Relationship Between Internet Banking Service Quality, e-Customer Satisfaction, and Loyalty: A Comparative Study of India and Pakistan
Authors
Anand Kumar Mishra
Rajiv Gandhi Institute of Petroleum Technology, Uttar Pradesh, India
Muhammad Zubair Chishti
School of Business, Zhengzhou University, Department of Economics, University of Chakwal, Henan
DOI: https://doi.org/10.2478/jcbtp-2024-0019 | Journal eISSN: 2336-9205
Language: English
Page range: 213 - 228
Submitted on: Apr 8, 2023
Accepted on: Sep 13, 2023
Published on: Jun 7, 2024
Published by: Central Bank of Montenegro
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
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© 2024 Ritesh Patel, Anand Kumar Mishra, Muhammad Zubair Chishti, Tejas M. Modi, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution 4.0 License.