Arnold, J.E., C.L.H. Kam, and M.K. Tanenhaus. 2007. “If You Say Thee uh You Are Describing Something Hard: The On-Line Attribution of Disfluency During Reference Comprehension.” Journal of Experimental Psychology: Learning, Memory, and Cognition 33(5): 914–930. DOI: https://doi.org/10.1037/0278-7393.33.5.914.10.1037/0278-7393.33.5.914
Boomer, D.S. 1965. “Hesitation and Grammatical Encoding.” Language and Speech 8(3): 148–158. DOI: https://doi.org/10.1177%2F002383096500800302.10.1177/002383096500800302
Bortfeld, H., S.D. Leon, J.E. Bloom, M.F. Schober, and S.E. Brennan. 2001. “Disfluency Rates in Conversation: Effects of Age, Relationship, Topic, Role, and Gender.” Language and Speech 44(2): 123–149. DOI: https://doi.org/10.1177%2F00238309010440020101.10.1177/00238309010440020101
Conrad, F.G., J.S. Broome, J.R. Benkí, F. Kreuter, R.M. Groves, D. Vannette, and C. McClain. 2013. “Interviewer speech and the success of survey invitations.” Journal of the Royal Statistical Society: Series A (Statistics in Society) 176(1): 191–210. DOI: https://doi.org/10.1111/j.1467-985X.2012.01064.x.10.1111/j.1467-985X.2012.01064.x
Dijkstra, W. and J. Smit. 2002. “Persuading Reluctant Recipients in Telephone Surveys.” In Survey Nonresponse, edited by R.M. Groves, D.A. Dillman, J.L. Eltinge, and R.A. Little, 121–134. New York: John Wiley & Sons.
Draisma, S. and W. Dijkstra. 2004. “Response Latency and (Para)linguistic Expression as Indicators of Response Error.” In Methods for Testing and Evaluating Survey Questionnaires, edited by S. Presser, J.M. Rothgeb, M.P. Couper, J.T. Lessler, E. Martin, J. Martin, and E. Singer, 131–148. New York: Springer-Verlag.10.1002/0471654728.ch7
Draisma, S., Y. Ongena, and W. Dijkstra. 2005. “Qualified Answers and Other Doubt Expressions as Indicators of Cognitive Problems in a Health Survey.” American Association for Public Opinion Research Conference, Miami Beach, FL, May 2005. Available at: http://www.asasrms.org/Proceedings/y2005f.html (accessed June 2019).
Fox Tree, J.E. 2007. “Folk notions of um and uh, you know, and like.” Text & Talk – An Interdisciplinary Journal of Language, Discourse Communication Studies 23(3): 297–314. DOI: https://doi.org/10.1515/TEXT.2007.012.10.1515/TEXT.2007.012
Groves, R.M. and M.P. Couper. 1996. “Contact-Level Influences on Cooperation in Face-to-Face Surveys.” Journal of Official Statistics 12(1): 63–83. Available at: https://www.scb.se/contentassets/ca21efb41fee47d293bbee5bf7be7fb3/contact-level-influences-on-cooperation-in-face-to-face-surveys.pdf (accessed June 2019).
Groves, R.M. and K. McGonagle. 2001. “A Theory-Guided Interviewer Training Protocol Regarding Survey Participation.” Journal of Official Statistics 17(2): 249–266. Available at: https://www.scb.se/contentassets/ca21efb41fee47d293bbee5bf7be7fb3/a-theory-guided-interviewer-training-protocol-regardingsurvey-participation.pdf (accessed June 2019).
Groves, R.M., B.C. O’Hare, D. Gould-Smith, J.R. Benkí, and P. Maher. 2008. “Telephone Interviewer Voice Characteristics and the Survey Participation Decision.” In Advances in Telephone Survey Methodology, edited by J.M. Lepkowski, C. Tucker, J.M. Brick, E.D. De Leeuw, L. Japec, P.J. Lavrakas, M.W. Link, and R.L. Sangster, 385–400. New Jersey: John Wiley & Sons.10.1002/9780470173404.ch18
Hauser, R.M. 2005. “Survey Response in the Long Run: The Wisconsin Longitudinal Study.” Field Methods 17(1): 3–29. DOI: https://doi.org/10.1177%2F1525822X04272452.10.1177/1525822X04272452
Houtkoop-Steenstra, H. and H. van den Bergh. 2002. “Effects of Introductions in Large-Scale Telephone Survey Interviews.” In Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview, edited by D.W. Maynard, H. Houtkoop-Steenstra, N.C. Schaeffer, and J. van der Zouwen, 205–218. New York: Wiley.
Maynard, D.W., J. Freese, and N.C. Schaeffer. 2010. “Calling for Participation: Requests, Blocking Moves, and Rational (Inter)action in Survey Introductions.” American Sociological Review 75(5): 791–814. DOI: https://doi.org/10.1177%2F0003122410379582.
Maynard, D.W. and N.C. Schaeffer. 1997. “Keeping the Gate: Declinations of the Request to Participate in a Telephone Survey Interview.” Sociological Methods & Research 26(1): 34–79. DOI: https://doi.org/10.1177%2F0049124197026001002.10.1177/0049124197026001002
Maynard, D.W., H. Houtkoop-Steenstra, N.C. Schaffer, and J. van der Zouwen. 2002. Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview, edited by D.W. Maynard, H. Houtkoop-Steenstra, N.C. Schaeffer, and J. van der Zouwen. New York: Wiley.
Oksenberg, L. and C.F. Cannell. 1988. “Effects of Interviewer Vocal Characteristics on Nonresponse.” In Telephone Survey Methodology, edited by R.M. Groves, P.P. Biemer, L.E. Lyberg, J.T. Massey, W.L. Nicholls II, and J. Waksberg, 257–272. New York: John Wiley & Sons.
Schaeffer, N.C. forthcoming. “Interaction before and during the survey interview: Insights from conversation analysis.” International Journal of Social Research Methodology.
Schaeffer, N.C. and J. Dykema. 2011. “Response 1 to Fowler’s Chapter: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions.” In Question Evaluation Methods: Contributing to the Science of Data Quality, edited by J. Madans, K. Miller, A. Maitland, and G. Willis, 23–39. Hoboken, NJ: John Wiley & Sons, Inc.10.1002/9781118037003.ch3
Schaeffer, N.C., D. Garbarski, J. Freese, and D.W. Maynard. 2013. “An Interactional Model of the Call for Participation in the Survey Interview: Actions and Reactions in the Survey Recruitment Call.” Public Opinion Quarterly 77(1): 323–351. DOI: https://doi.org/10.1093/poq/nft006.10.1093/poq/nft006407289424976648
Schaeffer, N.C. and D.W. Maynard. 2002. “Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews.” In Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview, edited by D.W. Maynard, H. Houtkoop-Steenstra, N.C. Schaeffer, and J. van der Zouwen, 261–280. New York: Wiley.
Schaeffer, N.C., B.H. Min, T. Purnell, D. Garbarski, and J. Dykema. 2018. “Greeting and Response: Predicting Participation from the Call Opening?” Journal of Survey Statistics and Methodology 1(1): 122–148. DOI: https://doi.org/10.1093/jssam/smx014.10.1093/jssam/smx014
Schober, M.F., F.G. Conrad, W. Dijkstra, and Y.P. Ongena. 2012. “Disfluencies and Gaze Aversion in Unreliable Responses to Survey Questions.” Journal of Official Statistics 28(4): 555–582. Available at: https://www.scb.se/contentassets/ca21efb41fee47d293bbee5bf7be7fb3/disfluencies-and-gaze-aversion-in-unreliable-responses-to-survey-questions.pdf (accessed June 2019).
Sharf, D.J. and M.E. Lehman. 1984. “Relationship between the speech characteristics and effectiveness of telephone interviewers.” Journal of Phonetics 12(3): 219–228. Abstract: https://psycnet.apa.org/record/1985-22253-001 (accessed June 2019).10.1016/S0095-4470(19)30878-2
Shriberg, E. 1996. “Disfluencies in Switchboard.” Proceedings, International Conference on Spoken Language Processing (ICSLP ’96), Vol. Addendum, 11–14. Philadelphia, PA, October 3–6, 1996. Available at: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.16.5822&rep=rep1&type=pdf (accessed June 2019).
Sturgis, P. and P. Campanelli. 1998. “The Scope for Reducing Refusals in Household Surveys: An Investigation Based on Transcripts of Tape-Recorded Doorstep Interactions.” Journal of the Market Research Society 40(2): 121–139. Available at: https://search.proquest.com/docview/214805239/fulltextPDF/7DBB4A59542349A9PQ/1?accountid=465 (accessed June 2019).10.1177/147078539804000207
Van der Vaart, W., Y. Ongena, A. Hoogendoorn, and W. Dijkstra. 2006. “Do Interviewers’ Voice Characteristics Influence Cooperation Rates in Telephone Surveys?” International Journal of Public Opinion Research 18(4): 488–499. DOI: https://doi.org/10.1093/ijpor/edh117.10.1093/ijpor/edh117