Figure 1
Performance Indicators (Gilhespy 1999: 41ff)_
| 1. | Access maximisation |
| 2. | Attendance maximisation |
| 3. | Diversity/multiculturalism |
| 4. | Economy maximisation |
| 5. | Education |
| 6. | Excellence |
| 7. | Innovation |
| 8. | Revenue maximisation |
| 9. | Service quality maximisation |
| 10. | Social cohesion |
| 11. | Economic importance and impact |
| 12. | Prestige (author's note: reputation!) |
| 13. | Quality of life (Publicness) |
Experts interviewed (anonymised representation)
| E1 | Operative manager |
| E2 | Operative manager |
| E3 | Commercial manager |
| E4 | Commercial manager |
| E5 | Human resources manager |
| E6 | Artist manager |
| E7 | Artist manager |
| E8 | Sponsor |
| E9 | Sponsor |
| E10 | Cultural journalist |
| E11 | State politician |
| E12 | Local politician |
| E13 | Renowned artist |
| E14 | Renowned artist |