Have a personal or library account? Click to login
Impact of Website Quality and User Satisfaction on Consumer Loyalty in Lithuanian C2C E-Commerce Platforms Cover

Impact of Website Quality and User Satisfaction on Consumer Loyalty in Lithuanian C2C E-Commerce Platforms

Open Access
|Jan 2025

References

  1. Abdullah, E. N., Ahmad, S., Ismail, M., & Diah, N. M. (2021). Evaluating E-commerce website content management system in assisting usability issues. In 2021 IEEE Symposium on Industrial Electronics & Applications (ISIEA) (pp. 1-6). IEEE.
  2. Alfatih, A. A. H., & Pradana, M. (2023). The effect of service quality on customer satisfaction of an Indonesian e-commerce website. International Journal of Economics and Management Systems, 8.
  3. Asbari, M. (2023). Scope of e-business & e-commerce to business and modern life. Journal of Information Systems and Management (JISMA), 2(1), 33-38.
  4. Ashiq, R., & Hussain, A. (2024). Exploring the effects of e-service quality and e-trust on consumers’e-satisfaction and e-loyalty: insights from online shoppers in Pakistan. Journal of Electronic Business & Digital Economics, 3(2), 117-141.
  5. Cai, X., Cebollada, J., & Cortiñas, M. (2023). Impact of seller-and buyer-created content on product sales in the electronic commerce platform: The role of informativeness, readability, multimedia richness, and extreme valence. Journal of Retailing and Consumer Services, 70, 103141.
  6. Chiu, W., & Won, D. (2016). Relationship between sport website quality and consumption intentions: Application of a bifactor model. Psychological reports, 118(1), 90-106.
  7. Delcea, C., Oprea, S. V., Dima, A. M., Domenteanu, A., Bara, A., & Cotfas, L. A. (2024). Energy communities: Insights from scientific publications. Oeconomia Copernicana, 15(3), 1101-1155.
  8. Drăghici, D. E., & Constantinescu, M. (2024). Understanding Consumer Behaviour in the Digital Era: A Literature Review. In Proceedings of the International Conference on Economics and Social Sciences. The International Conference on Economics and Social Sciences. Editura ASE. https://doi.org/10.24818/icess/2024/088">https://doi.org/10.24818/icess/2024/088.
  9. De Corniere, A., & Sarvary, M. (2023). Social media and news: Content bundling and news quality. Management Science, 69(1), 162-178.
  10. Duffett, R.G., Cromhout, D.H., Edu, T. (2023). The Impact of Student-Run Marketing Agency Services on Satisfaction and Business Performance of Small and Medium Enterprises and Microenterprises. Transformations in Business & Economics, 22 (60), 101-120.
  11. EUROSTAT (2024). E-commerce statistics for individuals. Available at: https://ec.europa.eu/eurostat/statistics-explained/index.php?title=E-commerce_statistics_for_individuals
  12. Giao, H., Vuong, B., & Quan, T. (2020). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370.
  13. Gomez, A., Fernandez-Hernandez, R., Marin-Palacios, C. (2024). Culture, Institutions and Digital Revolution: Museums’ Relevance in the Digital Ecosystem. Transformations in Business & Economics, 23 (61), 154-173.
  14. Hung, C. L. (2017). Online positioning through website service quality: A case of star-rated hotels in Taiwan. Journal of Hospitality and tourism management, 31, 181-188.
  15. Josimovski, S., Ivanovska, L. P., & Dodevski, D. (2023). Understanding the Consumer Dynamics of AI in North Macedonian E-Business. Economics and Culture, 20(2), 64-75.
  16. Khoa, B. T. (2023). Increasing online business productivity through customer electronic loyalty: the role of online trust and hedonic value. International Journal of Public Sector Performance Management, 12(1-2), 252-274.
  17. Kozakiewicz, A. M., & Lienstromberg, L. (2022). Type of online sales channel as a determinant of consumers’ perception of its e-service quality: An experimental study of Generation Y on the e-commerce market.
  18. Kumar, A., & Kashyap, A. K. (2018). Leveraging utilitarian perspective of online shopping to motivate online shoppers. International Journal of Retail & Distribution Management, 46(3), 247-263.
  19. Lu, Y., Huang, Q., & Wang, Y. (2024). The influence of different types of satisfaction on loyalty on C2C online shopping platform: From the perspective of sellers and the platform. JUSTC, 54(5), 1-14.
  20. Ojochide, P. F., & Decster, L. I. (2023). E-service quality and customer loyalty in the e-commerce market, South West, Nigeria: Post-COVID-19. Innovative Marketing, 19(3), 114.
  21. Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping. Cogent Business & Management, 8(1), 1869363.
  22. Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping. Cogent Business & Management, 8(1), 1869363.
  23. Radu, C.G. (2024). Analysing Consumer Behaviour: The Pathway to Sustainable Food Consumption. In Proceedings of the International Conference on Economics and Social Sciences. The International Conference on Economics and Social Sciences. Editura ASE. https://doi.org/10.24818/icess/2024/079">https://doi.org/10.24818/icess/2024/079.
  24. Redmiles, E. M., Warford, N., Jayanti, A., Koneru, A., Kross, S., Morales, M., ... & Mazurek, M. L. (2020). A comprehensive quality evaluation of security and privacy advice on the web. In 29th USENIX Security Symposium (USENIX Security 20) (pp. 89-108).
  25. Roszko-Wójtowicz, E., Deep Sharma, G., Dańska-Borsiak, B., & Grzelak, M. M. (2024). Innovation-Driven E-Commerce Growth in the EU: An Empirical Study of the Propensity for Online Purchases and Sustainable Consumption. Sustainability, 16(4), 1563.
  26. Saoula, O., Shamim, A., Mohd Suki, N., Ahmad, M. J., Abid, M. F., Patwary, A. K., & Abbasi, A. Z. (2023). Building e-trust and e-retention in online shopping: the role of website design, reliability and perceived ease of use. Spanish Journal of Marketing-ESIC, 27(2), 178-201.
  27. Savin, P.S., Rusu, G., MIU, C.M., Ciocodeică, D.F., & Kasem, E. I. F. T. (2024). Generational Perspectives on Sustainable Consumption: Exploring Consumer Behaviour of Millennials and Generation Z. In Proceedings of the International Conference on Economics and Social Sciences. The International Conference on Economics and Social Sciences. Editura ASE. https://doi.org/10.24818/icess/2024/038">https://doi.org/10.24818/icess/2024/038.
  28. Shen, S. R., Balakrishnan, J., & Cheng, C. H. (2024). Dynamic content layout optimization for news website front pages. Journal of Modelling in Management.
  29. Shih, H. P., Lai, K. H., & Cheng, T. C. E. (2023). Complied by Belief Consistency: The Cognitive-Information Lens of User-Generated Persuasion. Journal of Theoretical and Applied Electronic Commerce Research, 18(1), 372-393.
  30. Timotius, E., Sunardi, O., Soenandi, I. A., Ginting, M., Sabini, B., & Sutikno, Y. (2023). Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce. International Journal of Retail & Distribution Management, 51(4), 503-522.
  31. Wang, C. (2023). The Influence of Two-Dimensional Customer Orientation on C2C Online Shop Service Quality and Customer Behavioral Intention in C2C E-Commerce Setting. Manufacturing and Service Operations Management, 4(2), 10-20.
  32. Wang, L., & Law, R. (2020). Relationship between hotels’ website quality and consumers’ booking intentions with internet experience as moderator. Journal of China Tourism Research, 16(4), 585-605.
  33. Wilson, N. (2021). The Effect of Brand Image, Website Quality, and Trust Towards Customer Loyalty in the Indonesian Consumer-to-Consumer (C2C) E-Commerce Business. In Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020) (pp. 124-130). Atlantis Press.
  34. Younis, J. A., Al-Shammari, H., Hejase, H. J., Massoud, M., & Hejase, A. J. (2024). E-satisfaction as a mediator between consumer loyalty and E-CRM: The context of Lebanese e-commerce. International Journal of Innovative Research and Scientific Studies, 7(3), 978-996.
  35. Zhou, T., Lu, Y., dan Wang, B. The Relative Importance of Website Design Quality and Service Quality in Determining Consumers’ Online Repurchase Behavior. Information Systems Management, 26 (2009), 327-337.
DOI: https://doi.org/10.2478/mmcks-2024-0032 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
Language: English
Page range: 710 - 724
Published on: Jan 11, 2025
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 times per year

© 2025 Antanas Ūsas, Edmundas Jasinskas, Dalia Štreimikienė, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution 4.0 License.