Health-oriented responsibility as a mechanism for knowledge valorisation in professional service firms
By: Julita Majczyk
References
- Aguiar-Quintana, T., Nguyen, T. H. H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management, 94, 102868. doi: 10.1016/j.ijhm.2021.102868
- Ahuja, S., Nikolova, N., & Clegg, S. (2020). Professional identity and anxiety in architect-client interactions. Construction Management and Economics, 38(7), 589-602. doi: 10.1080/01446193.2019.1703019
- Alvehus, J. (2021). The Logic of Professionalism. Bristol University Press. doi: 10.46692/9781529206098
- Alvesson, M. (1993). Organizations as rhetoric: Knowledge‐intensive firms and the struggle with ambiguity. Journal of Management Studies, 30(6), 997-1015. doi: 10.1111/j.1467-6486.1993.tb00476.x
- Azambuja, R., Baudot, L., Endo, T., & Matsubara, S. (2025). Closing the books or keeping them open? Identity work in partner retirement from Big 4 accounting firms. Contemporary Accounting Research, 42(3), 1839-1869. doi: 10.1111/1911-3846.13044
- Bäcklander, G., Rosengren, C., & Kaulio, M. (2021). Managing intensity in knowledge work: Self-leadership practices among Danish management consultants. Journal of Management and Organization, 27(2), 342-360. doi: 10.1017/jmo.2018.64
- Bakkalbasioglu, E. (2020). How to access elites when textbook methods fail: Challenges of purposive sampling and advantages of using interviewees as “fixers.” Qualitative Report, 25(3), 688-699.
- Boehm, S. A., & Dwertmann, D. J. G. (2015). Forging a Single-Edged Sword: Facilitating Positive Age and Disability Diversity Effects in the Workplace Through Leadership, Positive Climates, and HR Practices. Work, Aging and Retirement, 1(1), 41-63. doi: 10.1093/workar/wau008
- Bregenzer, A., Felfe, J., Bergner, S., & Jiménez, P. (2019). How followers’ emotional stability and cultural value orientations moderate the impact of healthpromoting leadership and abusive supervision on health-related resources. German Journal of Human Resource Management, 33(4), 307-336. doi: 10.1177/2397002218823300
- Bregenzer, A., & Jimenez, P. (2021). Risk factors and leadership in a digitalized working world and their effects on employees’ stress and resources: Web-based questionnaire study. Journal of Medical Internet Research, 23(3). doi: 10.2196/24906
- Carreno, A. M. (2024). Leading Through Change: Preserving Business Continuity While Driving Transformation. doi: 10.5281/zenodo.14003320
- Castaldi, C., & Giarratana, M. S. (2018). Diversification, Branding, and Performance of Professional Service Firms. Journal of Service Research, 21(3), 353-364. doi: 10.1177/1094670518755315
- Choain, L., & Malzy, T. (2017). Research by professionals: from a knowledge-intensive to a researchintensive PSF. International Journal of Human Resource Management, 28(2), 276-282. doi: 10.1080/09585192.2016.1244896
- Díaz-Méndez, M., & Saren, M. (2019). Managing advertising agency client partnerships for value co-creation: Characteristics, categories, and challenges. Marketing Theory, 19(1), 9-26. doi: 10.1177/1470593118772214
- Eberz, S., Graf, B., & Antoni, C. H. (2022). A SSIM-Based Approach to Psychosocial Risk Assessment and Interventions. Zeitschrift Für Arbeits- Und Organisationspsychologie A&O, 66(4), 226-239. doi: 10.1026/0932-4089/a000399
- Faulconbridge, J. R., Sarwar, A., & Spring, M. (2024). Accommodating Machine Learning Algorithms in Professional Service Firms. Organization Studies, 45(7), 1009-1037. doi: 10.1177/01708406241252930
- Ferres, N., & Connell, J. (2004). Emotional intelligence in leaders: an antidote for cynicism towards change? Strategic Change, 13(2), 61-71. doi: 10.002/jsc.665
- Glaser, B. G. (1978). Theoretical Sensitivity: Advances in the Methodology of Grounded Theory. Sociology Press.
- Glinka, B., & Czakon, W. (2021). Podstawy badań jakościowych [The Basics of Qualitative Research]. Polskie Wydawnictwo Ekonomiczne [Polish Economic Publishing House].
- Groysberg, B., & Lee, L. E. (2009). Hiring stars and their colleagues: Exploration and exploitation in professional service firms. Organization Science, 20(4), 740-758. doi: 10.1287/orsc.1090.0430
- Gurt, J., & Elke, G. (2009). Health Promoting Leadership: The Mediating Role of an Organizational Health Culture. In B.-T. Karsh (Ed.), Ergonomics and Health Aspects (pp. 29-38). Berlin, Germany: Springer-Verlag Berlin Heidelberg.
- Harvey, W. S., Mitchell, V. W., Almeida Jones, A., & Knight, E. (2021). The tensions of defining and developing thought leadership within knowledge-intensive firms. Journal of Knowledge Management, 25(11), 1-33. doi: 10.1108/JKM-06-2020-0431
- Hobfoll, S. E., Halbesleben, J., Neveu, J.-P., & Westman, M. (2018). Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103-128. doi: 10.1146/annurev-orgpsych-032117-104640
- Jerab, D. A., & Mabrouk, T. (2023). The Role of Leadership in Changing Organizational Culture. SSRN Electronic Journal. doi: 10.2139/ssrn.4574324
- Ketokivi, M., & Mahoney, J. T. (2022). The Efficiency Lens. In Efficient Organization (pp. 30-66). Oxford, United Kindom: Oxford University Press.
- Khaw, K. W., Alnoor, A., AL-Abrrow, H., Tiberius, V., Ganesan, Y., & Atshan, N. A. (2023). Reactions towards organizational change: a systematic literature review. Current Psychology, 42(22), 19137-19160. doi: 10.1007/s12144-022-03070-6
- Kim, C. Y. (2021). Psychological Well-Being, Knowledge Management Behavior and Performance: The Moderating Role of Leader-Member Exchange. Frontiers in Psychology, 12. doi: 10.3389/fpsyg.2021.566516
- Krick, A., Felfe, J., Hauff, S., & Renner, K.-H. (2022). Facilitating Health-Oriented Leadership from a Leader’s Perspective. Zeitschrift Für Arbeits- Und Organisationspsychologie A&O, 66(4), 213-225. doi: 10.1026/0932-4089/a000397
- Krick, A., Felfe, J., & Pischel, S. (2022). Health-oriented leadership as a job resource: can staff care buffer the effects of job demands on employee health and job satisfaction? Journal of Managerial Psychology, 37(2), 139-152. doi: 10.1108/JMP-02-2021-0067
- Liu, Q., Feng, Y., London, K., & Zhang, P. (2023). Coping strategies for work and cultural stressors in multicultural construction workplaces: a study in Australia. Construction Management and Economics, 41(7), 537-553. doi: 10.1080/01446193.2023.2171450
- McCann, L. (2022). Conceptualizing Emergency Professions. In The Paramedic at Work (pp. 30-57). Oxford, United Kingdom: Oxford University Press.
- Noordegraaf, M. (2020). Protective or connective professionalism? How connected professionals can (still) act as autonomous and authoritative experts. Journal of Professions and Organization, 7(2), 205-223. doi: 10.1093/jpo/joaa011
- O’Higgins, C., Aramburu, N., & Andreeva, T. (2022). Managing international professional service firms: a review and future research agenda. Baltic Journal of Management, 17(1), 34-55. doi: 10.1108/BJM-08-2020-0293
- Oppong Peprah, E. (2024). Hybrid workplace: current status, positives, negatives, challenges, and team learning. The Learning Organization, 31(1), 88-103. doi: 10.1108/TLO-11-2022-0150
- Prentice, C., Zeidan, S., & Prentice, L. (2026). The role of knowledge sharing in organisational and individual wellbeing. Knowledge Management Research & Practice, 24(3), 289-301. doi: 10.1080/14778238.2024.2446509
- Presbitero, A., & Aruta, J. J. B. R. (2024). Reducing employee burnout in the context of a global crisis and remote work: focusing on quality of leader-member exchange, trust in leader and organizational identification. Asian Business & Management, 23(1), 32-54. doi: 10.1057/s41291-023-00241-6
- Rafferty, A. E. (2021). Organizational Change and Employee Health and Well-Being. In P. Brough, E. Gardiner, & K. Daniels (Eds.), Handbook on Management and Employment Practices. Handbook Series in Occupational Health Sciences (pp. 1-21). Cham, Switzerland: Springer.
- Ravald, A., & Grönroos, C. (1996). The value concept and relationship marketing. European Journal of Marketing, 30(2), 19-30. doi: 10.1108/03090569610106626
- Suddaby, R., & Greenwood, R. (2001). Colonizing knowledge: Commodification as a dynamic of jurisdictional expansion in professional service firms. Human Relations, 54(7), 933-953.
- Suseno, Y., & Pinnington, A. H. (2017). The war for talent: human capital challenges for professional service firms. Asia Pacific Business Review, 23(2), 205-229. doi: 10.1080/13602381.2017.1287830
- Sytch, M. (2024). Why Don’t the Buyers Learn? In The Influence Economy (pp. 213-238). Oxford, United Kingdom: Oxford University Press.
- Tapia-Espinoza, N. J. (2025). Organizational culture and legitimacy: mediation of the process of knowledge sharing and knowledge creation. Cogent Business & Management, 12(1). doi: 10.1080/23311975.2025.2583742
- Wang, Y. C., Chi, C. G. qing, & Erkılıç, E. (2025). Defensive Silence Is Not Golden in Workplace Bullying: Building Hotel Employee Resilience From a Transactional Theory Perspective. International Journal of Tourism Research, 27(5). doi: 10.002/jtr.70112
- Werr, A., & Stjernberg, T. (2003). Exploring Management Consulting Firms as Knowledge Systems. Organization Studies, 24(6), 881-908.
- Wu, C., Hu, X., Guo, X., Ning, X., & Hui, C. (2026). Fragile Interpersonal Relationship in Tacit Knowledge Sharing: How Workplace Friendship Fails Under Competition and Functional Similarity. Production and Operations Management, 35(3), 1038-1055. doi: 10.1177/10591478251364591
- Yasami, M., Phetvaroon, K., Dewan, M., & Stosic, K. (2024). Does employee resilience work? The effects of job insecurity on psychological withdrawal behavior and work engagement. Journal of Hospitality and Tourism Insights, 7(5), 2862-2882. doi: 10.1108/JHTI-06-2023-0423
- Zakrzewska-Bielawska, A. (2014). Kultura organizacyjna jako czynnik rozwoju przedsiębiorstw innowacyjnych i opartych na wiedzy [Organizational culture as a factor in the development of innovative and knowledge-based enterprises]. In A. Zakrzewska-Bielawska & S. Flaszewska (Eds.), Kulturowe uwarunkowania kreowania wiedzy i innowacji w organizacjach [Cultural conditions for creating knowledge and innovation in organizations] (pp. 23-35). Łódź, Poland: Wydawnictwo Politechniki Łódzkiej.
- Zakrzewska-Bielawska, A. (2016). Tworzenie i apropriacja wartości jako cel strategii relacyjnej przedsiębiorstwa / Value-creation and value-appropriation as an objective of the company’s relational strategy. Prace Naukowe Uniwersytetu Ekonomicznego We Wrocławiu, (444), 609-622. doi: 10.15611/pn.2016.444.53
DOI: https://doi.org/10.2478/emj-2026-0017 | Journal eISSN: 2543-912X (formerly 2300-0813) | Journal ISSN: 2543-6597
Language: English
Page range: 86 - 97
Submitted on: Apr 14, 2026
Accepted on: Sep 1, 2026
Published online: Oct 8, 2026
Published in print: Sep 1, 2026
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Keywords:
Related subjects:
© 2026 Julita Majczyk, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.