Figure 1.
Research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_SERVICE, prescribed-role service; W_E, work engagement.
Source: own study.
Figure 2.
Mean values of intrinsic job-related motivators.
Source: own study.
Table 1.
Mean values and standard deviations
| Characteristics | IM | W_E | PR_R SERVICE | EX_R SERVICE |
|---|---|---|---|---|
| Mean | 4.39 | 3.85 | 4.37 | 4.00 |
| St. Dev. | 0.66 | 0.56 | 0.51 | 0.76 |
Figure 3.
Verified research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_ SERVICE, Prescribed-role customer service; W_E, work engagement.
Source: own study.