Inclusion: COVID-19 Impacts and Opportunities’, Sustainability, 15 p. 2383. https://doi.org/10.3390/su15032383.
  70. Kuzior, A., Pakhnenko, O., Tiutiunyk, I. and Lyeonov, S. (2023) ‘E-Governance in Smart Cities: Global Trends and Key Enablers’, Smart cities, 6, pp. 1663-1689. https://doi.org/10.3390/smartcities6040078.
  71. Santinha, G., Dias, A., Rodrigues, M., Rodrigues, C., Bastardo, R., Pavão, J. and Rocha, N.P. (2022) ‘Smart Cities and Urban Logistics: A Systematic Review of the Literature’, Europa XXI, 41. https://doi.org/10.7163/eu21.2021.41.2.
  72. Dubey, S., Mishra, A., Verma, D.K., Chauhan, P.S., Nair, R., Dikshit, G. and Gupta, N. (2023) ‘Why Big Data and Data Analytics for Smart City’, in IEEE International Conference on Computer Vision and Machine Intelligence (CVMI). Gwalior: India, December 10.
  73. Koch, F., Beyer, S. and Chen, C.-Y. (2023) ‘Monitoring the Sustainable Development Goals in Cities: Potentials and Pitfalls of Using Smart City Data’, GAIA – Ecological Perspectives for Science and Society, 32, pp. 47-53. https://doi.org/10.14512/gaia.32.S1.8.
  74. United Nations (no date a) Goal 9 | Department of Economic and Social Affairs. Available at: https://sdgs.un.org/goals/goal9.
  75. United Nations (no date b) Goal 11 | Department of Economic and Social Affairs. Available at: https://sdgs.un.org/goals/goal11.
  76. United Nations (no date c) Goal 13 | Department of Economic and Social Affairs. Available at: https://sdgs.un.org/goals/goal13.
  77. United Nations (no date d) Goal 16 | Department of Economic and Social Affairs. Available at: https://sdgs.un.org/goals/goal16.
  78. Fang, Y. and Shan, Z. (2023) ‘Optimising Smart City Evaluation: A People‐Oriented Analysis Method’, IET smart cities, 6. https://doi.org/10.1049/smc2.12073.
  79. Khan, H.H., Malik, M.N., Zafar, R., Goni, F.A., Chofreh, A.G., Klemeš, J.J. and Alotaibi, Y. (2020) ‘Challenges for Sustainable Smart City Development: A Conceptual Framework’, Sustainable Development, 28, pp. 1507-1518. https://doi.org/10.1002/sd.2090.
  80. Bhattacharya, T.R., Bhattacharya, A., Mclellan, B. and Tezuka, T. (2018) ‘Sustainable Smart City Development Framework for Developing Countries’, Urban Research & Practice, 13, pp. 1-33. https://doi.org/10.1080/17535069.2018.1537003.
  81. Kwilinski, A. (2023) ‘The Relationship between Sustainable Development and Digital Transformation: Bibliometric Analysis’, Virtual Economics, 6, pp. 56-69. https://doi.org/10.34021/ve.2023.06.03(4).
  82. Cortés-Cediel, M.E., Segura-Tinoco, A., Cantador, I. and Rodríguez Bolívar, M.P. (2023) ‘Trends and Challenges of E-Government Chatbots: Advances in Exploring Open Government Data and Citizen Participation Content’, Government Information Quarterly, 40, p. 101877. https://doi.org/10.1016/j.giq.2023.101877.
  83. Adie, B.U., Tate, M. and Valentine, E. (2024) ‘Digital Leadership in the Public Sector: A Scoping Review and Outlook’, International Review of Public Administration, 29, pp. 1-17. https://doi.org/10.1080/12294659.2024.2323847.
  84. ITU and UNDP (2023) SDG Digital Acceleration Agenda.
  85. Bertot, J.C., Jaeger, P.T. and Grimes, J.M. (2010) ‘Using ICTs to Create a Culture of Transparency: E-Government and Social Media as Openness and Anti-Corruption Tools for Societies’, Government Information Quarterly, 27, pp. 264-271. https://doi.org/10.1016/j.giq.2010.03.001.
  86. Lyeonov, S., Zakharkin, O. and Okhrimchuk, Y. (2023) ‘Information Openness as a Factor of Business Leadership in Today’s Digital Environment’, in Springer proceedings in business and economics. Prague, pp. 287-300.
  87. Caragliu, A., Del Bo, C. and Nijkamp, P. (2011) ‘Smart Cities in Europe’, Journal of Urban Technology, 18, pp. 65-82. https://doi.org/10.1080/10630732.2011.601117.
  88. United Nations (no date e) UN E-Government Survey 2022. Available at: https://publicadministration.un.org/egovkb/enus/Reports/UN-E-Government-Survey-2022.
  89. Vorontsova, A., Vasylieva, T., Lyeonov, S., Artyukhov, A. and Mayboroda, T. (2021) ‘Education Expenditures as a Factor in Bridging the Gap at the Level of Digitalization’, in 2021 11th International Conference on Advanced Computer Information Technologies (ACIT). Deggendorf.
  90. Sarno, N. and Maulidar, N. (2024) ‘Cybersecurity Challenges in the Era of Digital Transformation a Comprehensive Analysis of Information Systems’, Journal Informatic Education and Management (JIEM), 6, pp. 18-23. https://doi.org/10.61992/jiem.v6i1.56.
  91. Hoofnagle, C.J., Sloot, B.V.D. and Borgesius, F.Z. (2019) ‘The European Union General Data Protection Regulation: What It Is and What It Means’, Information & Communications Technology Law, 28, pp. 65-98. https://doi.org/10.1080/13600834.2019.1573501.
  92. OECD (2022) Digital Transformation Maturity Model. OECD: Paris.
  93. Andrae, A. and Edler, T. (2015) ‘On Global Electricity Usage of Communication Technology: Trends to 2030’, Challenges, 6, pp. 117-157. https://doi.org/10.3390/challe6010117.
  94. Teng, Z., Guo, C., Zhao, Q. and Mubarik, M.S. (2023) ‘Antecedents of Green Process Innovation Adoption: An AHP Analysis of China’s Gas Sector’, Resources Policy, 85, p. 103959. https://doi.org/10.1016/j.resourpol.2023.103959.
DOI: https://doi.org/10.2478/mspe-2025-0029 | Journal eISSN: 2450-5781 | Journal ISSN: 2299-0461
Language: English
Page range: 289 - 310
Submitted on: Oct 1, 2024
Accepted on: Apr 1, 2025
Published on: Apr 27, 2025
Published by: STE Group sp. z.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Mariya Sira, Aleksandra Kuzior, published by STE Group sp. z.o.o.
This work is licensed under the Creative Commons Attribution 4.0 License.