Have a personal or library account? Click to login
Security and Privacy of Customer Data as an Element Creating the Image of the Company Cover

Security and Privacy of Customer Data as an Element Creating the Image of the Company

Open Access
|May 2022

References

  1. [1] D.C. Edelman, “Branding in the digital age”, Harvard Business Review, vol. 88, no. 12, p. 62, 2010.
  2. [2] M. Bruhn, V. Schoenmueller, and D. B. Schäfer, “Are social media replacing traditional media in terms of brand equity creation?”, Management Research Review, vol. 35, no. 9, pp. 770-790, 2012, doi: 10.1108/01409171211255948.10.1108/01409171211255948
  3. [3] As Social Media Matures, Branded Communities Will Make A Comeback in 2015. (2014). Forrester.
  4. [4] T.R. Cosenza, M.R. Solomon, and W. Kwon, “Credibility in the blogosphere: A study of measurement and influence of wine blogs as an information source”, J. Consumer Behav., vol. 14, no. 2, pp. 71-91, 2015, doi: 10.1002/cb.1496.10.1002/cb.1496
  5. [5] M.T. Adjei, “Enhancing relationships with customers through online brand communities”, MIT Sloan Management Review, vol. 53, no. 4, p. 22, 2012.
  6. [6] A. Marmor, “Privacy in Social Media”, in The Oxford Handbook of Digital Ethics, C. Véliz and A. Marmor, Eds.: Oxford University Press, 2021.10.1093/oxfordhb/9780198857815.013.31
  7. [7] M. Laroche, M.R. Habibi, M.-O. Richard, and R. Sankaranarayanan, “The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty”, Computers in Human Behavior, vol. 28, no. 5, pp. 1755-1767, 2012, doi: 10.1016/j.chb.2012.04.016.10.1016/j.chb.2012.04.016
  8. [8] I.R. Management Association, Ed., Brand Culture and Identity: IGI Global, 2019.10.4018/978-1-5225-7116-2
  9. [9] L.L.E. Muinonen and A. Kumar, “Building City Brand Through Social Media”, in Brand Culture and Identity, I. R. Management Association, Ed.: IGI Global, 2019, pp. 674-694.10.4018/978-1-5225-7116-2.ch037
  10. [10] M. Phan, R. Thomas, and K. Heine, “Social Media and Luxury Brand Management: The Case of Burberry”, Journal of Global Fashion Marketing, vol. 2, no. 4, pp. 213-222, 2011, doi: 10.1080/20932685.2011.10593099.10.1080/20932685.2011.10593099
  11. [11] B. Rishi and S. Bandyopadhyay, Eds., Contemporary Issues in Social Media Marketing. 1 Edition. New York: Routledge, 2017.: Routledge, 2017.
  12. [12] D. Rosen, Ed., The Social Media Debate. New York: Routledge, 2022.10.4324/9781003171270
  13. [13] R. Rishika, A. Kumar, R. Janakiraman, and R. Bezawada, “The Effect of Customers’ Social Media Participation on Customer Visit Frequency and Profitability: An Empirical Investigation”, Information Systems Research, vol. 24, no. 1, pp. 108-127, 2013, doi: 10.1287/isre.1120.0460.10.1287/isre.1120.0460
  14. [14] A. Sadh, “Role of Brand Jealousy in Brand Communities on Social Networking Media”, IAJBM, vol. 06, no. 01, pp. 1-7, 2019, doi: 10.9756/IAJBM/V6I1/1910001.10.9756/IAJBM/V6I1/1910001
  15. [15] F. Simon and V. Tossan, “Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media”, Journal of Business Research, vol. 85, pp. 175-184, 2018, doi: 10.1016/j.jbusres.2017.12.050.10.1016/j.jbusres.2017.12.050
  16. [16] H. J. Schau, A. M. Muñiz, and E. J. Arnould, “How Brand Community Practices Create Value”, Journal of Marketing, vol. 73, no. 5, pp. 30-51, 2009, doi: 10.1509/jmkg.73.5.30.10.1509/jmkg.73.5.30
  17. [17] S. Nandan, “An exploration of the brand identity–brand image linkage: A communications perspective”, J Brand Manag, vol. 12, no. 4, pp. 264-278, 2005, doi: 10.1057/palgrave.bm.2540222.10.1057/palgrave.bm.2540222
  18. [18] S. Fournier, “Getting brand communities right”, Harvard Business Review, vol. 87, no. 4, p. 105, 2009.
  19. [19] S. Papathanassopoulos, “Privacy 2.0”, Social Media + Society, vol. 1, no. 1, 205630511557814, 2015, doi: 10.1177/2056305115578141.10.1177/2056305115578141
  20. [20] S. Singh and S. Sonnenburg, “Brand Performances in Social Media”, Journal of Interactive Marketing, vol. 26, no. 4, pp. 189-197, 2012, doi: 10.1016/j.intmar.2012.04.001.10.1016/j.intmar.2012.04.001
  21. [21] L. de Vries, S. Gensler, and P.S. Leeflang, “Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing”, Journal of Interactive Marketing, vol. 26, no. 2, pp. 83-91, 2012, doi: 10.1016/j.intmar.2012.01.003.10.1016/j.intmar.2012.01.003
  22. [22] S.M. West, “Social Media as Social Infrastructures”, in The Social Media Debate, D. Rosen, Ed., New York: Routledge, 2022, pp. 5-19.10.4324/9781003171270-2
  23. [23] J. Żywiołek, J. Rosak-Szyrocka, and B. Jereb, “Barriers to Knowledge Sharing in the Field of Information Security”, Management Systems in Production Engineering, vol. 29, no. 2, pp. 114-119, 2021, doi: 10.2478/mspe-2021-0015.10.2478/mspe-2021-0015
  24. [24] D. Godes et al., “The Firm’s Management of Social Interactions”, Market Lett, vol. 16, 3-4, pp. 415-428, 2005, doi: 10.1007/s11002-005-5902-4.10.1007/s11002-005-5902-4
  25. [25] S.K. N, S.K, and D.K, “On Privacy and Security in Social Media – A Comprehensive Study”, Procedia Computer Science, vol. 78, pp. 114-119, 2016, doi: 10.1016/j.procs.2016.02.019.10.1016/j.procs.2016.02.019
  26. [26] S. Narayanan and A. Richa, “Privacy and information trading on social media applications”, in Contemporary Issues in Social Media Marketing, B. Rishi and S. Bandyopadhyay, Eds., 1 Edition. New York: Routledge, 2017.: Routledge, 2017, pp. 308-319.
  27. [27] K. L. Keller and D. R. Lehmann, “Brands and Branding: Research Findings and Future Priorities”, Marketing Science, vol. 25, no. 6, pp. 740-759, 2006, doi: 10.1287/mksc.1050.0153.10.1287/mksc.1050.0153
  28. [28] H. Fussell Sisco and T. McCorkindale, “Communicating pink”: an analysis of the communication strategies, transparency, and credibility of breast cancer social media sites”, Int. J. Nonprofit Volunt. Sect. Mark., vol. 18, no. 4, pp. 287-301, 2013, doi: 10.1002/nvsm.1474.10.1002/nvsm.1474
  29. [29] N. Ind, O. Iglesias, and M. Schultz, “Building Brands Together: Emergence and Outcomes of Co-Creation”, California Management Review, vol. 55, no. 3, pp. 5-26, 2013, doi: 10.1525/cmr.2013.55.3.5.10.1525/cmr.2013.55.3.5
  30. [30] M.Z. Iqbal, “Unhiding the Effect of Social Media Marketing Activities & Benefits and Brand Experience on Consumer Based Brand Equity”, IJSSE, vol. 2, no. 1, 2021, doi: 10.46745/ilma.ijsse.2021.02.01.03.10.46745/ilma.ijsse.2021.02.01.03
  31. [31] A. Seetharaman, Azlan Bin Mohd Nadzir, Zainal, and S. Gunalan, “A conceptual study on brand valuation”, Journal of Product & Brand Management, vol. 10, no. 4, pp. 243-256, 2001, doi: 10.1108/EUM0000000005674.10.1108/EUM0000000005674
  32. [32] J. Żywiołek, J. Rosak-Szyrocka, and M. Mrowiec, “Knowledge Management in Households about Energy Saving as Part of the Awareness of Sustainable Development”, Energies, vol. 14, no. 24, p. 8207, 2021, doi: 10.3390/en14248207.10.3390/en14248207
  33. [33] T. Sakaki, M. Okazaki, and Y. Matsuo, “Earthquake shakes Twitter users”, in 2010.10.1145/1772690.1772777
  34. [34] N. Park, K.F. Kee, and S. Valenzuela, “Being immersed in social networking environment: Facebook groups, uses and gratifications, and social outcomes”, CyberPsychology & Behavior, vol. 12, no. 6, pp. 729-733, 2009, doi: 10.1089/cpb.2009.0003.10.1089/cpb.2009.000319619037
  35. [35] M. Trusov, R.E. Bucklin, and K. Pauwels, “Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site”, Journal of Marketing, vol. 73, no. 5, pp. 90-102, 2009, doi: 10.1509/jmkg.73.5.90.10.1509/jmkg.73.5.90
  36. [36] J. Westwood, Ed., Social Media in Social Work Practice. 1 Oliver’s Yard, 55 City Road London EC1Y 1SP: SAGE Publications, Inc, 2019.10.4135/9781529714555
  37. [37] M. Zimdars, “Mis/Disinformation and Social Media”, in The Social Media Debate, D. Rosen, Ed., New York: Routledge, 2022, pp. 120-136.10.4324/9781003171270-8
  38. [38] S.L. Vargo and R.F. Lusch, “Evolving to a New Dominant Logic for Marketing”, Journal of Marketing, vol. 68, no. 1, pp. 1-17, 2004, doi: 10.1509/jmkg.68.1.1.24036.10.1509/jmkg.68.1.1.24036
  39. [39] M. E. Zaglia, “Brand communities embedded in social networks”, Journal of Business Research, vol. 66, 2-2, pp. 216-223, 2013, doi: 10.1016/j.jbusres.2012.07.015.10.1016/j.jbusres.2012.07.015361760223564989
  40. [40] Social Media Security: Elsevier, 2014.
  41. [41] S. Aral, C. Dellarocas, and D. Godes, “Introduction to the Special Issue – Social Media and Business Transformation: A Framework for Research”, Information Systems Research, vol. 24, no. 1, pp. 3-13, 2013, doi: 10.1287/isre.1120.0470.10.1287/isre.1120.0470
  42. [42] B.D. Carlson, T.A. Suter, and T.J. Brown, “Social versus psychological brand community: The role of psychological sense of brand community”, Journal of Business Research, vol. 61, no. 4, pp. 284-291, 2008, doi: 10.1016/j.jbusres.2007.06.022.10.1016/j.jbusres.2007.06.022
  43. [43] “The Role of Social Media to Gain Social Security among Citizens in Sulaimani City”, JALHSS, vol. 38, pp. 77-101, 2019, doi: 10.33193/JALHSS.38.5.10.33193/JALHSS.38.5
  44. [44] Knowledge Management, Trust and Communication in the Era of Social Media: MDPI, 2020.
  45. [45] P. Borzymek and M. Sydow, Trust and Distrust Prediction in Social Network with Combined Graphical and Review-Based Attributes, Agent and Multi-Agent Systems: Technologies and Applications: Springer Berlin Heidelberg, vol. 6070.
  46. [46] C. Au Yeung and T. Iwata, “Strength of social influence in trust networks in product review sites”, in 2011.10.1145/1935826.1935899
  47. [47] P. Agrawal, Proceedings of the Twenty-ird International Joint Conference on Artificial Intelligence, 2013.
  48. [48] Boshrooyeh, “PPAD: Privacy preserving group-based advertising in online social networks”, p. 1, 2018.10.23919/IFIPNetworking.2018.8696817
  49. [49] S.T. Boshrooyeh, A. Küpçü, and Ö. Özkasap, “Privado”, ACM Trans. Priv. Secur., vol. 23, no. 3, pp. 1-36, 2020, doi: 10.1145/3386154.10.1145/3386154
  50. [50] J. Leskovec, D. Huttenlocher, and J. Kleinberg, “Predicting positive and negative links in online social networks”, in 2010.10.1145/1772690.1772756
  51. [51] R.N. Lichtenwalter, J.T. Lussier, and N.V. Chawla, “New perspectives and methods in link prediction”, in 2010.10.1145/1835804.1835837
  52. [52] D. Marquardt, B. Filipczyk, J. Gołuchowski, and J. Paliszkiewicz, “Building Public Trust in Social Media”, in Managing Public Trust, B. Kożuch, S. J. Magala, and J. Paliszkiewicz, Eds., Cham: Springer International Publishing, 2018, pp. 135-152.10.1007/978-3-319-70485-2_9
  53. [53] Cohen, “Early detection of spamming accounts in large-Scale service provider networks”, Knowledge-Based Systems, 2017.10.1016/j.knosys.2017.11.040
  54. [54] C. Castillo, M. Mendoza, and B. Poblete, “Information credibility on twitter”, in 2011.10.1145/1963405.1963500
  55. [55] G. Cai, J. Tang, and Y. Wen, Trust Prediction with Temporal Dynamics, Web-Age Information Management: Springer International Publishing, vol. 8485.
  56. [56] Das, “Anonymizing weighted social network graphs”, p. 904, 2010.10.1109/ICDE.2010.5447915
  57. [57] M. de Cock and P.P. Da Silva, A Many Valued Representation and Propagation of Trust and Distrust, Fuzzy Logic and Applications: Springer Berlin Heidelberg, vol. 3849.
  58. [58] R.I.M. Dunbar, “Do online social media cut through the constraints that limit the size of offline social networks?”, Royal Society Open Science, vol. 3, no. 1, p. 150292, 2016, doi: 10.1098/rsos.150292.10.1098/rsos.150292473691826909163
  59. [59] C.-J. Hsieh, K.-Y. Chiang, and I. S. Dhillon, “Low rank modeling of signed networks”, in 2012.10.1145/2339530.2339612
  60. [60] Hirschprung, “Analyzing and optimizing access control choice architectures in online social networks”, ACM Transactions on Intelligent Systems and Technology (TIST), vol. 8, no. 4, p. 57, 2017.10.1145/3046676
  61. [61] Gudes, “An Information-Flow Control Model for Online Social Networks Based on User-Attribute Credibility and Connection-Strength Factors”, p. 55, 2018.10.1007/978-3-319-94147-9_5
  62. [62] G.V. Johar, “How to save your brand in the face of crisis”, Image, 2012.
  63. [63] R. Forsati, M. Mahdavi, M. Shamsfard, and M. Sarwat, “Matrix Factorization with Explicit Trust and Distrust Side Information for Improved Social Recommendation”, ACM Trans. Inf. Syst., vol. 32, no. 4, pp. 1-38, 2014, doi: 10.1145/2641564.10.1145/2641564
  64. [64] I. Kayes and A. Iamnitchi, “Privacy and security in online social networks: A survey”, Online Social Networks and Media, 3-4, pp. 1-21, 2017, doi: 10.1016/j.osnem.2017.09.001.10.1016/j.osnem.2017.09.001
  65. [65] C. E. Kampf, “Connecting Corporate and Consumer Social Responsibility Through Social Media Activism”, Social Media + Society, vol. 4, no. 1, 205630511774635, 2018, doi: 10.1177/2056305117746357.10.1177/2056305117746357
  66. [66] I. Khajuria “Social Media Marketing in Creating Brand Awareness and Brand Trust”, Manthan, no. 1, 2019, doi: 10.17492/manthan.spl19.1.10.17492/manthan.spl19.1
  67. [67] Kumar, “Relationship Strength Based Access Control in Online Social Networks”, p. 197, 2016.10.1007/978-3-319-30927-9_20
  68. [68] K.M. Khan and Q. Malluhi, “Establishing Trust in Cloud Computing”, IT Prof., vol. 12, no. 5, pp. 20-27, 2010, doi: 10.1109/MITP.2010.128.10.1109/MITP.2010.128
  69. [69] A.C. Squicciarini, F. Paci, and S. Sundareswaran, “PriMa: a comprehensive approach to privacy protection in social network sites”, Ann. Telecommun., vol. 69, 1-2, pp. 21-36, 2014, doi: 10.1007/s12243-013-0371-x.10.1007/s12243-013-0371-x
  70. [70] A. Mukherjee, B. Liu, J. Wang, N. Glance, and N. Jindal, “Detecting group review spam”, in 2011.10.1145/1963192.1963240
  71. [71] Misra, “IMPROVE-Identifying Minimal PROfile VEctors for similarity-based access control”, p. 868, 2016.10.1109/TrustCom.2016.0150
  72. [72] A. Mishra and A. Bhattacharya, “Finding the bias and prestige of nodes in networks based on trust scores”, in 2011.10.1145/1963405.1963485
  73. [73] Milo, “Boosting SimRank with Semantics”, p. 1, 2019.
  74. [74] G. Misra and J. M. Such, “How Socially Aware Are Social Media Privacy Controls?”, Computer, vol. 49, no. 3, pp. 96-99, 2016, doi: 10.1109/MC.2016.83.10.1109/MC.2016.83
  75. [75] A. Squicciarini, S. Karumanchi, D. Lin, and N. DeSisto, “Identifying hidden social circles for advanced privacy configuration”, Computers & Security, vol. 41, pp. 40-51, 2014, doi: 10.1016/j.cose.2013.07.007.10.1016/j.cose.2013.07.007
  76. [76] H. Rahman and M. Ebrahimi, Eds., Information Manipulation and Its Impact Across All Industries: IGI Global, 2022.10.4018/978-1-7998-8235-0
  77. [77] A. Oxley, “Security threats to social media technologies”, in Security Risks in Social Media Technologies: Elsevier, 2013, pp. 89-115.10.1016/B978-1-84334-714-9.50003-6
  78. [78] J. Tang, Y. Chang, and H. Liu, “Mining social media with social theories”, SIGKDD Explor. Newsl., vol. 15, no. 2, pp. 20-29, 2014, doi: 10.1145/2641190.2641195.10.1145/2641190.2641195
  79. [79] Taheri-Boshrooyeh, “Security and privacy of distributed online social networks”, p. 112, 2015.10.1109/ICDCSW.2015.30
  80. [80] H. Tennakoon, “Information Security and Privacy in Social Media”, in Advances in Social Networking and Online Communities, Information Manipulation and Its Impact Across All Industries, H. Rahman and M. Ebrahimi, Eds.: IGI Global, 2022, pp. 73-101.
  81. [81] J. Tang, X. Hu, and H. Liu, “Social recommendation: a review”, Social Network Analysis and Mining, vol. 3, no. 4, pp. 1113-1133, 2013, doi: 10.1007/s13278-013-0141-9.10.1007/s13278-013-0141-9
  82. [82] N. Voloch, N. Gal-Oz, and E. Gudes, “A Trust based Privacy Providing Model for Online Social Networks”, Online Social Networks and Media, vol. 24, p. 100138, 2021, doi: 10.1016/j.osnem.2021.100138.10.1016/j.osnem.2021.100138
  83. [83] Yu, “My friend leaks my privacy: Modeling and analyzing privacy in social networks”, p. 93, 2018.10.1145/3205977.3205981
  84. [84] M. Yarchi, “Security issues as mirrored in the digital social media”, in Routledge Handbook on Israeli Security, S. A. Cohen and A. Klieman, Eds., Milton Park, Abingdon, Oxon, New York, NY: Routledge, 2019.: Routledge, 2018, pp. 65-75.
  85. [85] Voloch, “An MST-based information flow model for security in Online Social Networks”, 2019.10.1109/ICUFN.2019.8806160
DOI: https://doi.org/10.2478/mspe-2022-0019 | Journal eISSN: 2450-5781 | Journal ISSN: 2299-0461
Language: English
Page range: 156 - 162
Submitted on: Dec 1, 2021
|
Accepted on: Apr 1, 2022
|
Published on: May 19, 2022
Published by: STE Group sp. z.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2022 Justyna Żywiołek, Antonio Trigo, Joanna Rosak-Szyrocka, Muhammad Asghar Khan, published by STE Group sp. z.o.o.
This work is licensed under the Creative Commons Attribution 4.0 License.