Have a personal or library account? Click to login

Analysis of Effects of Service Quality and Loyalty on Interest Rates of Basketball Athletes in Sahabat Basketball Club Yogyakarta

Open Access
|Jul 2020

References

  1. Ardian, R., Suharjana, S., & Burhaein, E. (2019). Effect of progressive and repetitive part methods against the accuracy of kicking in football extracurricular students. ScienceRise, 1(7), 40–44. https://doi.org/10.15587/2313-8416.2019.17431810.15587/2313-8416.2019.174318
  2. Avourdiadou, S., & Theodorakis, N. D. (2014). The development of loyalty among novice and experienced customers of sport and fitness centres. Sport Management Review, 17(4), 419–431. https://doi.org/10.1016/j.smr.2014.02.00110.1016/j.smr.2014.02.001
  3. Burhaein, E. (2017a). Aktivitas Fisik Olahraga untuk Pertumbuhan dan Perkembangan Siswa SD. Indonesian Journal of Primary Education, 1(1), 51–58. https://doi.org/10.17509/ijpe.v1i1.749710.17509/ijpe.v1i1.7497
  4. Burhaein, E. (2017b). Aktivitas Permainan Tradisional Berbasis Neurosainslearning Sebagai Pendidikan Karakter Bagi Anak Tunalaras. Jurnal SPORTIF : Jurnal Penelitian Pembelajaran, 3(1), 55. https://doi.org/10.29407/js_unpgri.v3i1.58010.29407/js_unpgri.v3i1.580
  5. Creswell, J., W. (2009). Mapping the Field of Mixed Methods Research. Journal of Mixed Methods Research, 3(2), 95–108. https://doi.org/10.1086/33991310.1086/339913
  6. Crosby, L. A., Evans, K. R., Cowles, D., Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54(3), 68–81. Retrieved from http://www.jstor.org/stable/125181710.1177/002224299005400306
  7. Ennew, C. T., & Binks, M. R. (1999). Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study. Journal of Business Research 46, 46(2), 121–132. https://doi.org/10.1016/S0148-2963(98)00016-210.1016/S0148-2963(98)00016-2
  8. Fillis, I., & Mackay, C. (2014). Moving beyond fan typologies: The impact of social integration on team loyalty in football. Journal of Marketing Management, 30(3–4), 334–363. https://doi.org/10.1080/0267257X.2013.81357510.1080/0267257X.2013.813575
  9. Funk, D. C., & James, J. D. (2006). Consumer Loyalty : The Meaning of Attachment in the Development of Sport Team Allegiance. Journal of Sport Management, 20(2), 189–217. https://doi.org/10.1123/jsm.20.2.18910.1123/jsm.20.2.189
  10. Grönroos, C. (2001). Guru’s view The perceived service quality concept - a mistake? Managing Service Quality, 11(3), 150–152. https://doi.org/10.1108/0960452011039338610.1108/09604520110393386
  11. Kim, P., & Han, J. (2013). Effects of Job Satisfaction on Service Quality, Customer Satisfaction, and Customer Loyalty: The Case of a Local State-Owned Enterprise*. WSEAS TRANSACTIONS on BUSINESS and ECONOMICS, 10(1), 49–68.
  12. Kyle, G., Graefe, A., Manning, R., & Bacon, J. (2004). Predictors of Behavioral Loyalty Among Hikers Along the Appalachian Trail Predictors of Behavioral Loyalty Among Hikers Along the Appalachian Trail. Leisure Sciences: An Interdisciplinary Journal, 26(1), 99–118. https://doi.org/10.1080/0149040049027267510.1080/01490400490272675
  13. Mosahab, R., Mahamad, O., & Ramayah, T. (2010). Service Quality, Customer Satisfaction and Loyalty : A Test of Mediation. International Business Research, 3(4), 72–80. https://doi.org/10.5539/ibr.v3n4p7210.5539/ibr.v3n4p72
  14. Mustofa, F., Mansur, M., & Burhaein, E. (2019). Differences in the effect of learning methods massed practice throwing and distributed distributed practice on learning outcomes skills for the accuracy of top softball. Journal of Sport Sciences Researches, 4(2), 213–222. https://doi.org/10.25307/jssr.57179310.25307/jssr.571793
  15. Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate reputation in customers ’ retention decisions in services. Journal of Retailing and Consumer Services, 8(4), 227–236. https://doi.org/10.1016/S0969-6989(00)00029-110.1016/S0969-6989(00)00029-1
  16. Nusair, K., Yoon, H. J., Naipaul, S., & Parsa, H. G. (2010). Effect of price discount frames and levels on consumers’ perceptions in low-end service industries. International Journal of Contemporary Hospitality Management, 22(6), 814–835. https://doi.org/10.1108/0959611101106310610.1108/09596111011063106
  17. Olorunniwo, F., Hsu, M. K., & Udo, G. J. (2006). Service quality, customer satisfaction, and behavioral intentions in the service factory. Journal of Services Marketing, 20(1), 59–72. https://doi.org/10.1108/0887604061064658110.1108/08876040610646581
  18. Phytanza, D. T. P., & Burhaein, E. (2019). Aquatic activities as play therapy children autism spectrum disorder. International Journal of Disabilities Sports and Health Sciences, 2(2), 64–71. https://doi.org/10.33438/ijdshs.65208610.33438/ijdshs.652086
  19. Phytanza, D. T. P., Burhaein, E., Sukoco, S., & Ghautama, S. W. (2018). Life Skill Dimension based on Unified Sports Soccer Program in Physical Education of Intellectual Disability. Yaşam Becerileri Psikoloji Dergisi, 2(4), 199–205. https://doi.org/https://doi.org/10.31461/ybpd.45386510.31461/ybpd.453865
  20. Pooley, J. C. (1980). The sport fan: A social-psychology of misbehaviour. Canada: Canadian Association for Health, Physical Education and Recreation.
  21. Pramantik, I. A. D., & Burhaein, E. (2019). Disabilities Sports & Health Science A Floor Time Approach to Improve Learning Outcomes of the Body Roll to the Side in Adaptive Physical Education Learning : Classroom Action Research Study on Two Cerebral Palsy Students. International Journal of Disabilities Sports and Health Sciences, 2(2), 45–53. https://doi.org/10.33438/ijdshs.65206110.33438/ijdshs.652061
  22. Purnomo, I. D., Tomoliyus, T., & Burhaein, E. (2019). Development of Learning Activities Playing a Ball on a Goal To Improve Manipulative Skills For Lower Class Students. Proceedings of the 1st International Conference on Science and Technology for an Internet of Things. https://doi.org/10.4108/eai.19-10-2018.228171610.4108/eai.19-10-2018.2281716
  23. Santos, J. (2003). E-service quality : a model of virtual service quality dimensions E-service quality : a model of virtual service quality dimensions. Managing Service Quality, 13(3), 233–246. https://doi.org/10.1108/0960452031047649010.1108/09604520310476490
  24. Soteriou, A. C., & Stavrinides, Y. (1997). An internal customer service quality data envelopment analysis model for bank. International Journal of Operations & Production Management, 7(8), 780–789. https://doi.org/10.1108/0144357971017555610.1108/01443579710175556
  25. Ulaga, W., & Eggert, A. (2006). Relationship value and relationship quality Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3/4), 311–327. https://doi.org/10.1108/0309056061064807510.1108/03090560610648075
  26. Yildiz, S. M., & Kara, A. (2012). A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale. International Journal of Sports Marketing & Sponsorship, 13(3), 26–45. https://doi.org/10.1108/ijsms-13-03-2012
  27. Zagnoli, P., & Radicchi, E. (2010). Sport in Society: Cultures, Commerce, Media, Politics The football-fan community as a determinant stakeholder in value co-creation. (October 2014), 37–41. https://doi.org/10.1080/17430437.2010.52094110.1080/17430437.2010.520941
  28. Zineldin, M. (2006). The quality of health care and patient satisfaction. International Journal of Health Care Quality Assurance, 19(1), 60–92. https://doi.org/10.1108/0952686061064260910.1108/09526860610642609
DOI: https://doi.org/10.2478/hjbpa-2020-0025 | Journal eISSN: 2067-9785 | Journal ISSN: 2457-5720
Language: English
Page range: 151 - 160
Submitted on: Dec 1, 2019
Accepted on: Dec 1, 2019
Published on: Jul 16, 2020
Published by: Association Holistic Research Academic (Hora)
In partnership with: Paradigm Publishing Services
Publication frequency: 3 times per year

© 2020 Kukuh Hardopo Putro, Siswantoyo,, Mohd Salleh Aman, published by Association Holistic Research Academic (Hora)
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.