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Evaluation of Transport Processes Quality with Servqual and TUL Methods Cover

Evaluation of Transport Processes Quality with Servqual and TUL Methods

LOGI – Scientific Journal on Transport and Logistics
Volume 9 (2018): Issue 2 (November 2018)
By: Aleksander Sładkowski,  Maria Cieśla and  Bartosz Krupa  
Open Access
|Dec 2018

Authors

Aleksander Sładkowski

aleksander.sladkowski@polsl.pl

Prof. Aleksander Sładkowski, Dr. habil., Dr.h.c. mult. Silesian University of Technology, Faculty of Transport. Krasińskiego, Katowice, Poland

Maria Cieśla

maria.ciesla@polsl.pl

Prof. Aleksander Sładkowski, Dr. habil., Dr.h.c. mult. Silesian University of Technology, Faculty of Transport. Krasińskiego, Katowice, Poland

Bartosz Krupa

bartoszkrupa1991@gmail.com

Prof. Aleksander Sładkowski, Dr. habil., Dr.h.c. mult. Silesian University of Technology, Faculty of Transport. Krasińskiego, Katowice, Poland
DOI: https://doi.org/10.2478/logi-2018-0019 | Journal eISSN: 2336-3037
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Language: English
Page range: 61 - 72
Published on: Dec 14, 2018
Published by: Institute of Technology and Business in České Budějovice
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Servqual method,
transport process evaluation,
transport process quality
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping

© 2018 Aleksander Sładkowski, Maria Cieśla, Bartosz Krupa, published by Institute of Technology and Business in České Budějovice
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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