Have a personal or library account? Click to login

Customer Value and Sustainable Choice Behaviour in Social Commerce

ECONOMICS
Volume 12 (2024): Issue 3 (December 2024)
By:
Open Access
|Aug 2024

References

  1. Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology and People, 30(2), 356–370. https://doi.org/10.1108/ITP-01-2016-0006
    Search in Google ScholarBack to article
  2. Al-Adwan, A. S., & Kokash, H. (2019). The driving forces of facebook social commerce. Journal of Theoretical and Applied Electronic Commerce Research, 14(2), 15–32. https://doi.org/10.4067/S0718-18762019000200103
    Search in Google ScholarBack to article
  3. Ajiboye, T., Harvey, J., & Resnick, S. (2019). Customer engagement behaviour on social media platforms: A systematic literature review. Journal of Customer Behaviour, 18(3), 239–256. https://doi.org/10.1362/147539219x15774563471801
    Search in Google ScholarBack to article
  4. Aslam, W., Hussain, A., Farhat, K., & Arif, I. (2019). Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce. Business Perspectives and Research, 8(2), 227853371988745. https://doi.org/10.1177/2278533719887451
    Search in Google ScholarBack to article
  5. Barr, S. (2003). Strategies for sustainability: citizens and responsible environmental behaviour. Area, 35(3), 227–240. https://doi.org/10.1111/1475-4762.00172
    Search in Google ScholarBack to article
  6. Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133–152. https://doi.org/10.1509/jmkg.2005.69.4.133
    Search in Google ScholarBack to article
  7. Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252–271. https://doi.org/10.1177/1094670511411703
    Search in Google ScholarBack to article
  8. Calvin, S., Rui Tian Huan, Sern, W., Osman, M., & Ng, D. (2023). Assessing the Factors Influencing Consumer Behaviour in E-Commerce Platforms. International Journal of Multidisciplinary, 4(10), 3725–3735. https://doi.org/10.11594/ijmaber.04.10.25
    Search in Google ScholarBack to article
  9. Chen, J., & Shen, X. L. (2015). Consumers’ decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55–64. https://doi.org/10.1016/j.dss.2015.07.012
    Search in Google ScholarBack to article
  10. Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention. International Business Research, 3(3), 63–76. http://dx.doi.org/10.5539/ibr.v3n3p63
    Search in Google ScholarBack to article
  11. Groß, M. (2015). Exploring the acceptance of technology for mobile shopping: an empirical investigation among Smartphone users. International Review of Retail, Distribution and Consumer Research, 25(3), 215–235. https://doi.org/10.1080/09593969.2014.988280
    Search in Google ScholarBack to article
  12. Hajli, N. (2015). Social commerce constructs and consumer’s intention to buy. International Journal of Information Management, 35(2), 183–191. https://doi.org/10.1016/j.ijinfomgt.2014.12.005
    Search in Google ScholarBack to article
  13. Hamli, S. S. A., & Sobaih, A. E. E. (2023). Factors Influencing Consumer Behavior towards Online Shopping in Saudi Arabia Amid COVID-19: Implications for E-Businesses Post Pandemic. Journal of Risk and Financial Management, 16(1), 36. MDPI. https://doi.org/10.3390/jrfm16010036
    Search in Google ScholarBack to article
  14. Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38–52. https://doi.org/10.1002/dir.10073
    Search in Google ScholarBack to article
  15. Joshi, Y., & Rahman, Z. (2015). Factors Affecting Green Purchase Behaviour and Future Research Directions. In International Strategic Management Review (Vol. 3, Issues 1–2). Holy Spirit University of Kaslik. https://doi.org/10.1016/j.ism.2015.04.001
    Search in Google ScholarBack to article
  16. Joshi, Y., & Rahman, Z. (2019). Consumers’ Sustainable Purchase Behaviour: Modeling the Impact of Psychological Factors. Ecological Economics, 159(1270), 235–243. https://doi.org/10.1016/j.ecolecon.2019.01.025
    Search in Google ScholarBack to article
  17. Kilbourne, W., McDonagh, P., & Prothero, A. (1997). Sustainable consumption and the quality of life: A macromarketing challenge to the dominant social paradigm. Journal of Macromarketing, 17(1), 4–24. https://doi.org/10.1177/027614679701700103
    Search in Google ScholarBack to article
  18. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003
    Search in Google ScholarBack to article
  19. Kim, S., & Park, H. (2013). Effects of various characteristics of Social Commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318–332. https://doi.org/10.1016/j.ijinfomgt.2012.11.006
    Search in Google ScholarBack to article
  20. Lee, K. (2014). Predictors of Sustainable Consumption among Young Educated Consumers in Hong Kong. Journal of International Consumer Marketing, 26(3), 217–238. https://doi.org/10.1080/08961530.2014.900249
    Search in Google ScholarBack to article
  21. Li, Y. M., Wu, C. Te, & Lai, C. Y. (2013). A social recommender mechanism for e-commerce: Combining similarity, trust, and relationship. Decision Support Systems, 55(3), 740–752. https://doi.org/10.1016/j.dss.2013.02.009
    Search in Google ScholarBack to article
  22. Liang, T. P., & Turban, E. (2011). Introduction to the special issue social commerce: A research framework for social commerce. In International Journal of Electronic Commerce (Vol. 16, Issue 2, pp. 5–13). https://doi.org/10.2753/JEC1086-4415160201
    Search in Google ScholarBack to article
  23. Liobikienė, G., Grincevičienė, Š., & Bernatonienė, J. (2017). Environmentally friendly behaviour and green purchase in Austria and Lithuania. Journal of Cleaner Production, 142, 3789–3797. https://doi.org/10.1016/j.jclepro.2016.10.084
    Search in Google ScholarBack to article
  24. Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce: An empirical study based on trust, argument quality, and social presence. Asia Pacific Journal of Marketing and Logistics, 31(2), 378–397. https://doi.org/10.1108/APJML-05-2018-0170
    Search in Google ScholarBack to article
  25. Liu, Y., Su, X., Du, X., & Cui, F. (2019). How social support motivates trust and purchase intentions in mobile social commerce. Revista Brasileira de Gestao de Negocios, 21(5), 839–860. https://doi.org/10.7819/rbgn.v21i5.4025
    Search in Google ScholarBack to article
  26. Magnusson, M. K., Arvola, A., Koivisto Hursti, U. K., Åberg, L., & Sjödén, P. O. (2001). Attitudes towards organic foods among Swedish consumers. British Food Journal, 103(3), 209–227. https://doi.org/10.1108/00070700110386755
    Search in Google ScholarBack to article
  27. Maia, C., Lunardi, G., Longaray, A., & Munhoz, P. (2018). Factors and characteristics that influence consumers’ participation in social commerce. Revista de Gestão, 25(2), 194–211. https://doi.org/10.1108/rege-03-2018-031
    Search in Google ScholarBack to article
  28. Mostafa, M. M. (2006). Journal of International Consumer Marketing Antecedents of Egyptian Consumers ’ Green Purchase Intentions Antecedents of Egyptian Consumers ’ Green Purchase Intentions : A Hierarchical Multivariate. Journal of International Consumer Marketing, July 2013, 97–126. https://doi.org/10.1300/J046v19n02_06
    Search in Google ScholarBack to article
  29. Nero, A., & Raman, D. S. (2020). A Study on the Influence of Sustainability Related Factors on the Online Purchase Decisions of Customers. TEST Engineering & Management, 82(0193-4120), 461–476. http://www.testmagzine.biz/index.php/testmagzine/article/view/999/904
    Search in Google ScholarBack to article
  30. Nicolaou, A. I., & McKnight, D. H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17(4), 332–351. https://doi.org/10.1287/isre.1060.0103
    Search in Google ScholarBack to article
  31. Omotayo, F. O., & Omotope, A. R. (2018). DETERMINANTS OF CONTINUANCE INTENTION TO USE ONLINE SHOPS IN NIGERIA. Journal of Internet Banking and Commerce, 23(2), 1–48. https://www.icommercecentral.com/peer-reviewed/determinants-of-continuance-intention-touse-online-shops-in-nigeria-87133.html
    Search in Google ScholarBack to article
  32. Rashid, R. M., Rashid, Q. ul A., & Pitafi, A. H. (2020). Examining the Role of Social Factors and Mooring Effects as Moderators on Consumers’ Shopping Intentions in Social Commerce Environments. SAGE Open, 10(3), 215824402095207. https://doi.org/10.1177/2158244020952073
    Search in Google ScholarBack to article
  33. Shadkam, M., & O’Hara, J. (2013). Social commerce dimensions: The potential leverage for marketers. Journal of Internet Banking and Commerce, 18(1). Www.proquest.com. https://www.proquest.com/scholarly-journals/social-commerce-dimensions-potential-leverage/docview/1372338005/se-2
    Search in Google ScholarBack to article
  34. Saeed, M. A., Farooq, A., Kersten, W., & Ben Abdelaziz, S. I. (2019). Sustainable product purchase: does information about product sustainability on social media affect purchase behavior? Asian Journal of Sustainability and Social Responsibility, 4(1). https://doi.org/10.1186/s41180-019-0029-3
    Search in Google ScholarBack to article
  35. Saranchana Asanprakit, & Tanpat Kraiwanit. (2023). Causal Factors Influencing the Use of Social Commerce Platforms. Journal of Open Innovation: Technology, Market, and Complexity, 100172– 100172. https://doi.org/10.1016/j.joitmc.2023.100172
    Search in Google ScholarBack to article
  36. Shin, D. H. (2013). User experience in social commerce: In friends we trust. Behaviour and Information Technology, 32(1), 52–67. https://doi.org/10.1080/0144929X.2012.692167
    Search in Google ScholarBack to article
  37. Sofiane Laradi, Mahmaod Alrawad, Lutfi, A., & Agag, G. (2024). Understanding factors affecting social commerce purchase behavior: A longitudinal perspective. Journal of Retailing and Consumer Services, 78, 103751–103751. https://doi.org/10.1016/j.jretconser.2024.103751
    Search in Google ScholarBack to article
  38. Tanner, C., & Kast, S. W. (2003). Promoting Sustainable Consumption: Determinants of Green Purchases by Swiss Consumers. Psychology and Marketing, 20(10), 883–902. https://doi.org/10.1002/mar.10101
    Search in Google ScholarBack to article
  39. Tarhini, A., Alalwan, A. A., Al-Qirim, N., Algharabat, R., & Masa’deh, R. (2018). An Analysis of the Factors Influencing the Adoption of Online Shopping. International Journal of Technology Diffusion, 9(3), 68–87. https://doi.org/10.4018/ijtd.2018070105
    Search in Google ScholarBack to article
  40. Tseng, S. C., & Hung, S. W. (2013). A framework identifying the gaps between customers’ expectations and their perceptions in green products. Journal of Cleaner Production, 59, 174–184. https://doi.org/10.1016/j.jclepro.2013.06.050
    Search in Google ScholarBack to article
  41. Vohra, A., & Bhardwaj, N. (2019). Customer engagement in an e-commerce brand community: An empirical comparison of alternate models. Journal of Research in Interactive Marketing, 13(1), 2–25. https://doi.org/10.1108/JRIM-01-2018-0003
    Search in Google ScholarBack to article
  42. Wang, P., Liu, Q., & Qi, Y. (2014). Factors influencing sustainable consumption behaviors: A survey of the rural residents in China. Journal of Cleaner Production, 63, 152–165. https://doi.org/10.1016/j.jclepro.2013.05.007
    Search in Google ScholarBack to article
  43. Wu, J. J., Chen, Y. H., & Chung, Y. S. (2010). Trust factors influencing virtual community members: A study of transaction communities. Journal of Business Research, 63(9–10), 1025–1032. https://doi.org/10.1016/j.jbusres.2009.03.022
    Search in Google ScholarBack to article
  44. Young, W., Hwang, K., McDonald, S., & Oates, C. J. (2010). Sustainable consumption: green consumer behaviour when purchasing products. Sustainable Development, 18(1). https://onlinelibrary.wiley.com/doi/abs/10.1002/sd.394
    Search in Google ScholarBack to article
  45. Zafar, A. U., Qiu, J., Li, Y., Wang, J., & Shahzad, M. (2021). The impact of social media celebrities’ posts and contextual interactions on impulse buying in social commerce. Computers in Human Behavior, 115. https://doi.org/10.1016/j.chb.2019.106178
    Search in Google ScholarBack to article
  46. Zhang, K. Z. K., & Benyoucef, M. (2016). Consumer behavior in social commerce: A literature review. Decision Support Systems, 86, 95–108. https://doi.org/10.1016/j.dss.2016.04.001
    Search in Google ScholarBack to article
  47. Zhang, H., Han, X., Zheng, S., & Gu, M. (2023). How to achieve sustainable buyer–seller relationship in social commerce? The effect of network closure on ties evolution. Frontiers in Psychology, 13(January). https://doi.org/10.3389/fpsyg.2022.1104770
    Search in Google ScholarBack to article
DOI: https://doi.org/10.2478/eoik-2024-0021 | Journal eISSN: 2303-5013 | Journal ISSN: 2303-5005
Journal RSS Feed
Language: English
Page range: 75 - 94
Submitted on: Apr 15, 2024
Accepted on: Aug 24, 2024
Published on: Aug 15, 2024
Published by: Oikos Institut d.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 3 times per year
Keywords:
Social Commerce,
customer value,
sustainable choice behavior,
social media platforms,
purchase decisions,
online brand communities
Related subjects:
Business and economics,
Political economics,
Economic theory, systems and structures,
Microeconomics,
Macroeconomics,
Public finance and fiscal theory

© 2024 G. Kanimozhi, C. Sengottuvel, published by Oikos Institut d.o.o.
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 12 (2024): Issue 3 (December 2024)Next article