Assessment of the Impact of Technological Innovations on Managerial Productivity in Developing Countries: Evidence From Kosovo

Kushtrim Gashi; Vesel Usaj

doi:10.2478/foli-2026-0003

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Assessment of the Impact of Technological Innovations on Managerial Productivity in Developing Countries: Evidence From Kosovo

Folia Oeconomica Stetinensia

Volume 26 (2026): Issue 1 (June 2026)

By: Kushtrim Gashi and Vesel Usaj

Open Access

|Jun 2026

Abstract

Research background

Microfinance institutions (MFIs) play a critical role in providing financial services to underserved populations in developing countries. However, their sustainability and efficiency are increasingly reliant on managerial productivity, which is influenced by technological innovation. Despite growing interest in this area, limited empirical research exists on the specific impact of technological advancements on management efficiency in MFIs, particularly in developing contexts such as Kosovo. This study addresses this gap by exploring the relationship between technological innovation and managerial productivity in MFIs.

Purpose

The study aims to investigate the extent to which technological innovation influences the productivity of managers in MFIs, focusing on developing countries, with Kosovo serving as a case study.

Research methodology

A quantitative research methodology was adopted, utilizing correlation and regression analyses to examine the relationship between technological innovation and managerial productivity. Data were collected from 105 participants across 15 MFIs in Kosovo, focusing on variables such as product innovation, customer service, operational flexibility, and employee productivity.

Results

The findings reveal a significant positive correlation between technological innovation and managerial productivity in MFIs. Factors such as product innovation, customer service, and operational flexibility emerged as key drivers of productivity growth, while operational processes and risk management exhibited a negative influence.

Novelty

This research contributes to the literature by providing empirical evidence on the impact of technological innovation on managerial productivity within MFIs in developing countries. The study offers actionable insights for stakeholders, emphasizing the critical role of innovation in enhancing operational efficiency and achieving sustainable growth in the microfinance sector.

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Articles in this issue

DOI: https://doi.org/10.2478/foli-2026-0003 | Journal eISSN: 1898-0198 | Journal ISSN: 1730-4237

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Language: English

Page range: 46 - 69

Submitted on: Jan 26, 2025

Accepted on: Mar 4, 2026

Published on: Jun 29, 2026

Published by: University of Szczecin

In partnership with: Paradigm Publishing Services

Keywords:

technological innovation,

managerial productivity,

microfinance institutions,

developing countries,

innovation impact

Related subjects:

Business and economics,

Political economics,

Political economics, other

© 2026 Kushtrim Gashi, Vesel Usaj, published by University of Szczecin
This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 License.

Volume 26 (2026): Issue 1 (June 2026)