Have a personal or library account? Click to login
Supply Chain Sustainability and Financial Performance: The Role of E-Commerce, Digital Banking and Digital Marketing of SMEs Cover

Supply Chain Sustainability and Financial Performance: The Role of E-Commerce, Digital Banking and Digital Marketing of SMEs

Open Access
|Feb 2025

References

  1. Al Mashalah, H., Hassini, E., Gunasekaran, A., & Bhatt, D. (2022). The impact of digital transformation on supply chains through e-commerce: Literature review and a conceptual framework. Transportation Research Part E: Logistics and Transportation Review, 165, 102837. https://doi.org/10.1016/j.tre.2022.102837
  2. Adam, M., Ibrahim, M., Ikramuddin, I., & Syahputra, H. (2020). The role of digital marketing platforms on supply chain management for customer satisfaction and loyalty in small and medium enterprises (SMEs) in Indonesia. International Journal of Supply Chain Management, 9(3), 1210-1220. https://core.ac.uk/download/pdf/328146431.pdf
  3. Ambarwati, D., Hermawan, A., & Munawaroh, N. A. (2024). E-Commerce Adoption, Social Media Marketing Strategy and MSME Performance: The Mediating Role of Business Sustainability in the Creative Industry. International Journal of Economics, Business and Innovation Research, 3(03), 89-111. https://www.e-journal.citakonsultindo.or.id/index.php/IJEBIR/article/view/831
  4. Amornkitvikai, Y., Tham, S. Y., Harvie, C., & Buachoom, W. W. (2022). Barriers and factors affecting the e-commerce sustainability of Thai Micro-, Small-and Medium-Sized Enterprises (MSMEs). Sustainability, 14(14), 8476. https://doi.org/10.3390/su14148476
  5. Barykin, S. E., Smirnova, E. A., Chzhao, D., Kapustina, I. V., Sergeev, S. M., Mikhalchevsky, Y. Y., ... & Moiseev, N. (2021). Digital echelons and interfaces within value chains: end-to-end marketing and logistics integration. Sustainability, 13(24), 13929. https://doi.org/10.3390/su132413929
  6. Chen, Y., Kwilinski, A., Chygryn, O., Lyulyov, O., & Pimonenko, T. (2021). The green competitiveness of enterprises: Justifying the quality criteria of digital marketing communication channels. Sustainability, 13(24), 13679. https://doi.org/10.3390/su132413679
  7. Emon, M. M. H., & Nahid, M. H. (2023). Factors Affecting Sustainable E-Commerce Adoption: Empirical Evidence from Bangladeshi SME’s. Corporate Sustainable Management Journal (CSMJ), 1(01), 32-36. http://doi.org/10.26480/csmj.01.2023.32.36
  8. Febransyah, A., & Camelia Goni, J. I. (2022). Measuring the supply chain competitiveness of e-commerce industry in Indonesia. Competitiveness Review: An International Business Journal, 32(2), 250-275. https://doi.org/10.1108/CR-05-2020-0059
  9. Gao, J., Siddik, A. B., Khawar Abbas, S., Hamayun, M., Masukujjaman, M., & Alam, S. S. (2023). Impact of E-commerce and digital marketing adoption on the financial and sustainability performance of MSMEs during the COVID-19 pandemic: An empirical study. Sustainability, 15(2), 1594. https://doi.org/10.3390/su15021594
  10. Gyenge, B., Máté, Z., Vida, I., Bilan, Y., & Vasa, L. (2021). A new strategic marketing management model for the specificities of E-commerce in the supply chain. Journal of Theoretical and Applied Electronic Commerce Research, 16(4), 1136-1149. https://doi.org/10.3390/jtaer16040064
  11. Guo, J., Jia, F., Yan, F., & Chen, L. (2024). E-commerce supply chain finance for SMEs: the role of green innovation. International Journal of Logistics Research and Applications, 27(9), 1596-1615. https://doi.org/10.1080/13675567.2023.2167959
  12. Goldman, S. P., van Herk, H., Verhagen, T., & Weltevreden, J. W. (2021). Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets. International small business journal, 39(4), 350-371. https://doi.org/10.1177/0266242620962658
  13. Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224. https://doi.org/10.5267/j.uscm.2021.9.006
  14. He, P., Wang, T. Y., Shang, Q., Zhang, J., & Xu, H. (2022). Knowledge mapping of e-commerce supply chain management: a bibliometric analysis. Electronic Commerce Research, 1-37. https://doi.org/10.1007/s10660-022-09609-w
  15. Juwaini, A., Chidir, G., Novitasari, D., Iskandar, J., Hutagalung, D., Pramono, T., ... & Purwanto, A. (2022). The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty. International journal of data and network science, 6(2), 477-486. https://doi.org/10.5267/j.ijdns.2021.12.006
  16. Iyer, K. N., Germain, R., & Frankwick, G. L. (2004). Supply chain B2B e-commerce and time ‐based delivery performance. International Journal of Physical Distribution & Logistics Management, 34(8), 645-661. https://doi.org/10.1108/09600030410557776
  17. Jallouli, R., & Kaabi, S. (2022). Mapping top strategic e-commerce technologies in the digital marketing literature. Journal of Telecommunications and the Digital Economy, 10(3), 149-164. https://doi.org/10.3316/informit.664110694021082
  18. Juliana, J., Pramezwary, A., Lemy, D. M., Pramono, R., Djakasaputra, A., & Purwanto, A. (2022). Hotel Performance in the Digital Era: Roles of Digital Marketing, Perceived Quality and Trust. Journal of Intelligent Management Decision, 1(1), 36-45. https://doi.org/10.56578/jimd010105
  19. Kanellos, N., Karountzos, P., Giannakopoulos, N. T., Terzi, M. C., & Sakas, D. P. (2024). Digital Marketing Strategies and Profitability in the Agri-Food Industry: Resource Efficiency and Value Chains. Sustainability, 16(14), (2071-1050). https://doi.org/10.3390/su16145889
  20. Khrais, L. T., Zorgui, M., & Aboalsamh, H. M. (2023). Harvesting the digital green: A deeper look at the sustainable revolution brought by next-generation IoT in E-Commerce. Periodicals of Engineering and Natural Sciences, 11(6), 5-13. https://core.ac.uk/reader/599380280
  21. Kuzmak, O., Kuzmak, O. (2023). Social responsibility of business towards sustainable development: Case of Ukraine. Collection of papers new economy, 1, 126-148. https://doi.org/10.61432/CPNE0101126k
  22. Lusianty, V., & Rojuaniah, R. (2023). E-Commerce Adoption dan Digital Marketing Adoption terhadap Sustainability melalui Competitive Advantage pada UMKM Makanan dan Minuman DKI Jakarta. Innovative: Journal Of Social Science Research, 3(4), 9054-9069. https://j-innovative.org/index.php/Innovative/article/view/4685
  23. Lin, J., & Fan, Y. (2024). Seeking sustainable performance through organisational resilience: Examining the role of supply chain integration and digital technology usage. Technological Forecasting and Social Change, 198, 123026. https://doi.org/10.1016/j.tech-fore.2023.123026
  24. Mastilo, Z., Štilić, A., Gligović, D., & Puška, A. (2024). Assessing the banking sector of Bosnia and Herzegovina: An analysis of financial indicators through the MEREC and MARCOS methods. Journal of Central Banking Theory and Practice, 13(1), 167–197. https://doi.org/10.2478/jcbtp-2024-0008
  25. Munizu, M., Alam, S., Pono, M., & Riyadi, S. (2024). Do digital marketing, integrated supply chain, and innovation capability affect competitiveness and creative industry performance?. International Journal of Data and Network Science, 8(2), 1025-1034. https://doi.org/10.5267/j.ijdns.2023.12.005
  26. Muduli, K., Raut, R., Narkhede, B. E., & Shee, H. (2022). Blockchain technology for enhancing supply chain performance and reducing the threats arising from the COVID-19 pandemic. Sustainability, 14(6), 3290. https://doi.org/10.3390/su14063290
  27. Mao, B., & Tian, H. (2024). Business model based on the synergistic drive of flexible supply chain and digital marketing. International Journal of Information and Communication Technology, 24(8), 1-19. https://doi.org/10.1504/IJICT.2024.139868
  28. Mechman, A., Omar, S. S., Hamawandy, N. M., Abdullah, A. S., & Qader, A. N. (2022). The effect of digital marketing, and E-Commence on SMEs performance of Baghdad. Journal of Positive School Psychology, 6(3), 4197-4212. https://journalppw.com/index.php/jpsp/article/view/2410
  29. Mucowska, M. (2021). Trends of environmentally sustainable solutions of urban last-mile deliveries on the e-commerce market—a literature review. Sustainability, 13(11), 5894. https://doi.org/10.3390/su13115894
  30. Nugroho, B. S., Salsiyah, S. M., Purnamasari, E., Afandi, A., & Ramadhani, R. A. (2024). The Influence of Integrated Digital Marketing, Supply Chain Management, and Business Performance on the Sustainability of MSMEs. International Journal of Economics, Business and Innovation Research, 3(01), 17-30. https://e-journal.citakonsultindo.or.id/index.php/IJEBIR/article/view/615
  31. Oláh, J., Kitukutha, N., Haddad, H., Pakurár, M., Máté, D., & Popp, J. (2018). Achieving sustainable e-commerce in environmental, social and economic dimensions by taking possible trade-offs. Sustainability, 11(1), 89. https://doi.org/10.3390/su11010089
  32. Prajapati, D., Chan, F. T., Chelladurai, H., Lakshay, L., & Pratap, S. (2022). An internet of things embedded sustainable supply chain management of B2B E-commerce. Sustainability, 14(9), 5066. https://doi.org/10.3390/su14095066
  33. Purba, M., Simanjutak, D., Malau, Y., Sholihat, W., & Ahmadi, E. (2021). The effect of digital marketing and e-commerce on financial performance and business sustainability of MSMEs during the COVID-19 pandemic in Indonesia. International Journal of Data and Network Science, 5(3), 275-282. https://doi.org/10.5267/j.ijdns.2021.6.006
  34. Puška, A., Božanić, D., Mastilo, Z., & Pamučar, D. (2023). Extension of MEREC-CRADIS methods with double normalization-case study selection of electric cars. Soft Computing, 27(11), 7097-7113. https://doi.org/10.1007/s00500-023-08054-7
  35. Praditya, R. A. (2024). Linking The Role of Digital Marketing and E-Commerce on Performance Marketing. UJoST-Universal Journal of Science and Technology, 3(2), 7-12. https://ujost.org/index.php/journal/article/view/149
  36. Praditya, R. A., & Purwanto, A. (2024). The Role of Viral Marketing, Brand Image and Brand Awareness on Purchasing Decisions. PROFESOR: Professional Education Studies and Operations Research, 1(01), 11-15. https://journal-profesor.org/index.php/profesor/article/view/3
  37. Rao, P., Balasubramanian, S., Vihari, N., Jabeen, S., Shukla, V., & Chanchaichujit, J. (2021). The e-commerce supply chain and environmental sustainability: An empirical investigation on the online retail sector. Cogent Business & Management, 8(1), 1938377. https://doi.org/10.1080/23311975.2021.1938377
  38. Ren, H., & Luo, Z. (2024). Decisions and coordination of e-commerce supply chain considering product quality and marketing efforts under different power structures. Sustainability, 16(13), 5536. https://doi.org/10.3390/su16135536
  39. Sun, M., Grondys, K., Hajiyev, N., & Zhukov, P. (2021). Improving the e-commerce business model in a sustainable environment. Sustainability, 13(22), 12667. https://doi.org/10.3390/su132212667
  40. SanMiguel, P., Pérez-Bou, S., Sádaba, T., & Mir-Bernal, P. (2021). How to communicate sustainability: From the corporate Web to E-commerce. The case of the fashion industry. Sustainability, 13(20), 11363. https://doi.org/10.3390/su132011363
  41. Sheikh, A. A., Rana, N. A., Inam, A., Shahzad, A., & Awan, H. M. (2018). Is e-marketing a source of sustainable business performance? Predicting the role of top management support with various interaction factors. Cogent Business & Management, 5(1), 1516487. https://doi.org/10.1080/23311975.2018.1516487
  42. Shukla, S., & Shyam, K. C. (2023). Leveraging Blockchain for sustainability and supply chain resilience in e-commerce channels for additive manufacturing: A cognitive analytics management framework-based assessment. Computers & Industrial Engineering, 176, 108995. https://doi.org/10.1016/j.cie.2023.108995
  43. Saura, J. R., Palos-Sanchez, P., & Rodríguez Herráez, B. (2020). Digital marketing for sustainable growth: Business models and online campaigns using sustainable strategies. Sustainability, 12(3), 1003. https://doi.org/10.3390/su12031003
  44. Topić – Pavković, B. (2024). Challenges to Global Monetary and Financial Stability. Collection of papers new economy, 2, 31-45. https://doi.org/10.61432/CPNE0201031t
  45. Wahyuningjati, T. & Purwanto, E. (2024). Exploring the Influence of Electronic Word of Mouth and Customer Reviews on Purchase Decisions: The Mediating Role of Trust in the Shopee Marketplace. MindVanguard: Beyond Behavior, 2(2), 11-28. https://doi.org/10.56578/mvbb020201
  46. Wang, Y., Jia, F., Schoenherr, T., & Gong, Y. (2018). Supply chain-based business model innovation: the case of a cross-border E-commerce company. Sustainability, 10(12), 4362. https://doi.org/10.3390/su10124362
  47. Xu, G. W., Ali, D. A., Bhaumik, A., Yang, M. S., & Wang, N. (2023). The Influence of Digital Transformation in Enterprises on the Dynamics of Supply Chain Concentration: An Empirical Analysis of Chinese A-Share Listed Companies. Journal of Organizations, Technology and Entrepreneurship, 1(2), 88-97. https://doi.org/10.56578/jote010202
  48. Yang, Y. (2024). The improved BP neural network supply chain performance evaluation model under the cross-border e-commerce marketing chain. Journal of Computational Methods in Sciences and Engineering, 24(3), 1727-1740. https://doi.org/10.3233/JCM-247290
  49. Zhong, Y., Lai, I. K. W., Guo, F., & Tang, H. (2020). Effects of partnership quality and information sharing on express delivery service performance in the E-commerce industry. Sustainability, 12(20), 8293. https://doi.org/10.3390/su12208293
DOI: https://doi.org/10.2478/eoik-2025-0027 | Journal eISSN: 2303-5013 | Journal ISSN: 2303-5005
Language: English
Page range: 487 - 507
Submitted on: Oct 5, 2024
Published on: Feb 2, 2025
Published by: Oikos Institut d.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2025 Nagian Toni, Thomas Sumarsan Goh, Yusuf Ronny Edward, Calen, published by Oikos Institut d.o.o.
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.