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Promoting hotel employees’ work engagement and its service outcomes: The critical role of intrinsic motivation Cover

Promoting hotel employees’ work engagement and its service outcomes: The critical role of intrinsic motivation

International Journal of Management and Economics
Volume 59 (2023): Issue 3 (September 2023)
By: Aleksandra Grobelna and  Ewa Wyszkowska-Wróbel  
Open Access
|Sep 2023

Figures & Tables

Figure 1.

Research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_SERVICE, prescribed-role service; W_E, work engagement. Source: own study.
Research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_SERVICE, prescribed-role service; W_E, work engagement. Source: own study.

Figure 2.

Mean values of intrinsic job-related motivators. Source: own study.
Mean values of intrinsic job-related motivators. Source: own study.

Figure 3.

Verified research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_ SERVICE, Prescribed-role customer service; W_E, work engagement. Source: own study.
Verified research concept. EX_R_SERVICE, extra-role customer service; IM, intrinsic job-related motivators; PR_R_ SERVICE, Prescribed-role customer service; W_E, work engagement. Source: own study.

Mean values and standard deviations

CharacteristicsIMW_EPR_R SERVICEEX_R SERVICE
Mean4.393.854.374.00
St. Dev.0.660.560.510.76
DOI: https://doi.org/10.2478/ijme-2023-0011 | Journal eISSN: 2543-5361 | Journal ISSN: 2299-9701
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Language: English
Page range: 264 - 274
Submitted on: Oct 23, 2022
Accepted on: Feb 28, 2023
Published on: Sep 30, 2023
Published by: Warsaw School of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
hotel customer service,
intrinsic motivation,
work engagement
Related subjects:
Business and economics,
Political economics,
Economic theory, systems and structures,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2023 Aleksandra Grobelna, Ewa Wyszkowska-Wróbel, published by Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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