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Properties of a modelled call centre Cover

Properties of a modelled call centre

Journal of Electrical Engineering
Volume 71 (2020): Issue 2 (April 2020)
By: Ivan Baronak,  Matej Hartmann and  Robert Polacek  
Open Access
|May 2020

Authors

Ivan Baronak

ivan.baronak@ut.fei.stuba.sk

Slovak Technical University in Bratislava, Faculty of Electrical Engineering, Department of Telecommunication Engineering, Bratislava, Slovakia

Matej Hartmann

matej.hartmann@gmail.com

Slovak Technical University in Bratislava, Faculty of Electrical Engineering, Department of Telecommunication Engineering, Bratislava, Slovakia

Robert Polacek

xpolacekr2@is.stuba.sk

Slovak Technical University in Bratislava, Faculty of Electrical Engineering, Department of Telecommunication Engineering, Bratislava, Slovakia
DOI: https://doi.org/10.2478/jee-2020-0014 | Journal eISSN: 1339-309X | Journal ISSN: 1335-3632
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Language: English
Page range: 96 - 102
Published on: May 13, 2020
Published by: Slovak University of Technology in Bratislava
In partnership with: Paradigm Publishing Services
Publication frequency: 6 issues per year
Keywords:
call centre,
IVR,
mass service system,
call agent,
Erlang equations
Related subjects:
Engineering,
Introductions and overviews,
Engineering, other

© 2020 Ivan Baronak, Matej Hartmann, Robert Polacek, published by Slovak University of Technology in Bratislava
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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