Have a personal or library account? Click to login
ICT as a factor of destination competitiveness: The case of the republics of former Yugoslavia Cover

ICT as a factor of destination competitiveness: The case of the republics of former Yugoslavia

Open Access
|Oct 2020

References

  1. Adeola, O., & Evans, O. (2019). ICT, infrastructure, and tourism development in Africa. Tourism Economics, 26(1), 97-114.10.1177/1354816619827712
  2. Ana, M. I. (2018). Tourism industry in the new member states, Key countries and destinations. Management & Marketing. Challenges for the Knowledge Society, 13(1), 812-830.10.2478/mmcks-2018-0007
  3. Andrei, D. R., Gogonea, R. M., Zaharia, M., & Andrei, J. V. (2014). Is Romanian rural tourism sustainable? Revealing particularities. Sustainability, 6(12), 8876-8888.10.3390/su6128876
  4. Andrei, J. V., & Darvasi, D. (2012). Perspectives and challenges in financing the new Common Agricultural Policy, a new paradigm. Journal of Food, Agriculture & Environment, 10(1 part 2), 904-907.
  5. Băncescu, I., Chivu, L., Preda, V., Puente-Ajovín, M., & Ramos, A. (2019). Comparisons of log-normal mixture and Pareto tails, GB2 or log-normal body of Romania’s all cities size distribution. Physica A: Statistical Mechanics and its Applications, 526, 121017.10.1016/j.physa.2019.04.253
  6. Beblavý, M., & Kureková, L. M. (2014). Into the first league: The competitive advantage of the antivirus industry in the Czech Republic and Slovakia. Competition & Change, 18(5), 421–437.10.1179/1024529414Z.00000000069
  7. Bejtkovský, J., & Copca, N. (2020). The Employer Branding Creation and HR Marketing in Selected Healthcare Service Providers. Management & Marketing. Challenges for the Knowledge Society, 15(1), 95-108.10.2478/mmcks-2020-0006
  8. Belás, J., Macháček, J., Bartoš, P., Hlawiczka, R., & Hudáková, M. (2014). Business risks and the level of entrepreneurial optimism of SME in the Czech and Slovak Republic. Journal of competitiveness, 6(2), 30-41. https://doi.org/10.7441/joc.2014.02.03.10.7441/joc.2014.02.03
  9. Benckendorff, P., Sheldon, P. & Fesenmaier, D. (2014). Tourism information technology. Oxfordshire: CABI International.10.1079/9781780641850.0000
  10. Buhalis, D. & Deimezi, O. (2004). eTourism developments in Greece: Information communication technologies adoption for the strategic management of the Greek tourism industry. Tourism and Hospitality Research, 5(2), 103-130.10.1057/palgrave.thr.6040011
  11. Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Financial Times. London, UK: Prentice Hall.
  12. Crouch, G.I. (2011). Destination competitiveness: An analysis of determinant attributes. Journal of Travel Research, 50(1) 27–45.10.1177/0047287510362776
  13. Cucculelli, M., & Goffi, G. (2016). Does sustainability enhance tourism destination competitiveness? Evidence from Italian destinations of excellence. Journal of Cleaner Production, 111, 370-382.10.1016/j.jclepro.2014.12.069
  14. De Keyser, R., & Vanhove, N. (1994). The competitive situation of tourism in the Caribbean area - Methodological approach. Tourist Review, 49(3), 19-22.10.1108/eb058160
  15. Dima, A. M., & Vasilache, S. (2016). Credit Risk modeling for Companies Default Prediction using Neural Networks. Journal for Economic Forecasting, (3), 127-143.
  16. Dima, A. M., Begu, L., Vasilescu, M. D., & Maassen, M. A. (2018). The relationship between the knowledge economy and global competitiveness in the European Union. Sustainability, 10(6), 1706.10.3390/su10061706
  17. Dincă, V. M., Dima, A. M., & Rozsa, Z. (2019). Determinants of cloud computing adoption by Romanian SMEs in the digital economy. Journal of Business Economics and Management, 20(4), 798-820.10.3846/jbem.2019.9856
  18. Dragičević, Z., & Bošnjak, S. (2019). Agile architecture in the digital era: Trends and practices. Strategic Management, 24(2), 12-33.10.5937/StraMan1902011D
  19. Drăgoi, M. C., Andrei, J. V., Mieilă, M., Panait, M., Dobrotă, C. E., & Lădaru, R. G. (2018). Food safety and security in Romania–an econometric analysis in the context of national agricultural paradigm transformation. Amfiteatru Economic, 20(47), 134-150.10.24818/EA/2018/47/134
  20. Dwyer, L., & Kim, C. (2003). Destination competitiveness: Determinants and indicators. Current Issues in Tourism, 6(5), 369-414.10.1080/13683500308667962
  21. Dwyer, L., Dragićević, V., Armenski, T, Mihalič, T., & Knežević Cvelbar, V. (2016). Achieving destination competitiveness: an importance–performance analysis of Serbia. Current Issues in Tourism, 19(13), 1309-1336.10.1080/13683500.2014.944487
  22. Dwyer, L., Livaic, Z., & Mellor, R. (2003). Competitiveness of Australia as a tourist destination. Journal of Hospitality and Tourism Management, 10(1), 60–78.
  23. Enright, M. J., & Newton, J. (2005). Determinants of tourism destination competitiveness in Asia Pacific: Comprehensiveness and universality. Journal of Travel Research, 43(4), 339-350.10.1177/0047287505274647
  24. Fan, D. X. F., Buhalis, D., & Lin, B. (2019). A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation. Annals of Tourism Research, 78.10.1016/j.annals.2019.102757
  25. Gajdošik, T. (2019). Smart tourists as a profiling market segment: Implications for DMOs. Tourism Economics.10.1177/1354816619844368
  26. Gössling, S. (2017). Tourism, information technologies and sustainability: an exploratory review. Journal of Sustainable Tourism, 25(7), 1024-1041.10.1080/09669582.2015.1122017
  27. Gretzel, U., Yuan, Y. L., & Fesenmaier, D. R. (2000). Preparing for the new economy: advertising strategies and change in destination marketing. Journal of Travel Research, 39(2): 146-156.10.1177/004728750003900204
  28. Hadad, S. (2018). The geographic distribution of Knowledge Economy (KE) within the European Union (EU). Management & Marketing. Challenges for the Knowledge Society, 13(3), 1089-1107.10.2478/mmcks-2018-0025
  29. Internet World Statists (2020). Internet growth statistics. Retrieved from: https://www.internetworldstats.com/emarketing.htm
  30. ITU (2019). Measuring the information society report 2017, 2016, 2015, 2014, 2013, 2011. Retrieved from: https://www.itu.int/pub/D-IND-ICTOI
  31. Kah, J. Vogt, C. A., & MacKay, K. (2008). Online travel information search and purchasing by internet use experiences. Information Technology & Tourism, 10(3): 227-243.10.3727/109830508787157353
  32. Kareem, M. A., & Alameer, A. A. A. (2019). The Impact of Dynamic Capabilities on Organizational Effectiveness. Management & Marketing. Challenges for the Knowledge Society, 14(4), 402-418.10.2478/mmcks-2019-0028
  33. Kicová, M. (2019). Enterprise’s process innovations in the context of enterprise’s financial performance. Strategic Management, 24(3), 3-13.10.5937/StraMan1903003K
  34. Kim, J. S., Christodoulidou, N., & Brewer, P. (2012). Impact of individual differences and consumers’ readiness on likelihood of using self-service technologies at hospitality settings. Journal of Hospitality & Tourism Research, 36, 85-114.10.1177/1096348011407311
  35. Kim, S. S., Crompton, J., & Botha, C. (2000). Responding to competition: A strategy for Sun/Lost City, South Africa. Tourism Management, 21(1): 33-41.10.1016/S0261-5177(99)00094-1
  36. Kozak, M., (1999). Destination competitiveness measurement:analysis of effective factors and indicators, 39th Congress of the European Regional ScienceAssociation: “Regional Cohesion and Competitiveness in 21st Century Europe”, August 23 - 27, 1999, Dublin, Ireland, European Regional Science Association (ERSA), Louvain-la-Neuve.
  37. Kumar, S., & Sharma, D. (2017). Study of ICT and tourism led growth in India and Thailand. Social Science Asia, 3(3): 24–31.
  38. Lee, L. Y. S. (2016). Hospitality industry web-based self-service technology adoption model: A cross-cultural perspective. Journal of Hospitality & Tourism Research, 40(2), 162–197.10.1177/1096348013495695
  39. Liu, Y., Yang, Q., & Pu, B. (2015). The research of Internet information services on the impact of tourism decision-making. The Open Cybernetics & Systemics Journal, 9, 1840-1845.10.2174/1874110X01509011840
  40. Manente, M., & Minghetti, V. (2006). Destination management organizations and actors. In D. Buhalis and C. Costa (Eds.). Tourism Business Frontiers. Consumers, products and industry (pp. 228-237). Oxford, UK: Elsevier Butterworth-Heinemann.10.1016/B978-0-7506-6377-9.50032-8
  41. Mazanec, A. J., & Ring, A. (2011). Tourism destination competitiveness: second thoughts on the World Economic Forum reports. Tourism Economics, 17(4), 725–751.10.5367/te.2011.0065
  42. Mbatha, B. (2013). Exploring the potential of electronic commerce tools in South African SME tourism service providers. Information Development, 29(1), 10–23.10.1177/0266666912452270
  43. Milićević, S., Đorđević, N., & Krejić, Ž. (2020). Research on tourists’ attitudes on the potential of Goč mountain for the development of eco-tourism. Economics of Agriculture, 67(1), 223-238.10.5937/ekoPolj2001223M
  44. Miller, M.M., Henthorne, T.L., & George, B. (2008). The competitiveness of the Cuban tourism industry in the twenty-first century: A strategic reevaluation. Journal of Travel Research, 46(3), 268-278.10.1177/0047287507308319
  45. Minghetti, V., & Buhalis, D. (2010). Digital divide in tourism. Journal of Travel Research, 49(3), 267-281.10.1177/0047287509346843
  46. Navickas, V., & Malakauskaite, A. (2009). The possibilities for the identification and evaluation of tourism sector competitiveness factors. Engineering Economics, 61(1), 37–43.
  47. Neuts, B., Romão, J., Leeuwen, E. V., & Nijkamp, P. (2013). Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market. Tourism Economics, 19(5), 987–1004.10.5367/te.2013.0332
  48. Odendaal, N. (2011). Splintering urbanism or split agendas? examining the spatial distribution of technology access in relation to ICT policy in Durban, South Africa. Urban Studies, 48(11), 2375–2397.10.1177/0042098010388951
  49. Pan, B., & Fesenmaier, D. R. (2006). Online information search: Vacation planning process. Annals of Tourism Research, 33(3): 809-832.10.1016/j.annals.2006.03.006
  50. Pastor, J. T., Del Campo, F. J., Vidal, F., & Pastor, D. (2014). Research note: efficiency in attracting tourists via the web — an application to the Mediterranean Countries. Tourism Economics, 20(1), 195–202.10.5367/te.2013.0267
  51. Petrović, J., & Milićević, S. (2017a). Consumer protection as a factor of destination competitiveness in the European Union. Amfiteatru Economic, 19(45), 432-446.
  52. Petrović, J., Milićević, S., & Đeri, L. (2017). The information and communications technology as a factor of destination competitiveness in transition countries in European Union. Tourism Economics, 23(6), 1353-1361.10.1177/1354816616653529
  53. Petrović, M. (2020). Data quality in customer relationship management (CRM): Literature review. Strategic Management, 25(2), 40-47.10.5937/StraMan2002040P
  54. Petrović, J., & Milićević, S. (2015). ICT as a factor of competitiveness of tourist destinations in the case of Western Balkans Countries and the EU, In Krstić, B., Paszek, Z. (Eds.). Thematic Proceedings: Competitiveness of Enterprises and National Economies, (pp. 167-184). Niš, Serbia: Faculty of Economics, University of Niš.
  55. Petrović, J., & Milićević, S. (2017b). Analysis of the competitiveness of Central and Eastern Europe countries as a tourist destination, In Krstić, B. (Ed.). Thematic Proceedings: Improving Micro and Macro Competitiveness – Problems and Possible Solutions, (pp. 86-105). Niš, Serbia: Faculty of Economics, University of Niš.
  56. Pike, S., & Page, S. J. (2014). Destination marketing organizations and destination marketing: a narrative analysis of the literature. Tourism Management, 41, 202-227.10.1016/j.tourman.2013.09.009
  57. Plessis, E. du, & Saayman, M. (2018). Aspects contributing to tourism price competitiveness of South Africa. Tourism Economics, 24(2) 146–156.10.1177/1354816617729023
  58. Prebensen, N. K., Vittersø, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research 42: 240–261.10.1016/j.annals.2013.01.012
  59. Ramos, C. M. Q., & Rodrigues, P. M. M. (2013). The importance of ICT for tourism demand: A dynamic panel data analysis. In Matias, Á., Nijkamp, P., & Sarmento, M. (Eds.). Quantitative Methods in Tourism Economics (pp. 97-111). Heidelberg, Germany: Springer.10.1007/978-3-7908-2879-5_6
  60. Rehman, O. U., Liu, X., Rauf, A., Slama, M. B., & Amin, W. (2019). Internet tradition and tourism development: A causality analysis on BRI listed economies. Tourism Economics.10.1177/1354816619846251
  61. Ritchie, J. R. B., & Crouch, G.I. (2010). A model of destination competitiveness/sustainability: Brazilian perspectives. Revista de Administracao Publica, 44(5), 1049-1066.10.1590/S0034-76122010000500003
  62. Sánchez, A. G., & López, D. S. (2015). Tourism destination competitiveness: The Spanish Mediterranean Case. Tourism Economics, 21(6), 1235–1254.10.5367/te.2014.0405
  63. Savić, J., & Pavlović, G. (2018). Analysis of factors of smart tourism development in Serbia. Hotel and Tourism Management, 6(1), 81 - 91.10.5937/menhottur1801081S
  64. Singer, P., Ferri, M., Aiello, L., & Cacia, C. (2010). Internet as a “point of synergy” between communication and distribution. Hypothesis of model applied to tourism. International Journal of Digital Content Technology and its Applications, 4(7), 23–37.10.4156/jdcta.vol4.issue7.3
  65. The World Bank (2019). World Bank Open Data – International tourism, arrivals, receipts. Retrieved from: https://data.worldbank.org
  66. Ukpabi, D. C., & Karjaluoto, H. (2017). Consumers’ acceptance of information and communications technology in tourism: A review. Telematics and Informatics 34(5): 618–644.10.1016/j.tele.2016.12.002
  67. Xiang, Z., & Fesenmaier, D. R. (2017). Big data analytics, tourism design and smart tourism. In Xiang, Z and Fesenmaier, D.R. (Eds.). Analytics in Smart Tourism Design, Concepts and Methods (pp. 299–307). Cham: Springer International.10.1007/978-3-319-44263-1
  68. Zaidan, E. (2017). Analysis of ICT usage patterns, benefits and barriers in tourism SMEs in the Middle Eastern countries: the case of Dubai in UAE. Journal of Vacation Marketing, 23(3): 248–263.10.1177/1356766716654515
DOI: https://doi.org/10.2478/mmcks-2020-0022 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
Language: English
Page range: 381 - 392
Published on: Oct 8, 2020
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2020 Snežana Milićević, Jelena Petrović, Nataša Đorđević, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.