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Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan Cover

Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan

Open Access
|Jun 2024

Authors

Ritesh Patel

ritesh@nirmauni.ac.in

Institute of Management, Nirma University, Ahmedabad, India

Anand Kumar Mishra

20ms0002@rgipt.ac.in

Rajiv Gandhi Institute of Petroleum Technology, Uttar Pradesh, India

Muhammad Zubair Chishti

chishtimz9@gmail.com

School of Business, Zhengzhou University, Department of Economics, University of Chakwal, Henan

Tejas M. Modi

tejas@skips.in

St. Kabir Institute of Professional Studies, Ahmedabad, India
Language: English
Page range: 213 - 228
Submitted on: Apr 8, 2023
|
Accepted on: Sep 13, 2023
|
Published on: Jun 7, 2024
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2024 Ritesh Patel, Anand Kumar Mishra, Muhammad Zubair Chishti, Tejas M. Modi, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution 4.0 License.