References
- [1] Bowersox, D. J., Closs, D. J. & Cooper, M. B. (2002). Supply chain logistics management. New York: McGraw-Hill/Irwin.
- [2] Braithwaite, A. (2007). Global sourcing and supply. Donald Waters. Global Logistics. 5. (pp. 330-342). Great Britain: Kogan Page Limited. The Chartered Institute of Transport and Logistics.
- [3] Čambál, M. & Cibulka, V. (2008) Manufacturing enterprises logistics. (pp. 198). Bratislava: STU.
- [4] Kulińska, E. (2009). Fundamentals of logistics and supply chain management. Opole: Publishing House of the Opole University of Technology. Elsievier. Technovation 26 (5), 708–715.
- [5] Lambert, Douglas M, Stock, James R., & Ellram, Lisa M. (2005). Logistics. Brno: CP Books.
- [6] Rebitzer, W. D. (2007). The European Logistics Market: Growth and restructuring all across Europe. Europe Real Estate Yearbook. 112-121.
- [7] Tlapa, D. Limon, J., García-Alcaraz, J.L., Baez, Y. & Sánchez, C. (2016). Six sigma enablers in Mexican manufacturing companies: A proposed model. Ind. Manag. Data Syst. 926-959).
- [8] Council of Supply Chain Management Professionals. (2008). CSCMP Supply Chain Management Definitions http://cscmp.org/aboutcscmp/definitions.asp.
- [9] Lin, Z., Yu, Z., & Zhang, L. (2014). Performance outcomes of balanced scorecard application in hospital administration in China. China Economic Review 30. 1-15.
- [10] Funck, E. (2007). The balanced scorecard equates interests in healthcare organizations. Journal of Accounting and Organizational Change 3. 88-103.
- [11] Kaplan, R. S., & Norton, D. P. (2017). The Balanced Scorecard-Measures that Drive Performance. Harward Business Review. from https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2.
- [12] Mustafa, Z. & Jamaluddin, Z. (2017). Six sigma critical success factors in manufacturing industries. (pp. 1–8). AIP Conf. Proc.
- [13] Shaaban, S. & Darwish, A.S. (2016). Production systems: Successful applications and new challenges part one -Lean, six sigma, inventory, JIT and TOC., Prod. Plan. Control 27, pp. 539–540.
- [14] Madhani, P. M. (2017). Six Sigma Deployment in Sales and Marketing: Enhancing Competitive Advantages. IUP J. Bus. Strategy, 40-63.
- [15] Kwak, Y. H. & Anbari, F. T. (2006). Benefits, obstacles, and future of six sigma approach. Elsievier. Technovation 26, 708–715.
- [16] Messner, M., Becker, A., Schaeffer, U. & Binder, C. (2008). Legitimacy and Identity in Germanic Management Accounting Research. European Accounting Review. 17, 129-159.
- [17] Eschenbach. R. (2004). Controlling. (pp. 814).Praha: ASPI.
- [18] Lakhal, L, Pasin, F. & Liman M. (2006). Quality management practices and their impact onperformance. International Journal of Quality &Reliability Management, 23(6), 625-646.
- [19] Gejdoš, P. & Potkány, M. (2016). Total quality management. (pp. 249). Zvolen: Technická univerzita vo Zvolene.
- [20] Burn, A. (2010). Critical success factors of six sigma implementation in Italian companies. International Journal of Production Economics. 1-7.
- [21] Gharakhani, D., Rahmati, H., Farrokhi, M., & Farahmandian, A. (2013). Total Quality Management and Organizational Performance. American Journal of Industrial Engineering, 1(3), 46-50.
- [22] Aherne, J. & Whelton, J. (2010). Applying Lean in Healthcare: A Collection of International Case Studies. New York NY: Productivity Press.
- [23] Frąś J. (2013). Total quality management in logistics. (pp. 382) Poznań: Wyd. Wyższej Szkoły Logistyki w Poznaniu.
- [24] Bayney, R. (2005). Benchmarking in mental health: an introduction for psychiatrists. Adv Psychiatr Treat 11(4), 305 – 314.
- [25] Ellis J. (2006). All Inclusive Benchmarking. Journal of Nursing Management 14 (5), 377–83).
- [26] Rimarčík, M. (2007). Statistics for practice. (pp. 200). Košice: Médium.
- [27] Stat Soft. Inc. (2013). STATISTICA (data analysis software system), version 12.
- [28] Stehlik, A. (2003). Logistics - the strategic factor of managerial success. (p.236). Brno: Studio Kontrast.