Abdullah, D., Jayaraman, K., & Kamal, S. B. (2016). A Conceptual Model of Interactive Hotel Website: The Role of Perceived Website Interactivity and Customer Perceived Value Toward Website Revisit Intention. Procedia Economics and Finance, 37, 170-175. doi:10.1016/S2212-5671(16)30109-510.1016/S2212-5671(16)30109-5
Anderson, C. (2009). The billboard effect: Online travel agent impact on non-OTA reservation volume. Electronic article, Cornell Hospitality Report. doi:https://scholarship.sha.cornell.edu/chrpubs/2/
Ariff, M., Yan, N., Zakuan, N., Rahim, K., & Ismail, K. (2014). Online purchasing behavior of Malaysia’s young consumers. In S. K. Ford Lumban Gaol (Ed.), Recent Trends in Social and Behaviour Sciences (p. 8). Group, Taylor & Francis.
Aurelio Mauri, R. M. (2013). Web reviews influence on expectations and purchasing intentions of hotel potential customers. International Journal of Hospitality Management, 34, 99–107. doi:10.1016/j.ijhm.2013.02.01210.1016/j.ijhm.2013.02.012
Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27, 391–402. doi:doi:10.1016/j.ijhm.2007.10.00810.1016/j.ijhm.2007.10.008
Bauer, H. H., Hammerschmidt, M., & Falk, T. (2005). Measuring the quality of e-banking portals. International Journal of Bank Marketing, 23, 153-175. doi:10.1108/0265232051058439510.1108/02652320510584395
Belanche, D. C. (2012). Website quality, consumer satisfaction and the intention to use a website: the moderating effect ofperceived risk. J. Retailing Consum. Serv., 19(1), 24–132.10.1016/j.jretconser.2011.11.001
Bilgihan, A. B. (2014). The effect of website features in online relationship marketing: A case of online hotel booking. Electronic Commerce Research and Applications. Retrieved from Electronic Commerce Research and Applications.
Chathoth, P. K. (2007). The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms. International Journal of Hospitality Management, 26, 395–408. doi:10.1016/j.ijhm.2006.03.00410.1016/j.ijhm.2006.03.004
Chetty, P., & Datt, S. (2015, 2 6). One way ANOVA test in SPSS. Retrieved from projectguru: https://www.projectguru.in/publications/one-way-anova-test-spss/
Clampet, J. (2016, 4 25). Everything You Wanted to Know About the Hotel Industry’s Gripes Against OTAs. Retrieved 6 25, 2018, from skift: https://skift.com/2016/04/25/everything-you-ever-wanted-to-know-about-hotel-industrys-complaints-against-otas/
Dandison C. Ukpabi, H. K. (2016). Consumers’ acceptance of information and communications technology in tourism:. Telematics and Informatics. doi:http://dx.doi.org/10.1016/j.tele.10.1016/j.tele
Díaz, E., & Koutra, C. (2013). Evaluation of the Persuasive Features of Hotel Chains Websites: A Latent Class Segmentation Analysis. International Journal of Hospitality Management.10.1016/j.ijhm.2012.11.009
Everard, A., & Galletta, D. F. (2014). How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store. Journal of Management Information Systems, 22, 56-95. doi:10.2753/MIS0742-122222030310.2753/MIS0742-1222220303
Ferguson, J. L. (2014). Implementing price increases in turbulent economies: Pricing approaches for reducing perceptions of price unfairness. Journal of Business Research, 67, 2732–2737. doi:10.1016/j.jbusres.2013.03.02310.1016/j.jbusres.2013.03.023
Françoise Simona, V. T. (2018). Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media. Journal of Business Research, 85, 175-184. doi:10.1016/j.jbusres.2017.12.05010.1016/j.jbusres.2017.12.050
Hair Jr, J. F. (2014). Partialleast squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106 – 121.10.1108/EBR-10-2013-0128
Hasanov, J. K. (2015). The impact of website quality on online purchaseintention of organic food in Malaysia: a WebQual Model approach. Proc.Comput. Sci., 72, 382–389.10.1016/j.procs.2015.12.153
Howe, N. (2017, 7 31). Hotels Versus OTAs: Who Is Winning Over Millennial Travelers. Retrieved from forbes: https://www.forbes.com/sites/neilhowe/2017/07/31/hotels-versus-otas-who-is-winning-over-millennial-travelers/#191a9bc9277a
Hsieh, Y. (2012). Hotel companies’ environmental policies and practices: a contentanalysis of their web pages. Int. J. Contemp. Hospitality Manage, 24, 97-121.10.1108/095961112
Hsu, R. L., & H.C., C. (2005). Customers’ perceptions on the importance of hotel web site dimensions and attributes. (E. G. Limited, Ed.) International Journal of Contemporary Hospitality Management, 17, 493-503. doi:DOI 10.1108/0959611051061213010.1108/09596110510612130
Hung, C.-L. (2017). Online positioning through website service quality: A case of star-rated hotels in Taiwan. Journal of Hospitality and Tourism Management, 31, 181-188. doi:10.1016/j.jhtm.2016.12.00410.1016/j.jhtm.2016.12.004
Ip, C., Law, R., & Lee, H. “. (2012). The Evaluation of Hotel Website Functionality by Fuzzy Analytic Hierarchy Process. Journal of Travel & Tourism Marketing, 29, 263-278. doi:10.1080/10548408.2012.66617310.1080/10548408.2012.666173
Irene Cheng Chu Chan, L. W. (2017). The effect of online reviews on hotel booking intention: The role of. International Journal of Hospitality Management, 66, 54-65. doi:10.1016/j.ijhm.2017.06.00710.1016/j.ijhm.2017.06.007
Jiang, Z. W. (2016).., 2016. The determinants and impacts of aesthetics in users’ first interaction with websites. J. Manage. Inf. Syst, 33(1), 229-259.
Ladhari, R., & Michaud, M. (2015). eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions. International Journal of Hospitality Management, 46, 36–45. doi:10.1016/j.ijhm.2015.01.01010.1016/j.ijhm.2015.01.010
Lee, C. H. (2014). Toward understanding consumer processing of negative online word-of-mouth communication: The roles of opinion consensus and organizational response strategies. Journal of Hospitality &Tourism Research, 38, 330-360.10.1177/1096348012451455
Lee, Y. L. (2010). An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy. Computers in Human Behavior, 26, 1073-1080.10.1016/j.chb.2010.03.009
Li, H., Ye, Q., & Law, R. (2013). Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis. Asia Pacific Journal of Tourism Research, 18, 784-802. doi:10.1080/10941665.2012.70835110.1080/10941665.2012.708351
Li, L., Peng, M., Jiang, N., & Law, R. (2017). An empirical study on the influence of economy hotel website quality on online booking intentions. International Journal of Hospitality Management, 63, 1-10. doi:https://doi.org/10.1016/j.ijhm.2017.01.00110.1016/j.ijhm.2017.01.001
Lien, C.-H., Wen, M.-J., Huang, L.-C., & Wu, K.-L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 1-9. doi:10.1016/j.apmrv.2015.03.00510.1016/j.apmrv.2015.03.005
Linda D. Hollebeek, M. S. (2014). Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. Journal of Interactive Marketing, 28, 149-165. doi:10.1016/j.intmar.2013.12.00210.1016/j.intmar.2013.12.002
Liu, & al, e. (2013). Analyzing changes in hotel customers’ expectations by trip mode. International Journal of Hospitality Management, 34, 359-371.10.1016/j.ijhm.2012.11.011
Liu, J. N., & Zhang, E. Y. (2014). An investigation of factors affecting customer selection of online hotel. International Journal of Hospitality Management, 39, 71-83. doi:10.1016/j.ijhm.2014.01.01110.1016/j.ijhm.2014.01.011
Liua, M. T., Wong, I. A., Tseng, T.-H., Chang, A. W.-Y., & Phau, I. (2017). Applying consumer-based brand equity in luxury hotel branding. Journal of Business Research . doi:10.1016/j.jbusres.2017.06.01410.1016/j.jbusres.2017.06.014
Liuyi Ling, X. G. (2014). Opening the online marketplace: An examination of hotel pricing and travel agency on-line distribution of rooms. Tourism Management, 45, 234-243. doi:10.1016/j.tourman.2014.05.00310.1016/j.tourman.2014.05.003
Luis V. Casalóa, C. F. (2015). Do online hotel rating schemes influence booking behaviors? International Journal of Hospitality Management, 49, 28-36.10.1016/j.ijhm.2015.05.005
Ma, A., Law, R., & Ye, Q. (2008). The functionality of the performance of international chain hotel websites in Hong Kong, Shanghai and Beijing. Asian journal of tourism and hospitality research, 2, 13-24. Retrieved from http://hdl.handle.net/10397/63802
Martín, H. S., & Herrero, Á. (2012). Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework. Tourism Management, 33(2), 341-350. doi:https://doi.org/10.1016/j.tourman.2011.04.00310.1016/j.tourman.2011.04.003
Martin-Fuentes, E. (2016). Are guests of the same opinion as the hotel star-rate classification system? Journal of Hospitality and Tourism Management, 29, 126-134. doi:10.1016/j.jhtm.2016.06.00610.1016/j.jhtm.2016.06.006
Nath, A., & Singh, R. (2010). Evaluating the Performance and Quality of Web Services in Electronic Marketplaces. The 15th Americas Conference on Information Systems, AMCIS 2009, 7, pp. 43-59. San Francisco, California, USA.10.2979/esj.2010.7.1.43
Patrick, P. D., Sophie, T. v., & Christian, H. (2018). Digital marketing strategies, online reviews and hotel performance. International Journal of Hospitality Management, 17, 47–55. doi:10.1016/j.ijhm.2018.01.00310.1016/j.ijhm.2018.01.003
Priya, C., & Sharma, P. (2015, 1 9). Linear regression analysis using SPSS. Retrieved from projectguru: https://www.projectguru.in/publications/17-linear-regression-analysis/
Rahimnia, F. H. (2013). The impact of website content dimension and eTrust on e-marketing effectiveness: the case of Iranian commercialsaffron corporations. Inf. Manage, 50, 240-247.10.1016/j.im.2013.04.003
Rianthong, N., Dumrongsiri, A., & Kohda, Y. (2016). Optimizing customer searching experience of online hotel booking by sequencing hotel choices and selecting online reviews: A mathematical model approach. Tourism Management Perspectives, 20, 55–65. doi:10.1016/j.tmp.2016.07.00310.1016/j.tmp.2016.07.003
Schmidt, S., Cantallops, A. S., & Santos, C. P. (2008). The characteristics of hotel websites and their implications for website effectiveness. International Journal of Hospitality Management, 27, 504–516. doi:10.1016/j.ijhm.2007.08.00210.1016/j.ijhm.2007.08.002
Sparks, B. A. (2016). Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. Tourism Management, 53, 74-85.10.1016/j.tourman.2015.09.011
Tijana Radojevic, N. S. (2017). Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry. Cornel Hospitality . doi:10.1177/193896551668611410.1177/1938965516686114
Wang, L., Lawa, R., Guillet, B. D., Hung, K., & Fong, D. K. (2015). Impact of hotel website quality on online booking intentions: eTrust as a mediator. International Journal of Hospitality Management, 47, 108–115. doi:10.1016/j.ijhm.2015.03.01210.1016/j.ijhm.2015.03.012
Xiaolong Guo, X. Z. (2014). Online coopetition between hotels and online travel agencies: From the perspective of cash back after stay. Tourism Management Perspectives, 12, 104–112. doi:10.1016/j.tmp.2014.09.00510.1016/j.tmp.2014.09.005
Xiaolong Guoa, L. L. (2013). Optimal pricing strategy based on market segmentation for service products using online reservation systems: An application to hotel rooms. International Journal of Hospitality Management, 35, 274–281. doi:10.1016/j.ijhm.2013.07.00110.1016/j.ijhm.2013.07.001
Zeithaml, V., Parasuraman, A., & L.L.Berry. (1990). Delivering quality service: Balancing customer perceptions and expectations. New York, USA: The Free Press.
Zeng, L. P. (2012). User-based assessment of website creativity: a review and appraisal. Behav. Inform. Technol., 31(4), 383–400.10.1080/01449291003686203
Zhao, Y., Xu, X., & Wang, M. (2018). Predicting overall customer satisfaction: Big data evidence from hotel online. International Journal of Hospitality Management, 111-121. doi:10.1016/j.ijhm.2018.03.01710.1016/j.ijhm.2018.03.017
Anonymous. (2017, 06 01). Vietnamnet. Retrieved from Over 345 million in FDI poured into property: http://english.vietnamnet.vn/fms/business/173737/over--345-million-in-fdi-poured-into-property-sector.html.
Anonymous. (2018). Hospitality sector - EVBN The Hospitality market in Vietnam. Vietnam: EU-Vietnam business network. Retrieved 2018, from file:///E:/hoc%20PhD/hoc%20PhD/publication/zlin%20_2018/vietnam%20repor t/EVBN_Hospitality-Final_Report-Update-180517.pdf
VNA. (2018, July 7). Foreign tourism to Vietnam surges. Retrieved October 16, 2018, from Vietnam Investment Review: https://www.vir.com.vn/foreign-tourism-to-vietnam-surges-60796.html