Preliminary construction of evaluation indicator system for inpatients’ nursing service needs in tertiary general hospital

Li, Shao-Ling; Cui, Yan; Lu, Xiao-Hong; Liu, Xiao-Min; Gu, Ru-Ting; Wei, Li-Li

doi:10.2478/fon-2020-0013

Abstract

Objectives

To construct a comprehensive evaluation indicator system for inpatients’ nursing service needs in tertiary general hospital and to provide evidence for identifying and meeting the needs of inpatients’ nursing services.

Method

We used the Delphi method to conduct two rounds of expert consultations with 41 experts.

Result

The indicator system consisting of 5 first-level indicators and 48 second-level indicators was preliminarily constructed.

Conclusions

We formed an evaluation indicator system for inpatients’ nursing service needs in tertiary general hospital and classified it into five categories: hospital environment, nursing attitude, nursing skills, information exchange, and emotional support. The indicator system is scientific and reliable. It can provide a basis for nursing staffs to identify and meet the needs of inpatients’ care services.

References

National Health and Family Planning Commission of the People's Republic of China. Notice of the General Office of the State Council on Printing and Distributing the Key Tasks for Deepening the Reform of the Medical and Health System in 2016. 2016. http://www.nhc.gov.cn/tigs/s7846/201604/ede9ab7526aa4222a56c7b906ae334af.shtml. Accessed May 26, 2018.
Search in Google Scholar Back to article
Lynn MR, Mcmillen BJ, Sidani S. Understanding and measuring patients’ assessment of the quality of nursing care. Nurs Res. 2007;56: 159–166.
Search in Google Scholar Back to article
Van Oostveen CJ, Gouma DJ, Bakker PJ, Ubbink DT. Quantifying the demand for hospital care services: a time and motion study. BMC Health Services Res. 2015;15:1–10.
Search in Google Scholar Back to article
Zhou X, Zhu HZ, Cui J. Investigation of current status of psychological states in seeking medical advice of patients in a class III grade I hospital in Shanghai. Nurs J Chin People's Liberation Army. 2016;33:20–22.
Search in Google Scholar Back to article
Senarat U, Gunawardena NS. Development of an instrument to measure patient perception of the quality of nursing care and related hospital services at the national hospital of Sri Lanka. Asian Nurs Res. 2011;5:71–80.
Search in Google Scholar Back to article
Wong EL, Coulter A, Cheung AW, Yam CH, Yeoh EK, Griffiths S. Item generation in the development of an inpatient experience questionnaire: a qualitative study. BMC Health Serv Res. 2013; 13:265.
Search in Google Scholar Back to article
Senarat U, Gunawardena NS. Development of an instrument to measure patient perception of the quality of nursing care and related hospital services at the National Hospital of Sri Lanka. Asian Nurs Res., 2011;5:71–80.
Search in Google Scholar Back to article
Izumi S, Baggs JG, Knafl KA. Quality nursing care for hospitalized patients with advanced illness: concept development. Res Nurs Health. 2010;33: 299–315.
Search in Google Scholar Back to article
Bai XL. Surveying the inpatients’ demand of nursing humanistic care. Chin Health Serv Manage. 2015;32:102–104 (in Chinese).
Search in Google Scholar Back to article
Li SL, Wei LL, Song L. Qualitative research on the service experience and medical needs of patients hospitalized in three general hospitals. Chin J Modern Nurs. 2016;6:770–773 (in Chinese).
Search in Google Scholar Back to article
Li SL, Wei LL, Song L. Qualitative study on needs and practice of nursing service in inpatients in third grade A general hospitals. Chin Nurs Res. 2016;2:206–209 (in Chinese).
Search in Google Scholar Back to article
Liu KJ, Liu TF. Research on the construction of third party accreditation mode in response to medical institute. Chin Hosp. 2016;20:42–44 (in Chinese).
Search in Google Scholar Back to article
Zeng G, Li H. Modern epidemiological methods and applications. Beijing: Beijing Normal University Press; 2004:47–59.
Search in Google Scholar Back to article
Chang AM, Gardner GE, Duffield C, Ramis MA. A Delphi study to validate an advanced practice nursing tool. J Adv Nurs. 2010;66:2320–2330.
Search in Google Scholar Back to article
Wang CZ, Si Q. A study of data statistical processing method of Delphi method and its application. J Inner Mongolia Fin Econ Coll (Comprehensive version). 2011;9:92–96.
Search in Google Scholar Back to article
Macfadyen JS. Holistic nursing: innovatively addressing health care needs? Holistic Nurs Pract. 2013;27:4–5.
Search in Google Scholar Back to article
Deng XL, Chen Q. The evaluation of public environmental safety and related research of the elderly patients in hospital. Chin J Hosp Admin. 2017;6:469–471.
Search in Google Scholar Back to article
Xiu Y, Zhang TH. Reflection on service attitude of doctors: a perspective from attitude theory of social psychology. Med Philos. 2012;33:22–24.
Search in Google Scholar Back to article
Wang X, Li XY. Analysis of the needs for nursing services in patients admitted to tertiary hospitals and counter measures. J Nurs Sci. 2017;23:51–53.
Search in Google Scholar Back to article
Köberich S, Feuchtinger J, Farin E. Factors influencing hospitalized patients’ perception of individualized nursing care: a cross-sectional study. BMC Nurs. 2016;15:1–11.
Search in Google Scholar Back to article
Nadi A, Shojaee J, Abedi G, Siamian H, Abedini E, Rostami F. Patients’ expectations and perceptions of service quality in the selected hospitals. Med Arch. 2016;70:135–139.
Search in Google Scholar Back to article
Pervin T, Gitmez A, Boothby MRK. An investigation of emotional labor strategies on the basis of empathy among nurses working at intensive care and inpatient units. Anadolu Psikiyatri Dergisi. 2014;15:45–54.
Search in Google Scholar Back to article